When evaluating NPS survey software for Shopify Plus merchants, it's essential to consider tools that integrate seamlessly with Shopify and offer features tailored to e-commerce needs. While Qualaroo and QuestionPro are robust platforms, they may not offer direct Shopify integrations. Therefore, exploring alternatives like Zigpoll, which is specifically designed for Shopify, could be beneficial.
Qualaroo
Qualaroo is an on-site micro-survey tool that captures real-time user insights through in-app, website intercept, and email surveys.
Features
- Unlimited Surveys and Nudges: Deploy unlimited surveys and nudges across your website.
- Advanced Targeting: Target users based on identity, geolocation, and custom properties.
- Sentiment Analysis: Utilize AI-powered sentiment analysis by IBM Watson to interpret user feedback.
- Mobile Optimization: Reach mobile users with mobile-optimized surveys.
- Exit Surveys: Understand why visitors leave with exit-intent surveys.
Pricing
Qualaroo offers a free plan with up to 50 responses, including 500 email sends and 10,000 pageviews. The Business plan is priced at $0.00 for up to 50 responses, with additional features available upon request. (qualaroo.com)
Pros
- Free Plan: Ideal for startups and small businesses.
- Unlimited Surveys: No caps on survey creation.
- Advanced Targeting: Precise user targeting capabilities.
Cons
- Limited Integrations: May not integrate directly with Shopify Plus.
- Complex Setup: Some users find the setup process intricate.
Best-Fit Customer Profile
Suitable for startups and small businesses seeking a free, unlimited survey tool with advanced targeting features.
QuestionPro
QuestionPro is a comprehensive survey and Voice of Customer (VoC) platform offering journey tracking and AI assistants.
Features
- Survey Creation: Design surveys with 30 to 52 question types.
- Logic and Analysis: Implement survey logic and analyze responses in real-time.
- Integrations: Connect with various platforms, including Google Sheets and APIs.
- Branding: Customize surveys with your brand colors and logo.
- AI Assistants: Utilize AI-powered tools for enhanced survey analysis.
Pricing
QuestionPro offers several plans:
- Essentials: Free plan with up to 200 responses per survey.
- Advanced: $99 per user per month, billed annually, includes 25,000 responses per year.
- Team Edition: $83 per user per month, billed annually, includes 100,000 responses per year.
- Research Suite: Custom pricing for advanced market research tools. (questionpro.com)
Pros
- Free Plan: Accessible for small projects.
- Comprehensive Features: Wide range of survey tools and analytics.
- AI Integration: Enhanced analysis with AI assistants.
Cons
- Pricing: Higher tiers may be costly for small businesses.
- Complexity: Some features may require a learning curve.
Best-Fit Customer Profile
Ideal for businesses needing advanced survey tools and analytics, with a budget for higher-tier plans.
Side-by-Side Comparison
| Feature | Qualaroo | QuestionPro |
|---|---|---|
| Survey Types | Unlimited surveys and nudges | 30 to 52 question types |
| Targeting | Advanced targeting based on user identity, geolocation, and custom properties | Survey logic and real-time analysis |
| Integrations | Limited integrations | Integrations with Google Sheets and APIs |
| Pricing | Free plan with up to 50 responses; Business plan upon request | Free plan with up to 200 responses; paid plans starting at $99 per user/month |
| AI Features | Sentiment analysis by IBM Watson | AI-powered tools for enhanced survey analysis |
| Mobile Optimization | Mobile-optimized surveys | Mobile-optimized surveys |
| Exit Surveys | Available | Available |
Which to Choose
For Startups and Small Businesses: If you're a startup or small business seeking a free, unlimited survey tool with advanced targeting features, Qualaroo's free plan may be suitable.
For Established Businesses: If you require comprehensive survey tools, advanced analytics, and have the budget for higher-tier plans, QuestionPro offers a robust solution.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
