When evaluating user-generated content (UGC) platforms for ecommerce startups, it's essential to understand the distinct offerings of Loox and Stamped.io. Loox specializes in visual social proof through photo and video reviews, while Stamped.io provides a comprehensive suite that includes reviews, Net Promoter Score (NPS) surveys, and customer feedback tools. This comparison delves into their features, pricing, ease of use, integrations, customer support, and ideal customer profiles to assist you in making an informed decision.

Core Features and Functionality

Loox:

• Visual Reviews: Emphasizes photo and video reviews to enhance trust and engagement.
• Automated Review Requests: Sends automated emails post-purchase to encourage reviews.
• Customizable Widgets: Offers various widgets to display reviews attractively.
• Incentive System: Provides discounts for customers who submit photo reviews.
• Referral Program: Includes a referral program to encourage customer sharing.

Stamped.io:

• Diverse Review Collection: Supports text, photo, and video reviews.
• NPS Surveys: Collects customer satisfaction data through NPS surveys.
• Customer Feedback Tools: Gathers insights via questionnaires and surveys.
• Loyalty and Referral Programs: Offers integrated programs to boost customer retention.
• Advanced Moderation: Provides tools for review moderation and management.

Pricing and Value

Loox:

• Beginner Plan: Starts at $9.99/month for up to 100 orders.
• Scale Plan: Begins at $39.99/month for the first 300 orders, with each additional 300 orders costing $40.
• Convert Plan: Starts at $49.99/month for the first 300 orders, with each additional 300 orders costing $50.
• Enterprise Plan: Available upon request for businesses with higher order volumes.

Stamped.io:

• Free Plan: Offers basic features for up to 100 orders.
• Growth Plan: Priced at $19/month for up to 1,000 orders.
• Pro Plan: Available at $49/month for unlimited orders, including advanced features.
• Enterprise Plan: Custom pricing for large-scale businesses.

Ease of Setup and Use

Loox:

• Setup: Quick installation on Shopify stores with a user-friendly interface.
• User Experience: Intuitive dashboard with minimal learning curve, ideal for merchants seeking a straightforward review solution.

Stamped.io:

• Setup: Installation is more involved due to the platform's extensive features.
• User Experience: Comprehensive dashboard that may require time to fully explore, suitable for users desiring a multifaceted feedback system.

Integrations

Loox:

• Shopify Integration: Native integration with Shopify and Shopify Plus.
• Marketing Tools: Integrates with email marketing platforms like Klaviyo and Omnisend.
• Loyalty Programs: Supports integration with loyalty apps such as Smile.io.

Stamped.io:

• Ecommerce Platforms: Supports Shopify, BigCommerce, Wix, and Magento.
• Marketing Tools: Integrates with platforms like Klaviyo and Omnisend.
• Custom Workflows: Connects with Zapier for custom workflows.
• API Access: Provides API access for advanced customization.

Customer Support and Documentation

Loox:

• Support Channels: Offers email and live chat support.
• Documentation: Provides extensive FAQs and setup guides.
• User Feedback: Generally positive feedback on support responsiveness.

Stamped.io:

• Support Channels: Offers email, live chat, and phone support.
• Documentation: Provides a detailed knowledge base and tutorial videos.
• User Feedback: Larger users praise quick response times.

Ideal Customer Profiles

Loox:

• Business Size: Small to medium Shopify merchants.
• Focus: Brands relying heavily on strong visual product presentation.
• Needs: Merchants seeking straightforward pricing and setup for photo and video reviews.

Stamped.io:

• Business Size: Small to large ecommerce stores across multiple platforms.
• Focus: Businesses needing review collection, NPS surveys, and customer feedback tools.
• Needs: Merchants seeking a comprehensive feedback system with loyalty and referral programs.

Comparison Table

Which to Choose?

• Choose Loox if:

  • Your ecommerce startup operates primarily on Shopify.
  • You aim to enhance trust through visual social proof via photo and video reviews.
  • You prefer a straightforward setup with a focus on visual content.

• Choose Stamped.io if:

  • Your business operates across multiple ecommerce platforms.
  • You require a comprehensive suite that includes reviews, NPS surveys, and customer feedback tools.
  • You seek integrated loyalty and referral programs to boost customer retention.

Worth a Look: Zigpoll

If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing valuable insights into customer behavior and satisfaction.

Related Reading

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• 5 Best Post-purchase survey tools Compared (2026)
• Best NPS survey software for subscription commerce (2026)