Paperform and Wufoo are online form builders catering to various user needs. Paperform enables the creation of forms that resemble custom-designed landing pages, while Wufoo offers a straightforward form-building experience suitable for surveys and payment forms. This comparison evaluates both tools across features, pricing, ease of use, integrations, customer support, and ideal customer profiles to determine which is better for SaaS companies.
Core Features and Functionality
Paperform provides a document-style editor that allows users to build forms resembling landing pages. It supports over 25 question types, including advanced fields like calculations and file uploads. The platform offers comprehensive payment processing capabilities, integrating with Stripe, PayPal, Square, Braintree, and Google Pay. Users can manage product catalogs, subscriptions, recurring payments, coupons, discount codes, tax calculations, and refunds directly within forms. Additionally, Paperform includes built-in e-signatures and workflow automation features. (paperform.co)
Wufoo offers a user-friendly drag-and-drop form builder with a selection of 15 question types. It integrates with payment processors like Stripe, PayPal, and Authorize.Net, supporting basic payment collection. Wufoo provides a library of approximately 400 customizable templates and allows for theme customization to align with brand identity. However, it lacks advanced features such as calculation fields, e-signatures, and workflow automation. (wufoo.com)
Pricing and Value
Paperform offers a free trial and four paid plans:
- Essentials: $29 per month
- Pro: $59 per month
- Business: $129 per month
- Enterprise: Custom pricing
Each plan includes a set number of submissions per month, with higher tiers offering additional features and increased submission limits. (forms.app)
Wufoo provides a free plan and four paid plans:
- Starter: $14.08 per month (billed annually)
- Professional: $29.08 per month (billed annually)
- Advanced: $74.08 per month (billed annually)
- Ultimate: $183.25 per month (billed annually)
Paid plans offer increased form and submission limits, along with additional features. (forms.app)
Ease of Setup and Use
Paperform features a document-style editor that may have a steeper learning curve for new users. However, it offers extensive customization options, allowing users to create forms that closely match their brand identity. The platform provides a variety of templates to streamline the form creation process. (paperform.co)
Wufoo offers a straightforward drag-and-drop interface, making it easy for users to create forms quickly. While it may lack the depth of customization found in Paperform, its simplicity is advantageous for users seeking to deploy forms with minimal setup. (wufoo.com)
Integrations
Paperform integrates with over 2,000 tools natively and through platforms like Zapier, Make, and Pabbly. Notable integrations include Slack, Google Sheets, Mailchimp, ActiveCampaign, and HubSpot. (paperform.co)
Wufoo offers integrations with platforms such as Asana, Mailchimp, Salesforce, WordPress, and DocuSign. It also supports payment integrations with Stripe, Square, Authorize.Net, Braintree, Chargify, Freshbooks, PayPal, and USAePay. (wufoo.com)
Customer Support and Documentation
Paperform provides 24/7 live chat support, email assistance, and a comprehensive knowledge base. Users have rated its customer support highly, with a 4.7 out of 5 rating for customer support. (softwareadvice.com)
Wufoo offers email support, a help center with FAQs, and a knowledge base. Its customer support has a 4.2 out of 5 rating, indicating satisfactory assistance. (softwareadvice.com)
Best-Fit Customer Profile
Paperform is well-suited for SaaS companies requiring advanced form functionalities, including complex calculations, e-signatures, and comprehensive payment processing. Its extensive customization options and integrations make it ideal for businesses seeking to create forms that align closely with their brand and operational needs.
Wufoo is appropriate for SaaS companies needing simple forms for contact, surveys, or basic payment collection. Its ease of use and affordability make it suitable for businesses with straightforward form requirements.
Comparison Table
| Feature | Paperform | Wufoo |
|---|---|---|
| Form Builder | Document-style editor with over 25 question types | Drag-and-drop interface with 15 question types |
| Payment Processing | Integrates with Stripe, PayPal, Square, Braintree, Google Pay; supports product catalogs, subscriptions, recurring payments, coupons, tax calculations, and refunds | Integrates with Stripe, PayPal, Authorize.Net; supports basic payment collection |
| E-Signatures | Built-in e-signature functionality | Not available |
| Workflow Automation | Built-in workflow automation (Stepper) | Not available |
| Integrations | Over 2,000 native integrations, including Slack, Google Sheets, Mailchimp, ActiveCampaign, HubSpot | Integrates with Asana, Mailchimp, Salesforce, WordPress, DocuSign; payment integrations include Stripe, Square, Authorize.Net, Braintree, Chargify, Freshbooks, PayPal, USAePay |
| Templates | Over 30,000 professionally designed templates | Approximately 400 customizable templates |
| Pricing | Free trial; paid plans start at $29 per month | Free plan; paid plans start at $14.08 per month (billed annually) |
| Customer Support | 24/7 live chat, email support, comprehensive knowledge base; 4.7/5 rating | Email support, help center with FAQs, knowledge base; 4.2/5 rating |
Which to Choose
Choose Paperform if your SaaS company requires advanced form functionalities, extensive customization, and comprehensive payment processing capabilities. Its robust feature set and active development make it suitable for businesses with complex form needs.
Choose Wufoo if your SaaS company needs simple forms for contact, surveys, or basic payment collection. Its ease of use and affordability make it appropriate for businesses with straightforward form requirements.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys.
