When evaluating post-purchase survey tools, Qualaroo, Gojiberry, and Survicate are frequently compared. Each offers unique features tailored to different business needs.
Qualaroo
Core Features and Functionality
Qualaroo specializes in on-site micro-surveys, known as Nudges™, designed to capture real-time user insights. These surveys can be deployed across websites and mobile sites, targeting users based on various behaviors and attributes. The platform includes AI-powered sentiment analysis by IBM Watson, enabling automated interpretation of feedback. Additionally, Qualaroo offers unlimited domains and administrators, facilitating extensive deployment and team collaboration. (qualaroo.com)
Pricing Model
Qualaroo provides a free plan that includes up to 50 responses, 500 email sends, and 10,000 pageviews. Paid plans start at $19.99 per month for the Essentials plan, which offers 1,000 email sends and unlimited responses. The Business plan is priced at $49.99 per month, including 5,000 email sends and 100,000 pageviews. Enterprise solutions are available with custom pricing. (qualaroo.com)
Ease of Setup and Use
Qualaroo's setup involves adding a JavaScript snippet to the website's code. While the process is straightforward, it's recommended to place the script just below the <body> tag to ensure optimal performance. (help.qualaroo.com)
Integrations
Qualaroo integrates with platforms such as Segment, Slack, Tableau, HubSpot, Adobe Analytics, Zapier, Salesforce, Intercom, FullStory, and SessionCam, allowing for seamless data flow across various tools. (qualaroo.com)
Customer Support and Documentation
Qualaroo offers comprehensive support, including phone, chat, and email assistance. Their documentation covers setup, features, and best practices, aiding users in maximizing the platform's capabilities. (qualaroo.com)
Best-Fit Customer Profile
Qualaroo is well-suited for businesses seeking to gather real-time user feedback through on-site surveys, particularly those with diverse teams and multiple domains. Its AI-driven sentiment analysis is beneficial for organizations aiming to efficiently interpret large volumes of feedback.
Gojiberry
Core Features and Functionality
Gojiberry is a Shopify app focused on post-purchase attribution and customer polls. It enables merchants to collect feedback from customers after purchase, providing insights into customer satisfaction and product performance. The app is designed to integrate seamlessly with Shopify stores, facilitating easy deployment and data collection.
Pricing Model
Specific pricing details for Gojiberry are not publicly available. Prospective users are encouraged to contact Gojiberry directly for current pricing information.
Ease of Setup and Use
Gojiberry offers a user-friendly interface tailored for Shopify users, allowing for quick installation and straightforward survey creation. Its integration with Shopify ensures that merchants can easily collect post-purchase feedback without extensive technical knowledge.
Integrations
Gojiberry is specifically designed for Shopify, ensuring tight integration with the platform. This focus allows for streamlined data collection and analysis within the Shopify ecosystem.
Customer Support and Documentation
Gojiberry provides support through its Shopify app listing, offering assistance with setup and usage. Documentation is available to guide users through the survey creation process and data interpretation.
Best-Fit Customer Profile
Gojiberry is ideal for Shopify merchants looking to gather post-purchase feedback directly from customers. Its seamless integration with Shopify makes it a convenient choice for those seeking to enhance customer insights without additional complexity.
Survicate
Core Features and Functionality
Survicate is a multi-channel survey platform that offers website and in-product surveys. It provides tools for creating and distributing surveys across various channels, including websites, mobile apps, and email. The platform supports advanced survey logic, multilingual surveys, and custom branding, allowing for tailored survey experiences. Survicate also offers a Research Hub and Research Assistant to assist in analyzing and interpreting survey data.
Pricing Model
Survicate offers several pricing tiers:
Growth: Starting at $114 per month, billed annually, includes 250 survey responses per month and 1,000 data points.
Pro: Starting at $349 per month, billed monthly or annually, offers a custom yearly pool of responses and data points.
Enterprise: Starting at $569 per month, billed monthly or annually, provides a custom number of responses and data points.
Each plan includes unlimited multichannel surveys and access to the Research Hub and Research Assistant.
Ease of Setup and Use
Survicate provides a 10-day free trial with access to all features, allowing users to explore the platform's capabilities before committing. The setup process is designed to be intuitive, with resources available to assist users in creating and deploying surveys.
Integrations
Survicate integrates with over 25 platforms, including OneSignal, Jira, Customer.io, Slack, Linear, Front, Zapier, HubSpot, LiveChat, ActiveCampaign, Appstore, Intercom, Segment, Google, Netbox, Drip, Google Sheets, Klaviyo, Mailchimp, Google Play, Google Analytics, Microsoft Teams, Zendesk, and Productboard.
Customer Support and Documentation
Survicate offers dedicated customer support, including a dedicated Customer Success Manager (CSM) and 1:1 human training. Documentation is available to guide users through survey creation, deployment
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
