Loox and Growave are Shopify apps designed to enhance customer engagement through reviews and related marketing tools. Loox focuses on visual social proof by collecting photo and video reviews, while Growave offers an all-in-one marketing platform that includes reviews, loyalty programs, and feedback mechanisms.

Loox

Features

• Photo and Video Reviews: Encourages customers to submit visual content, enhancing trust and engagement.
• Review Request Emails: Automates the process of soliciting reviews post-purchase.
• Multilingual Support: Caters to a global audience with support for multiple languages.
• Google Shopping Integration: Displays reviews on Google Shopping listings.
• Referral Program: Incentivizes customers to refer others, expanding reach.

Pricing Model

Loox offers tiered pricing based on monthly orders:

• Beginner: Free for up to 100 monthly orders.
• Scale: Starting at $39.99/month for 300–6,000 monthly orders.
• Convert: Starting at $49.99/month for unlimited monthly orders.
• Unlimited: Starting at $299.99/month for unlimited monthly orders.

Each plan includes a 14-day free trial. (loox.app)

Pros

• Visual Focus: Emphasizes photo and video reviews, which can be more persuasive.
• User-Friendly: Designed for easy setup without coding.
• Multilingual: Supports a wide range of languages, suitable for international stores.

Cons

• Limited Features: Primarily focuses on reviews; lacks broader marketing tools.
• Pricing: Higher tiers can be expensive for smaller businesses.

Best-Fit Customer Profile

Ideal for Shopify stores seeking a specialized, visual-centric review system without the need for additional marketing features.

Growave

Features

• Reviews: Collects photo reviews and integrates with Google Shopping.
• Loyalty Programs: Offers points-based systems and referral programs.
• Wishlist: Allows customers to save products for future purchase.
• Integrations: Supports multiple integrations, including email marketing and POS systems.
• Customer Support: Provides 24/7 email and live chat support.

Pricing Model

Growave's pricing is based on monthly orders, with additional charges for exceeding plan limits:

• Entry: $49/month for up to 500 orders; $15 per additional 100 orders.
• Growth: $199/month for up to 1,500 orders; $15 per additional 100 orders.
• Plus: $499/month for up to 3,000 orders; $10 per additional 100 orders.
• Unlimited: $999/month for unlimited orders.

Each plan includes a 14-day free trial. (growave.io)

Pros

• Comprehensive Suite: Combines reviews with loyalty and wishlist features.
• Scalable: Pricing adjusts with order volume, suitable for growing businesses.
• Integrations: Offers a wide range of integrations to enhance functionality.

Cons

• Complexity: The breadth of features may require a learning curve.
• Pricing Structure: Additional charges for exceeding order limits can add up.

Best-Fit Customer Profile

Suitable for Shopify stores looking for an integrated marketing platform that combines reviews with loyalty programs and other engagement tools.

Side-by-Side Comparison

Which to Choose

• Loox: Opt for Loox if your primary goal is to enhance customer trust through visual reviews without the need for additional marketing tools.

• Growave: Choose Growave if you're looking for a comprehensive marketing platform that integrates reviews with loyalty programs and other engagement features.

Worth a Look: Zigpoll

If you're evaluating options for customer review platforms, Zigpoll is also worth a look.