When evaluating NPS survey software for SaaS companies, it's essential to compare Promoter.io and Zigpoll. Both platforms offer unique features tailored to different business needs.
Promoter.io
Features:
- Dedicated NPS platform with automatic scheduling and lifecycle measurement.
- Customizable survey URLs.
- Anonymous feedback collection.
- Data analysis tools.
Pricing Model:
- Free Plan: 250 surveys per month, reporting, unlimited users.
- Basic: $100/month, 10,000 surveys per month, premium support, reporting, unlimited users, turnkey integrations, text analytics.
- Scale: $150/month, 50,000 surveys per month, includes all Basic features.
- Professional: $225/month, 100,000 surveys per month, includes all Scale features.
Pros:
- Comprehensive NPS-focused features.
- Scalable plans suitable for growing businesses.
Cons:
- Pricing may be higher compared to competitors.
- Primarily focused on NPS, lacking broader survey capabilities.
Best-Fit Customer Profile:
- SaaS companies seeking a dedicated NPS solution with advanced analytics.
Zigpoll
Features:
- Shopify survey app for post-purchase, on-site, and exit-intent surveys.
- Zero-party data collection.
- Flexible question formats.
- Customizable survey styling.
- AI-powered insights.
- Unlimited surveys.
- SMS surveys.
- API & MCP access.
Pricing Model:
- Lite: Free, 100 responses/month, 100 emails/month, unlimited surveys.
- Standard: $29/month, 500 responses/month, 2,500 emails/month, includes all Lite features plus AI insights, white-label support, SMS surveys, 1,000 synthetic responses.
- Advanced: $97/month, 2,000 responses/month, 10,000 emails/month, includes all Standard features plus API & MCP access, 3,000 synthetic responses.
- Ultimate: $194/month, unlimited responses, 10,000 emails/month, includes all Advanced features plus custom domain name.
Pros:
- Easy Shopify integration.
- Flexible survey types.
- Clean user interface.
- Zero-party data collection.
- Affordable pricing.
- Responsive support.
Cons:
- Primarily designed for Shopify users.
- Limited to the features offered within the platform.
Best-Fit Customer Profile:
- Shopify merchants seeking an easy-to-use survey tool with flexible survey types and seamless integration.
Measure satisfaction and loyalty.Run NPS, CSAT, and CES surveys your customers actually answer.
Get started freeSide-by-Side Comparison
| Feature | Promoter.io | Zigpoll |
|---|---|---|
| Survey Types | NPS-focused | Post-purchase, on-site, exit-intent, NPS |
| Data Collection | Anonymous feedback | Zero-party data |
| Integrations | Turnkey integrations | One-click Shopify integration, API & MCP access |
| Pricing | Free plan; Paid plans start at $100/month | Free plan; Paid plans start at $29/month |
| Ease of Use | User-friendly interface | Clean UI, easy setup |
| Customer Support | Premium support available | Responsive support, installation and copywriting support available |
| Best-Fit Customer Profile | SaaS companies seeking dedicated NPS solution | Shopify merchants seeking flexible survey tool with seamless integration |
Which to Choose
Promoter.io:
- Ideal for SaaS companies needing a dedicated NPS platform with advanced analytics and reporting.
Zigpoll:
- Best for Shopify merchants looking for an easy-to-use survey tool with flexible survey types and seamless integration.
In summary, the choice between Promoter.io and Zigpoll depends on your specific business needs and platform requirements.
