When evaluating NPS survey software for Shopify, KnoCommerce, UserLoop, and Fairing are prominent options. Each offers unique features tailored to different business needs.
Comparison Table: KnoCommerce vs UserLoop vs Fairing
| Feature | KnoCommerce | UserLoop | Fairing |
|---|---|---|---|
| Core Features | - Embedded post-purchase surveys - Multi-question flows - Zero-party data collection |
- AI-powered post-purchase surveys - Automated insights - Video testimonials |
- Post-purchase attribution surveys - Deep analytics integrations - Dynamic questioning |
| Pricing and Value | - Starter Plan: $19/month - Analyst Plan: $119/month - Pro Plan: $299/month |
- Free Plan: 50 responses/month - Starter: $29/month - Scale: $59/month - Pro: $149/month |
- Starting at $49/month - 4.9 rating across 300+ reviews (zigpoll.com) |
| Ease of Setup and Use | - 5-minute setup - No coding required - 30+ survey templates (zigpoll.com) |
- Guided setup - Multiple deployment options - AI-driven insights (zigpoll.com) |
- Seamless Shopify integration - Dynamic questioning based on customer attributes (zigpoll.com) |
| Integrations | - Klaviyo - Google Sheets - Triple Whale (zigpoll.com) |
- Klaviyo - Slack - Meta Conversion API (zigpoll.com) |
- Alloy - Carthook - Daasity - Google Analytics - Klaviyo - Recharge - Rockerbox - Shopify Flow (zigpoll.com) |
| Customer Support and Documentation | - Email support - Comprehensive help center (zigpoll.com) |
- Help center - Email support (zigpoll.com) |
- Email support - Knowledge base (zigpoll.com) |
| Best-Fit Customer Profile | - E-commerce brands seeking deep insights into customer behavior and marketing attribution | - Shopify merchants needing AI-driven insights and multiple survey deployment options (zigpoll.com) | - Brands with diverse acquisition channels needing detailed, actionable survey data (zigpoll.com) |
Situational Recommendations
KnoCommerce: Ideal for Shopify-based e-commerce brands focused on post-purchase insights to enhance customer retention and optimize marketing strategies.
UserLoop: Suited for Shopify merchants seeking AI-driven post-purchase analysis with automated insights and multiple survey deployment options.
Fairing: Best for brands with varied acquisition channels needing detailed, actionable survey data to inform marketing decisions.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing additional avenues for customer feedback and engagement.
