KnoCommerce and Wootric are customer feedback tools tailored to different business needs. KnoCommerce specializes in post-purchase attribution surveys for Shopify stores, focusing on collecting zero-party data to understand customer acquisition channels. Wootric offers real-time Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) micro-surveys, primarily serving B2B SaaS companies to gauge customer experience across various touchpoints.
KnoCommerce
Features
KnoCommerce provides post-purchase surveys integrated with Shopify, enabling merchants to gather insights directly from customers after a purchase. The platform offers multi-question flows and collects zero-party data, allowing for precise attribution of marketing efforts. Additional features include advanced question types, order attribution reports, and benchmarking capabilities. (try.knocommerce.com)
Pricing Model
KnoCommerce offers tiered pricing based on the number of surveys and features:
- Starter: $19/month for one live survey with up to three questions.
- Analyst: $119/month for two live surveys with unlimited questions.
- Pro: $299/month for four live surveys with unlimited questions.
- Enterprise: Custom pricing for high-volume brands needing unlimited surveys and dedicated support.
Annual subscriptions offer a 10% discount. (try.knocommerce.com)
Ease of Setup and Use
KnoCommerce integrates seamlessly with Shopify, allowing for quick setup. The user interface is designed for ease of use, enabling merchants to create and manage surveys without technical expertise. Support is available via email and chat during business hours. (try.knocommerce.com)
Integrations
KnoCommerce integrates with over 20 platforms, including email service providers and analytics tools. Notable integrations include Klaviyo, Omnisend, and Google Analytics. (try.knocommerce.com)
Customer Support and Documentation
KnoCommerce provides support through email and chat, with a dedicated team available during business hours. Comprehensive documentation and onboarding resources are available to assist users. (try.knocommerce.com)
Best-Fit Customer Profile
KnoCommerce is ideal for Shopify merchants seeking to understand customer acquisition channels through post-purchase surveys. It suits brands of various sizes, from startups to established enterprises, looking to enhance their marketing strategies with direct customer feedback.
Wootric
Features
Wootric specializes in real-time NPS, CSAT, and CES micro-surveys, enabling businesses to collect customer feedback at critical journey points. The platform offers advanced analytics, including text and sentiment analysis, and integrates with various CRM and support systems. Additional features include custom dashboards, reporting, and CXInsight™ analytics. (wootric.com)
Pricing Model
Wootric offers three pricing plans:
- Professional: Pricing available upon request; includes one journey point and core survey functionalities.
- Growth: Pricing available upon request; includes multiple journey points and expanded reporting.
- Voice of the Customer: Pricing available upon request; includes all features from Growth plus CXInsight™ and advanced analytics.
Pricing is customized based on business needs and scale. (wootric.com)
Ease of Setup and Use
Wootric offers a user-friendly interface with easy survey deployment across various channels. The platform provides self-service support, with additional premium support available on higher-tier plans. (wootric.com)
Integrations
Wootric integrates with multiple platforms, including Salesforce, Intercom, Zendesk, and HubSpot. These integrations facilitate seamless data flow and enhance customer experience management. (wootric.com)
Customer Support and Documentation
Wootric provides self-service support, with premium support available on higher-tier plans. Comprehensive documentation and resources are available to assist users in maximizing the platform's capabilities. (wootric.com)
Best-Fit Customer Profile
Wootric is best suited for B2B SaaS companies aiming to monitor and improve customer experience through real-time feedback. It caters to businesses of various sizes seeking to enhance customer retention, engagement, and advocacy.
Side-by-Side Comparison
| Feature | KnoCommerce | Wootric |
|---|---|---|
| Core Features | Post-purchase attribution surveys, multi-question flows, zero-party data | Real-time NPS, CSAT, CES micro-surveys, advanced analytics, CXInsight™ |
| Pricing Model | Tiered monthly plans: Starter ($19), Analyst ($119), Pro ($299), Enterprise (custom) | Customized pricing: Professional, Growth, Voice of the Customer (contact for details) |
| Ease of Setup and Use | Seamless Shopify integration, user-friendly interface, email and chat support | User-friendly interface, easy survey deployment, self-service support, premium support on higher tiers |
| Integrations | Over 20 platforms, including Klaviyo, Omnisend, Google Analytics | Multiple platforms, including Salesforce, Intercom, Zendesk, HubSpot |
| Customer Support | Email and chat support during business hours | Self-service support, premium support on higher tiers |
| Best-Fit Customer Profile | Shopify merchants seeking post-purchase insights into customer acquisition channels | B2B SaaS companies aiming to monitor and improve customer experience through real-time feedback |
Which to Choose
KnoCommerce is ideal for Shopify merchants who want to understand customer acquisition channels through post-purchase surveys. Its integration with Shopify and focus on zero-party data make it suitable for brands of various sizes
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
