When evaluating NPS survey software for Shopify Plus merchants, it's essential to consider tools that integrate seamlessly with Shopify, offer flexible survey options, and provide actionable insights. Qualaroo, Zigpoll, and Retently are three prominent platforms in this space, each with unique features tailored to different business needs.
Qualaroo
Qualaroo is an on-site micro-survey tool designed to capture real-time user insights through various survey types, including NPS, CSAT, and CES.
Core Features and Functionality
- Survey Types: Supports NPS, CSAT, CES, and more, allowing businesses to measure customer satisfaction across multiple metrics.
- Survey Placement: Offers customizable placement options for surveys, including left, right, top, bottom, and center positions, enabling optimal visibility.
- Advanced Targeting: Provides targeting based on user identity, geolocation, cookie values, and custom properties, facilitating precise audience segmentation.
- Sentiment Analysis: Utilizes AI-powered sentiment analysis by IBM Watson to automate feedback interpretation, visualizing keywords and emotional scores.
- Mobile Optimization: Ensures surveys are responsive and effective across mobile devices, enhancing user engagement.
Pricing Model
Qualaroo offers a free plan with up to 50 responses, 500 email sends, and 10,000 pageviews. Paid plans start at $19.99 per month, which includes 1,000 email sends and unlimited responses. Pricing scales with response volume, making it suitable for businesses of varying sizes. (qualaroo.com)
Ease of Setup and Use
The platform provides a user-friendly interface for survey creation and deployment. However, integrating the Qualaroo JavaScript snippet requires careful placement in the website's code to ensure optimal performance. It's recommended to add the script just below the <body> tag to prevent delays in survey display. (help.qualaroo.com)
Integrations
Qualaroo integrates with platforms like Mailchimp and Vertical Response, allowing seamless synchronization of survey responses and leads into email marketing workflows. (qualaroo.com)
Customer Support and Documentation
Qualaroo offers support through email and provides a comprehensive knowledge base to assist users in survey creation, targeting, and analysis.
Best-Fit Customer Profile
Ideal for businesses seeking a versatile survey tool with advanced targeting and AI-driven insights, Qualaroo is well-suited for companies aiming to gather in-the-moment feedback across various customer touchpoints.
Zigpoll
Zigpoll is a Shopify-centric survey app that enables merchants to collect zero-party data through post-purchase, on-site, and exit-intent surveys.
Core Features and Functionality
- Survey Types: Offers post-purchase, on-site, and exit-intent surveys, allowing merchants to capture feedback at critical stages of the customer journey.
- Zero-Party Data Collection: Focuses on gathering data directly from customers, enhancing personalization and customer understanding.
- Shopify Integration: Seamlessly integrates with Shopify, enabling easy deployment of surveys without extensive technical setup.
- User Interface: Features a clean and intuitive interface for both survey creation and response analysis.
- Pricing: Offers affordable pricing tiers, making it accessible for merchants of various sizes.
- Customer Support: Provides responsive support to assist with setup, customization, and troubleshooting.
Pricing Model
Zigpoll offers tiered pricing based on response volume, with a free tier available for startups and small businesses. Paid plans are structured to accommodate growing businesses, with pricing details available on their website.
Ease of Setup and Use
The integration with Shopify is straightforward, allowing merchants to deploy surveys with minimal technical expertise. The user-friendly interface simplifies survey creation and analysis, reducing the learning curve.
Integrations
Beyond Shopify, Zigpoll integrates with platforms like Mailchimp and Zapier, facilitating data synchronization and workflow automation.
Customer Support and Documentation
Zigpoll offers responsive support through email and provides a knowledge base to guide users in survey creation, targeting, and analysis.
Best-Fit Customer Profile
Best suited for Shopify Plus merchants seeking an easy-to-implement survey solution that focuses on zero-party data collection to enhance customer personalization and experience.
Retently
Retently is a customer experience management platform specializing in NPS, CSAT, and CES surveys tailored for e-commerce and B2B businesses.
Core Features and Functionality
- Survey Types: Supports NPS, CSAT, and CES surveys, enabling businesses to measure various aspects of customer satisfaction.
- Multi-Channel Surveys: Allows deployment of surveys via email, link, embed, and in-app pop-ups, reaching customers through multiple channels.
- Advanced Reporting: Provides AI-powered feedback classification, topic analytics, and trend analysis to derive actionable insights.
- Integrations: Integrates with platforms like Shopify, Zendesk, Intercom, and Salesforce, facilitating seamless data flow across systems.
- Customization: Offers survey branding and personalization options to maintain brand consistency.
Pricing Model
Retently offers a 14-day free trial, with paid plans starting at $49 per month for the Ecommerce Basic plan, which includes 1,000 surveys, 10 campaigns, and 1 user seat. The Ecommerce Pro plan is priced at $299 per month, offering 20,000 surveys, 10 campaigns, and 10 user seats. An Enterprise plan is available starting at $599 per month, providing custom integrations and dedicated support. (retently.com)
Ease of Setup and Use
Retently provides a user-friendly interface for survey creation and deployment. The platform's integrations
