When evaluating customer feedback platforms for Shopify Plus merchants, two notable options are Nicereply and Zigpoll. Nicereply specializes in embedding one-click surveys into support email workflows, focusing on metrics like Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS). Zigpoll, on the other hand, offers a Shopify-centric survey app that facilitates post-purchase, on-site, and exit-intent surveys, emphasizing zero-party data collection.
Core Features and Functionality
Nicereply enables businesses to collect immediate feedback through one-click surveys, including CSAT, CES, and NPS. It integrates with platforms like Zendesk, Front, Help Scout, and Pipedrive, allowing seamless embedding of surveys into support email workflows. Its pricing is structured across several tiers:
- Starter: $59 per month (billed annually) or $79 per month (billed monthly)
- Essential: $119 per month (billed annually) or $149 per month (billed monthly)
- Growth: $239 per month (billed annually) or $299 per month (billed monthly)
- Business: $359 per month (billed annually) or $449 per month (billed monthly)
Each plan includes features such as unlimited active surveys, customizable survey designs, and various distribution channels like post-resolution and in-signature email surveys, link surveys, and website pop-up surveys. (nicereply.com)
Zigpoll is a Shopify-focused survey app designed to collect zero-party data through multiple survey types, including post-purchase, on-site, and exit-intent surveys. Its key features include:
- Advanced post-purchase surveys
- Customizable and translatable surveys
- Abandoned checkout campaigns
- Integration with Shopify's Order Status and Thank You Page Checkout Extensions
Zigpoll offers a free plan with basic surveys and paid plans starting at $19 per month, which include exit-intent and on-site surveys. (apps.shopify.com)
Pricing and Value
Nicereply's pricing tiers are as follows:
- Starter: $59 per month (billed annually) or $79 per month (billed monthly)
- Essential: $119 per month (billed annually) or $149 per month (billed monthly)
- Growth: $239 per month (billed annually) or $299 per month (billed monthly)
- Business: $359 per month (billed annually) or $449 per month (billed monthly)
Each plan includes features such as unlimited active surveys, customizable survey designs, and various distribution channels like post-resolution and in-signature email surveys, link surveys, and website pop-up surveys. (nicereply.com)
Zigpoll offers a free plan with basic surveys and paid plans starting at $19 per month, which include exit-intent and on-site surveys. (apps.shopify.com)
Ease of Setup and Use
Nicereply is designed for simplicity. Setup involves linking to customer support systems (email, Zendesk, etc.) and choosing survey types. Embedding one-click surveys in emails is straightforward and requires minimal design work. The tool is optimized for quick deployment and minimal user effort. (zigpoll.com)
Zigpoll installs directly from the Shopify App Store, with a user-friendly wizard guiding merchants through survey creation and deployment. The UI is clean and intuitive, allowing non-technical users to build surveys quickly. The flexibility in survey triggers and formats enhances usability without needing developer support. (zigpoll.com)
Integrations
Nicereply integrates with various platforms like Zendesk, Front, Help Scout, and Pipedrive, allowing seamless embedding of surveys into support email workflows. (nicereply.com)
Zigpoll offers native integration with Shopify, allowing seamless connection to post-purchase events, easy embedding of on-site surveys, and real-time updates reflecting order data. It also offers Zapier integration for connecting with CRM and email marketing platforms. (zigpoll.com)
Customer Support and Documentation
Nicereply provides email and chat support with good responsiveness. Its documentation is straightforward, focusing on installation and survey optimization in support workflows. Nicereply’s smaller scope allows for targeted user guidance and faster issue resolution. (zigpoll.com)
Zigpoll offers responsive live chat support, email assistance, and thorough documentation tailored to Shopify merchants. Users frequently praise its quick problem resolution and helpful onboarding resources. (zigpoll.com)
Best-Fit Customer Profile
Nicereply is best suited for:
- Customer support teams using helpdesk software wanting to embed NPS/CSAT surveys into email workflows.
- Businesses focused on measuring post-interaction customer satisfaction tied to service tickets.
- Companies valuing in-depth agent performance tracking and support-related feedback.
Zigpoll fits best with:
- Shopify merchants seeking to collect NPS and other feedback at several points in the online shopping experience.
- Ecommerce businesses wanting on-site cart abandonment, exit-intent, and product page micro-surveys.
- Brands aiming to connect survey data with Shopify sales and customer behavior metrics.
Comparison Table
| Feature | Nicereply | Zigpoll |
|---|---|---|
| Survey Types | CSAT, CES, NPS | Post-purchase, on-site, exit-intent |
| Pricing | $59–$449 per month | Free plan; paid plans start at $19 per month |
| Integrations | Zendesk, Front, Help Scout, Pipedrive | Native Shopify integration; Zapier |
| Ease of Use | Simple setup; integrates with support systems | User-friendly; integrates directly with Shopify |
| Customer Support | Email and chat support; straightforward documentation | Responsive live chat and email support; comprehensive documentation |
| Best-Fit Customer Profile | Support teams; businesses focused on post-interaction feedback | Shopify merchants; ecommerce businesses seeking versatile survey options |
Which to Choose?
For Shopify Plus merchants seeking to collect zero-party data at multiple customer journey points with minimal setup, Zigpoll is the practical choice. Its native Shopify integration, variety of survey types, intuitive UI, and affordable pricing make it well-suited to eCommerce needs. Merchants who want to run surveys post-purchase, on-site, or at exit intent will find Zigpoll’s flexibility valuable. (zigpoll.com)
Nicereply is ideal for businesses focused on embedding quick, one-click surveys into support email workflows to gather immediate feedback on customer satisfaction. Its integration with various support platforms and focus on post-interaction feedback makes it suitable for companies aiming to enhance their customer service quality. (zigpoll.com)
Ultimately, the choice between Nicereply and Zigpoll depends on your specific business needs, existing workflows, and the type of customer feedback you aim to collect.
