Table of Contents
When evaluating NPS survey software, Nicereply, Retently, and Fairing are often compared due to their distinct features and target audiences.
Nicereply
Features:
- Embeds one-click surveys into support email workflows.
- Supports CSAT, CES, and NPS surveys.
- Integrates with platforms like Zendesk, Front, Help Scout, and Pipedrive.
- Offers unlimited active surveys and customizable survey designs.
Pricing:
- Starter: $59/month (100 responses/month, 3 users).
- Essential: $119/month (250 responses/month, 10 users).
- Growth: $239/month (1,000 responses/month, 25 users).
- Business: $359/month (2,500 responses/month, 50 users).
- Enterprise: Custom pricing for over 50 users and 2,500 responses/month.
Pros:
- Quick setup with a step-by-step guide.
- Dedicated account manager for support.
- 30-day money-back guarantee.
Cons:
- Pricing may be steep for small teams.
- Limited to email-based surveys; lacks in-app survey options.
Best For:
- Teams seeking seamless integration with email support systems.
- Businesses needing customizable survey designs.
Retently
Features:
- Offers NPS, CSAT, and CES surveys.
- Multi-channel surveys (email, web, in-app).
- Integrates with e-commerce platforms and APIs.
- Provides AI-powered feedback classification and topic analytics.
Pricing:
- Ecommerce Basic: $49/month (1,000 surveys, 10 campaigns, 1 seat).
- Ecommerce Pro: $299/month (20,000 surveys, 10 campaigns, 10 seats).
- Enterprise: Custom pricing for larger teams.
Pros:
- Affordable for small to mid-sized businesses.
- Supports multiple survey channels.
- AI-driven analytics for actionable insights.
Cons:
- Limited support for non-e-commerce platforms.
- Advanced features may require a learning curve.
Best For:
- E-commerce businesses seeking multi-channel feedback.
- Companies needing AI-driven analytics.
Fairing
Features:
- Post-purchase attribution surveys for Shopify stores.
- Deep analytics integrations.
- Customizable survey designs.
- Real-time feedback collection.
Pricing:
- Offers tiered pricing based on store size and survey volume.
- Free trial available.
Pros:
- Tailored for Shopify merchants.
- Provides actionable insights into customer behavior.
- Easy integration with Shopify stores.
Cons:
- Limited to Shopify; not suitable for other platforms.
- Pricing details not publicly disclosed; requires direct inquiry.
Best For:
- Shopify store owners seeking post-purchase insights.
- Merchants needing deep analytics on customer feedback.
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| Feature/Aspect | Nicereply | Retently | Fairing |
|---|---|---|---|
| Survey Types | CSAT, CES, NPS | NPS, CSAT, CES | Post-purchase attribution surveys |
| Integration | Zendesk, Front, Help Scout, Pipedrive | E-commerce platforms, APIs | Shopify |
| Pricing | Starts at $59/month | Starts at $49/month | Tiered pricing; free trial available |
| Setup & Ease of Use | Quick setup; dedicated account manager | Affordable; multi-channel support | Tailored for Shopify; easy integration |
| Analytics | Customizable survey designs; feedback analytics | AI-powered feedback classification and topic analytics | Deep analytics integrations |
| Best For | Teams needing email-based surveys with customizable designs | E-commerce businesses seeking multi-channel feedback with AI insights | Shopify store owners needing post-purchase insights |
Situational Recommendations
Nicereply: Ideal for teams that primarily use email support systems and require customizable survey designs.
Retently: Suitable for e-commerce businesses looking for multi-channel feedback collection with AI-driven analytics.
Fairing: Best for Shopify store owners seeking post-purchase insights and deep analytics integrations.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look.
