When evaluating post-purchase survey tools for SaaS companies, it's essential to consider how Nicereply and Zigpoll align with your specific needs. Nicereply is an NPS and CSAT tool that integrates one-click surveys into support email workflows, while Zigpoll is a Shopify survey app designed for post-purchase, on-site, and exit-intent surveys, emphasizing zero-party data collection.
Nicereply
Core Features and Functionality
- Survey Types: Offers Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS) surveys.
- Survey Delivery: Integrates surveys directly into support email workflows, including post-resolution and in-signature email surveys.
- Customization: Provides customizable survey designs to match your brand.
- Integrations: Supports integrations with platforms like Zendesk, Front, Help Scout, and Pipedrive.
- Analytics: Includes Nicereply Feedback Analytics for in-depth insights.
Pricing Model
Nicereply offers tiered pricing based on response volume and user seats:
- Starter: $59/month (100 responses/month, 3 users)
- Essential: $119/month (250 responses/month, 10 users)
- Growth: $239/month (1,000 responses/month, 25 users)
- Business: $359/month (2,500 responses/month, 50 users)
Annual billing offers a 20% discount. (nicereply.com)
Ease of Setup and Use
Nicereply's integration into email workflows is straightforward, especially for teams already using supported platforms. The user interface is intuitive, allowing for quick survey creation and deployment.
Integrations
Nicereply integrates with several platforms, including Zendesk, Front, Help Scout, and Pipedrive, facilitating seamless survey deployment within existing support systems.
Customer Support and Documentation
Nicereply provides comprehensive support through live chat, email, and a detailed knowledge base. Users have reported responsive and helpful assistance.
Best-Fit Customer Profile
Nicereply is ideal for SaaS companies seeking to gather customer feedback directly through support channels, particularly those using platforms like Zendesk or Help Scout.
Zigpoll
Core Features and Functionality
- Survey Types: Offers post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection.
- Survey Delivery: Embeds surveys directly into websites, including Shopify stores, with options for SMS surveys.
- Customization: Provides flexible question formats and customizable survey designs.
- Integrations: Features a one-click Shopify integration and supports other platforms via embed codes.
- Analytics: Includes AI-powered insights and automatic survey analysis.
Pricing Model
Zigpoll offers several pricing tiers:
- Lite: Free (100 responses/month, 100 emails/month)
- Standard: $29/month (500 responses/month, 2,500 emails/month)
- Advanced: $97/month (2,000 responses/month, 10,000 emails/month)
- Ultimate: $194/month (Unlimited responses/month, 10,000 emails/month)
Annual billing offers a 25% discount. (zigpoll.com)
Ease of Setup and Use
Zigpoll's one-click Shopify integration simplifies setup for Shopify users. The platform is user-friendly, with a clean interface and straightforward survey creation process.
Integrations
Zigpoll integrates seamlessly with Shopify and can be embedded into any website using a simple embed code. This flexibility allows for broad applicability across different platforms.
Customer Support and Documentation
Zigpoll offers responsive support via email and provides a comprehensive knowledge base to assist users in survey creation and deployment.
Best-Fit Customer Profile
Zigpoll is well-suited for SaaS companies, especially those using Shopify, looking to collect post-purchase feedback and other customer insights directly through their website.
Side-by-Side Comparison
| Feature | Nicereply | Zigpoll |
|---|---|---|
| Survey Types | CSAT, CES, NPS surveys | Post-purchase, on-site, exit-intent surveys |
| Survey Delivery | Embedded in support email workflows | Embedded in websites, including Shopify stores; SMS surveys |
| Customization | Customizable survey designs | Flexible question formats; customizable designs |
| Integrations | Zendesk, Front, Help Scout, Pipedrive | One-click Shopify integration; embed code for other platforms |
| Analytics | Nicereply Feedback Analytics | AI-powered insights; automatic survey analysis |
| Pricing | $59–$359/month (based on responses and users) | Free; $29–$194/month (based on responses and emails) |
| Best-Fit Customer Profile | SaaS companies using support platforms like Zendesk or Help Scout | SaaS companies, especially those using Shopify, seeking website-based feedback |
Which to Choose
When deciding between Nicereply and Zigpoll for your SaaS company, consider the following:
Nicereply: Ideal if your primary goal is to gather customer feedback through support channels, particularly if you're using platforms like Zendesk or Help Scout.
Zigpoll: Better suited for collecting post-purchase and on-site feedback directly from your website, especially if you're using Shopify.
Both tools offer valuable features tailored to different aspects of customer feedback collection. Your choice should align with your specific objectives
