When evaluating post-purchase survey tools for SaaS companies, it's essential to compare Qualaroo and Delighted based on core features, pricing, ease of use, integrations, customer support, and ideal customer profiles.
Qualaroo vs Delighted for SaaS Companies
Qualaroo offers on-site micro-surveys with AI-powered sentiment analysis, while Delighted specializes in simple NPS, CSAT, and CES surveys delivered via email and SMS.
Core Features and Functionality
| Feature | Qualaroo | Delighted |
|---|---|---|
| Survey Type | On-site micro-surveys (nudges/pop-ups) | NPS, CSAT, CES via email & SMS |
| Customization Options | Extensive targeting & branching logic | Basic survey templates, limited customization |
| Analytics | AI-powered sentiment analysis & reporting | Simple score tracking and trend reports |
| Survey Delivery | On-site, triggered by behavior/events | Email and SMS campaigns |
| Response Channels | On-site only | Email, SMS |
| Multi-language Support | Yes | Yes |
Pricing and Value
| Plan | Qualaroo Pricing | Delighted Pricing |
|---|---|---|
| Free | Up to 50 responses/month; all premium features | Free plan: 50 responses/month; 1 user; email/web/link/SDK platforms |
| Essentials | $69/month; unlimited nudges; 1 domain; 1 user admin; basic question types | Pro plan: $224/month; 2,000 responses/month; 1 user; email/web/link/SDK platforms |
| Premium | $149/month; unlimited nudges; 2 domains; 3 user admins; advanced question types | Enterprise plan: Custom pricing; 5,000+ responses/month; 1 user; email/web/link/SDK platforms |
| Business | Starting at $299/month; unlimited nudges; unlimited domains; unlimited user admins; advanced question types | Custom plans beyond 5,000 responses/month; 1 user; email/web/link/SDK platforms |
Ease of Setup and Use
Qualaroo: Requires adding JavaScript snippets to your site; designed for marketers and UX researchers comfortable with targeting logic and A/B testing.
Delighted: Offers a straightforward setup; connect your Shopify store, sync customer lists, and send surveys via email or SMS within minutes.
Integrations
Qualaroo: Integrates with 50+ tools, including HubSpot, Salesforce, Google Analytics, Segment, Power BI, and Intercom.
Delighted: Integrates with platforms like Zapier, HubSpot, and Intercom.
Customer Support and Documentation
Qualaroo: Provides live chat, email, and phone support on higher plans, along with extensive documentation and webinars.
Delighted: Offers email support and an online help center with straightforward guides.
Best-Fit Customer Profile
Qualaroo: Ideal for SaaS companies seeking in-session feedback with advanced targeting and AI-driven insights.
Delighted: Suitable for SaaS companies aiming to measure customer satisfaction through simple, scalable surveys via email and SMS.
Which to Choose
Choose Qualaroo if you need on-site, behavior-triggered surveys with advanced targeting and AI-powered sentiment analysis.
Choose Delighted if you prefer straightforward, scalable surveys delivered via email and SMS to measure customer satisfaction.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys.
