Loox and Fera are Shopify apps designed to enhance online stores by collecting and displaying customer reviews, with a focus on visual social proof. Loox specializes in photo and video reviews, while Fera offers automated spam filtering and photo/video collection.
Loox
Features
- Visual Reviews: Collects photo and video reviews to build trust.
- Referral Program: Encourages customers to refer friends.
- Upsell Opportunities: Integrates with upsell features.
- AI-Powered Tools: Includes review highlights, auto-translated reviews, AI review replies, review flagging, smart review sorting, and AI-generated alt-text. (support.loox.io)
Pricing Model
- Scale Plan: Starts at $39.99/month for the first 300 orders, with each additional 300 orders costing $40, capping at $799.99/month for 6,000 orders. (support.loox.io)
- Convert Plan: Starts at $49.99/month for the first 300 orders, with each additional 300 orders costing $50, capping at $999.99/month for 6,000 orders. (support.loox.io)
Pros
- Strong emphasis on visual content.
- Comprehensive AI features.
- Scalable pricing for growing businesses.
Cons
- Pricing can become expensive for high-order volumes.
- Some features may require higher-tier plans.
Best-Fit Customer Profile
Ideal for businesses aiming to leverage visual social proof and AI tools to boost conversions.
Fera
Features
- Automated Review Requests: Sends review requests post-purchase.
- Photo and Video Reviews: Allows customers to submit visual reviews.
- Spam Filtering: Automatically filters out spam reviews.
- Widget Customization: Offers customizable review display widgets.
- Incentive Programs: Supports discount, loyalty point, and cash-back incentives.
Pricing Model
- Startup Plan: $9/month.
- Small Plan: $29/month.
- Medium Plan: $99/month.
- Semi-large Plan: $199/month.
- Large Plan: $299/month.
- X-Large Plan: $599/month.
- Enterprise Plan: $999/month. (fera.ai)
Pros
- Affordable entry-level pricing.
- Comprehensive incentive programs.
- Customizable review display options.
Cons
- Higher-tier plans can be costly.
- Some features are limited to higher-tier plans.
Best-Fit Customer Profile
Suitable for businesses seeking an affordable solution with customizable review displays and incentive programs.
Add Zigpoll to your store in 5 minutes.No-code post-purchase, exit-intent & on-site surveys built for Shopify.
Add to ShopifySide-by-Side Comparison
| Feature | Loox | Fera |
|---|---|---|
| Visual Reviews | Photo and video reviews | Photo and video reviews |
| Automated Review Requests | Yes | Yes |
| Spam Filtering | Yes | Yes |
| Referral Program | Yes | No |
| Upsell Opportunities | Yes | No |
| AI-Powered Tools | Review highlights, auto-translated reviews, AI review replies, review flagging, smart review sorting, AI-generated alt-text | No |
| Pricing | Starts at $39.99/month for 300 orders, scaling with order volume | Starts at $9/month, with higher tiers offering more features and higher order limits |
| Integrations | Shopify | Shopify |
| Customer Support | Email support, extensive documentation | Email support, live chat, documentation |
| Best-Fit Customer Profile | Businesses aiming to leverage visual social proof and AI tools to boost conversions | Businesses seeking an affordable solution with customizable review displays and incentive programs |
Which to Choose
Choose Loox if:
- You prioritize visual social proof and AI-driven features.
- Your business has a high order volume and can benefit from scalable pricing.
Choose Fera if:
- You're looking for an affordable entry-level solution.
- You need customizable review displays and incentive programs.
Worth a Look: Zigpoll
If you're evaluating options for customer review platforms, Zigpoll is also worth a look.
