Table of Contents
When evaluating Qualaroo vs KnoCommerce for ecommerce, it's essential to consider their features, pricing, ease of use, integrations, customer support, and ideal customer profiles.
Qualaroo
Features:
- On-site micro-surveys (Nudges™)
- AI-powered sentiment analysis by IBM Watson
- Unlimited surveys and forms
- Advanced targeting options
- Mobile-friendly surveys
- Exit surveys
Pricing:
- Free Plan: Up to 50 responses, 500 email sends, and 10,000 pageviews per month
- Essentials Plan: $19.99/month; includes 1,000 email sends and unlimited responses
- Business Plan: $49.99/month; includes 5,000 email sends and 100,000 pageviews
- Enterprise Plan: Starting at $149.99/month; custom email sends and pageviews
Ease of Use:
- User-friendly interface
- Quick survey deployment
- Comprehensive analytics dashboard
Integrations:
- Shopify
- HubSpot
- Salesforce
- Slack
- Zapier
- Segment
- Tableau
- Adobe Analytics
- Intercom
- FullStory
- SessionCam
Customer Support and Documentation:
- 24/7 support via email, chat, and phone
- Extensive knowledge base
- Webinars and tutorials
Best-Fit Customer Profile:
- Ecommerce businesses seeking real-time customer insights
- Companies aiming to improve user experience and conversion rates
- Teams needing advanced targeting and analytics capabilities
KnoCommerce
Features:
- Post-purchase attribution surveys
- Multi-question survey flows
- Zero-party data collection
- Order attribution reports
- Benchmarking
- Survey links for email, SMS, and community
- Custom audiences
- Automated insights (beta)
Pricing:
- Starter Plan: $19/month; includes 1 live survey with 3 questions
- Analyst Plan: $119/month; includes 2 live surveys with unlimited questions
- Pro Plan: $299/month; includes 4 live surveys with unlimited questions
- Enterprise Plan: $499+/month; includes unlimited surveys and questions
Ease of Use:
- Quick setup with Shopify integration
- Intuitive survey creation
- Clear reporting and analytics
Integrations:
- Shopify
- Klaviyo
- TripleWhale
- Slack
- Zapier
- Google Sheets
- Klaviyo
- Google Analytics
Customer Support and Documentation:
- Email and chat support (M-F, 9am – 5pm MST)
- Free onboarding call
- Help center with guides and FAQs
Best-Fit Customer Profile:
- Ecommerce brands using Shopify
- Companies focusing on post-purchase customer feedback
- Teams aiming to improve customer retention and lifetime value
Connect Zigpoll to your stack.Sync survey responses to the tools you already use — no code required.
See integrationsSide-by-Side Comparison
| Feature | Qualaroo | KnoCommerce |
|---|---|---|
| Survey Type | On-site micro-surveys (Nudges™) | Post-purchase attribution surveys |
| Zero-Party Data Collection | Yes | Yes |
| Integrations | Shopify, HubSpot, Salesforce, Slack, Zapier, Segment, Tableau, Adobe Analytics, Intercom, FullStory, SessionCam | Shopify, Klaviyo, TripleWhale, Slack, Zapier, Google Sheets, Klaviyo, Google Analytics |
| Pricing | Free Plan: $0; Essentials: $19.99/month; Business: $49.99/month; Enterprise: Starting at $149.99/month | Starter: $19/month; Analyst: $119/month; Pro: $299/month; Enterprise: $499+/month |
| Ease of Use | User-friendly interface; quick survey deployment; comprehensive analytics dashboard | Quick setup with Shopify integration; intuitive survey creation; clear reporting and analytics |
| Customer Support | 24/7 support via email, chat, and phone; extensive knowledge base; webinars and tutorials | Email and chat support (M-F, 9am – 5pm MST); free onboarding call; help center with guides and FAQs |
Which to Choose
Choose Qualaroo if:
- You need on-site micro-surveys to capture real-time user insights.
- You require advanced targeting and AI-powered sentiment analysis.
- You have a diverse set of integrations beyond Shopify.
Choose KnoCommerce if:
- You focus on post-purchase customer feedback to understand attribution.�
Worth a Look: Zigpoll
If you're evaluating options for zero-party data platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
