POWR and Retently are platforms that assist SaaS companies in collecting zero-party data. POWR offers customizable surveys, popups, and lead capture forms, primarily for Shopify users. Retently specializes in NPS, CSAT, and CES surveys tailored for e-commerce businesses.
POWR
Core Features and Functionality
POWR provides a suite of over 60 apps, including form builders, popups, and lead capture tools. These apps are designed to integrate seamlessly with various website platforms, especially Shopify. Users can create customizable surveys and forms to gather customer insights.
Pricing Model
POWR employs a usage-based pricing model, where costs are determined by the number of pageviews on a website. Plans start with a free tier for up to 250 pageviews per month. Paid plans begin at $9.99 per month for 2,500 pageviews, with higher tiers accommodating up to 50,000 pageviews. Custom plans are available upon request. (help.powr.io)
Ease of Setup and Use
POWR's apps are designed for easy integration with various website platforms, particularly Shopify. The user interface is intuitive, allowing users to create and deploy surveys and forms without extensive technical knowledge.
Integrations
POWR integrates with multiple platforms, including Shopify, Wix, and WordPress. However, some integrations, such as those with Form Builder, Popup, and Contacts, may be disabled on certain plans. (help.powr.io)
Customer Support and Documentation
POWR offers 24/7 customer support and a comprehensive knowledge base. Support channels include email and live chat, ensuring users receive timely assistance.
Best-Fit Customer Profile
POWR is well-suited for small to medium-sized SaaS companies, especially those using Shopify, seeking customizable survey and form solutions to capture zero-party data.
Retently
Core Features and Functionality
Retently specializes in customer experience surveys, including NPS, CSAT, and CES, tailored for e-commerce businesses. The platform offers multi-channel surveys, custom domains, email and Slack alerts, and AI-powered feedback analysis. Advanced reporting and benchmarking are also available. (retently.com)
Pricing Model
Retently offers three pricing plans:
Ecommerce Basic: $49 per month, includes 1,000 surveys, 10 campaigns, and 1 user seat.
Ecommerce Pro: $299 per month, includes 20,000 surveys, 10 campaigns, and 10 user seats.
Enterprise: Custom pricing for larger teams, offering additional features and support. (retently.com)
A 14-day free trial is available for all plans.
Ease of Setup and Use
Retently provides a user-friendly interface for creating and managing surveys. The platform offers customization options to align surveys with brand identity. Integration with e-commerce platforms is straightforward.
Integrations
Retently integrates with various e-commerce platforms, including Shopify, WooCommerce, and BigCommerce. Additional integrations with tools like Zapier, Make, and Segment are also available. (retently.com)
Customer Support and Documentation
Retently offers support through email, live chat, and Zoom calls, depending on the plan. The platform provides a knowledge base and dedicated account managers for higher-tier plans. (retently.com)
Best-Fit Customer Profile
Retently is ideal for e-commerce businesses, particularly those with higher survey volume needs, seeking specialized customer experience survey tools.
Side-by-Side Comparison
| Feature | POWR | Retently |
|---|---|---|
| Core Functionality | Customizable surveys, popups, and lead capture forms for various platforms | NPS, CSAT, and CES surveys tailored for e-commerce businesses |
| Pricing Model | Usage-based, starting with a free tier for up to 250 pageviews; paid plans from $9.99/month for 2,500 pageviews | Tiered pricing: Ecommerce Basic at $49/month, Ecommerce Pro at $299/month, Enterprise with custom pricing |
| Ease of Setup and Use | Intuitive interface with easy integration, especially for Shopify users | User-friendly interface with customization options and straightforward e-commerce integrations |
| Integrations | Integrates with platforms like Shopify, Wix, and WordPress; some integrations may be disabled on certain plans | Integrates with e-commerce platforms including Shopify, WooCommerce, and BigCommerce; additional integrations with tools like Zapier and Segment |
| Customer Support | 24/7 support via email and live chat; comprehensive knowledge base | Support through email, live chat, and Zoom calls; dedicated account managers for higher-tier plans |
| Best-Fit Customer Profile | Small to medium-sized SaaS companies, especially those using Shopify, seeking customizable survey and form solutions | E-commerce businesses, particularly those with higher survey volume needs, seeking specialized customer experience survey tools |
Which to Choose
Choose POWR if:
You are a small to medium-sized SaaS company, especially using Shopify.
You need customizable surveys, popups, and lead capture forms.
You prefer a usage-based pricing model with a free tier.
Choose Retently if:
You are an e-commerce business with higher survey volume needs.
You require specialized customer experience surveys like NPS, CSAT, and CES.
You need advanced reporting and AI-powered feedback analysis.
Worth a Look: Zigpoll
If you're evaluating options for zero-party data platforms, Zigpoll is also worth a look.
