Nicereply and Delighted are survey tools designed to help businesses collect customer feedback. Nicereply focuses on embedding one-click surveys into support email workflows, while Delighted offers simple NPS, CSAT, and CES surveys via email and SMS. Both cater to small e-commerce businesses seeking to enhance customer experience through actionable insights.
Nicereply
Features
- Survey Types: CSAT, CES, and NPS surveys.
- Survey Channels: In-email surveys, post-resolution emails, website pop-ups, and link surveys.
- Integrations: Supports platforms like Zendesk, Front, Help Scout, and Pipedrive.
- Customization: Offers customizable survey designs and additional question options.
- Analytics: Provides feedback analytics and trend forecasting.
Pricing
- Starter Plan: $59/month (annual billing) or $79/month (monthly billing); includes 100 responses/month and 3 users.
- Essential Plan: $119/month (annual billing) or $149/month (monthly billing); includes 250 responses/month and 10 users.
- Growth Plan: $239/month (annual billing) or $299/month (monthly billing); includes 1,000 responses/month and 25 users.
- Business Plan: $359/month (annual billing) or $449/month (monthly billing); includes 2,500 responses/month and 50 users.
All plans offer a 14-day free trial and a 30-day money-back guarantee. (nicereply.com)
Ease of Use
- Setup: Quick setup with step-by-step guides; free setup calls available.
- User Interface: Intuitive dashboard for managing surveys and analyzing feedback.
Integrations
- Shopify Integration: Direct integration available.
- Other Platforms: Supports various platforms, including Zendesk, Front, Help Scout, and Pipedrive.
Customer Support and Documentation
- Support: Offers dedicated account managers and a robust help center.
- Documentation: Comprehensive guides and articles available.
Best-Fit Customer Profile
- Ideal For: Small to medium-sized e-commerce businesses seeking to integrate customer feedback directly into their support workflows.
Delighted
Features
- Survey Types: NPS, CSAT, and CES surveys.
- Survey Channels: Email and SMS surveys.
- Integrations: Over 35 free integrations, including Slack, Shopify, and Zendesk; 6 premium integrations like Salesforce, Segment, and HubSpot.
- Customization: Branding customization (logo, colors) and question customization.
- Analytics: Unlimited CX projects and access to the Delighted Community.
Pricing
- Free Plan: 25 responses/month and 1 user; no credit card required.
- Starter Plan: $19/month; includes 50 responses/month and 2 users.
- Growth Plan: $39/month; includes 100 responses/month and 3 users.
- Advanced Plan: $149/month; includes 250 responses/month and 5 users.
- Premium Plan: $249/month; includes 500 responses/month and 10 users.
All plans offer unlimited survey sends and question logic. (delighted.com)
Ease of Use
- Setup: Easy-to-use platform with no technical skills required.
- User Interface: Simple and intuitive design for quick feedback collection.
Integrations
- Shopify Integration: Direct integration available.
- Other Platforms: Supports over 35 free integrations, including Slack and Zendesk; 6 premium integrations like Salesforce, Segment, and HubSpot.
Customer Support and Documentation
- Support: Access to the Delighted Community.
- Documentation: Comprehensive help center and resources.
Best-Fit Customer Profile
- Ideal For: Small to medium-sized e-commerce businesses seeking a straightforward survey tool with multiple integration options.
Measure satisfaction and loyalty.Run NPS, CSAT, and CES surveys your customers actually answer.
Get started freeSide-by-Side Comparison
| Feature | Nicereply | Delighted |
|---|---|---|
| Survey Types | CSAT, CES, NPS | NPS, CSAT, CES |
| Survey Channels | In-email surveys, post-resolution emails, website pop-ups, link surveys | Email and SMS surveys |
| Integrations | Zendesk, Front, Help Scout, Pipedrive, Shopify | Over 35 free integrations, including Slack, Shopify, Zendesk; 6 premium integrations |
| Customization | Customizable survey designs, additional question options | Branding customization (logo, colors), question customization |
| Analytics | Feedback analytics, trend forecasting | Unlimited CX projects, access to the Delighted Community |
| Pricing | Free trial; Starter Plan at $59/month (annual billing) or $79/month (monthly billing) | Free Plan; Starter Plan at $19/month; Growth Plan at $39/month; Advanced Plan at $149/month |
| Ease of Use | Quick setup with guides; intuitive dashboard | Easy-to-use platform; simple design |
| Integrations | Direct Shopify integration; supports various platforms | Direct Shopify integration; over 35 free integrations, including Slack and Zendesk |
| Customer Support | Dedicated account managers; robust help center | Access to the Delighted Community |
| Best-Fit Customer | Small to |
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
