When evaluating NPS survey software, it's essential to consider tools that align with your specific needs. Nicereply, Gojiberry, and Retently are three platforms that cater to different aspects of customer feedback collection.
Nicereply
Nicereply is a survey tool designed to embed one-click surveys into support email workflows, focusing on NPS and CSAT metrics.
Core Features and Functionality
- Survey Types: Offers CSAT, CES, and NPS surveys.
- Survey Delivery: Supports in-email surveys, post-resolution emails, and website pop-ups.
- Integrations: Compatible with platforms like Zendesk, Front, Helpscout, and Pipedrive.
- Analytics: Provides feedback analytics and customizable survey designs.
Pricing Model
Nicereply offers tiered pricing based on response volume and user seats:
- Starter: $59/month (100 responses, 3 users)
- Essential: $119/month (250 responses, 10 users)
- Growth: $239/month (1,000 responses, 25 users)
- Business: $359/month (2,500 responses, 50 users)
Annual billing offers a 20% discount. (nicereply.com)
Ease of Setup and Use
Nicereply emphasizes quick setup with a step-by-step guide and offers a free setup call. (nicereply.com)
Integrations
Nicereply integrates with various platforms, including Zendesk, Front, Helpscout, and Pipedrive. (nicereply.com)
Customer Support and Documentation
Provides a robust help center, dedicated account managers, and a 30-day money-back guarantee. (nicereply.com)
Best-Fit Customer Profile
Ideal for businesses seeking to embed surveys directly into their support workflows to gather immediate customer feedback.
Gojiberry
Gojiberry is a Shopify survey app tailored for post-purchase attribution and customer polls.
Core Features and Functionality
- Survey Types: Focuses on post-purchase surveys and customer polls.
- Survey Delivery: Integrates surveys into the Shopify post-purchase experience.
- Analytics: Provides insights into customer satisfaction and product feedback.
Pricing Model
Gojiberry's pricing details are not specified in the available sources.
Ease of Setup and Use
As a Shopify app, Gojiberry is designed for seamless integration within the Shopify ecosystem, likely offering a straightforward setup process.
Integrations
Gojiberry integrates directly with Shopify, leveraging its post-purchase workflows.
Customer Support and Documentation
Specific details about Gojiberry's customer support and documentation are not available in the provided sources.
Best-Fit Customer Profile
Best suited for Shopify merchants looking to gather post-purchase feedback and insights into customer satisfaction.
Retently
Retently is an NPS/CSAT/CES survey platform with a focus on e-commerce use cases.
Core Features and Functionality
- Survey Types: Offers NPS, CSAT, and CES surveys.
- Survey Delivery: Supports email surveys and website pop-ups.
- Analytics: Provides real-time feedback analytics and reporting.
- Integrations: Integrates with platforms like Shopify, WooCommerce, and Zapier.
Pricing Model
Retently offers tiered pricing based on response volume:
- Basic: $49/month (500 responses)
- Pro: $99/month (1,500 responses)
- Business: $199/month (5,000 responses)
Annual billing provides a 20% discount.
Ease of Setup and Use
Retently offers a user-friendly interface with easy survey creation and deployment.
Integrations
Integrates with Shopify, WooCommerce, and Zapier, facilitating seamless data synchronization.
Customer Support and Documentation
Provides email support, a knowledge base, and onboarding assistance.
Best-Fit Customer Profile
Ideal for e-commerce businesses seeking to implement NPS, CSAT, and CES surveys to enhance customer experience.
Three-Way Comparison
| Feature | Nicereply | Gojiberry | Retently |
|---|---|---|---|
| Survey Types | CSAT, CES, NPS | Post-purchase surveys, customer polls | NPS, CSAT, CES |
| Survey Delivery | In-email surveys, post-resolution emails, website pop-ups | Integrated into Shopify post-purchase experience | Email surveys, website pop-ups |
| Integrations | Zendesk, Front, Helpscout, Pipedrive | Shopify | Shopify, WooCommerce, Zapier |
| Pricing | $59–$359/month, based on responses and users | Pricing details not specified | $49–$199/month, based on responses |
| Ease of Setup | Quick setup with step-by-step guide and free setup call | Seamless integration within Shopify ecosystem | User-friendly interface with easy survey creation |
| Customer Support | Help center, dedicated account managers, 30-day money-back guarantee | Specific details not available | Email support, knowledge base, onboarding assistance |
| Best-Fit Customer Profile | Businesses embedding surveys into support workflows | Shopify merchants seeking post-purchase feedback |
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
