When comparing Qualtrics vs Retently for ecommerce feedback tools, it's essential to evaluate their features, pricing, ease of use, integrations, customer support, and ideal customer profiles.
Qualtrics
Features:
- Enterprise experience management platform.
- Ecommerce post-purchase survey capabilities.
Pricing:
- Pricing is customized based on usage, response volume, and organizational needs.
- Entry-level licenses often range from $1,500–$5,000 per user per year.
- Enterprise implementations can exceed $100,000 annually. (myspsshelp.com)
Ease of Use:
- Comprehensive platform with a learning curve.
- Requires training for effective utilization.
Integrations:
- Offers integrations with various platforms, including ecommerce systems.
- Specific integrations depend on the chosen suite and modules.
Customer Support and Documentation:
- Provides extensive support resources.
- Offers training, documentation, and dedicated support channels.
Best-Fit Customer Profile:
- Large enterprises seeking comprehensive experience management solutions.
- Organizations requiring advanced analytics and scalability.
Retently
Features:
- NPS, CSAT, and CES survey platform.
- Ecommerce-focused feedback tools.
Pricing:
- Offers tiered pricing:
- Basic: $25/month for 12,000 surveys/year.
- Pro: $199/month for 2,500 monthly surveys.
- Enterprise: $599/month for 10,000 monthly surveys. (g2.com)
Ease of Use:
- User-friendly interface.
- Quick setup with minimal training required.
Integrations:
- Integrates with major ecommerce platforms, including Shopify.
- Offers API access for custom integrations.
Customer Support and Documentation:
- Provides support via email and knowledge base.
- Offers onboarding assistance and resources.
Best-Fit Customer Profile:
- Small to medium-sized ecommerce businesses.
- Companies seeking straightforward feedback solutions.
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See integrationsSide-by-Side Comparison
| Feature | Qualtrics | Retently |
|---|---|---|
| Core Features | Enterprise experience management with ecommerce post-purchase surveys. | NPS, CSAT, and CES surveys tailored for ecommerce. |
| Pricing Model | Customized based on usage and needs; entry-level licenses from $1,500/year. | Tiered pricing: Basic at $25/month, Pro at $199/month, Enterprise at $599/month. |
| Ease of Use | Comprehensive platform with a learning curve; training required. | User-friendly interface; quick setup with minimal training. |
| Integrations | Integrates with various platforms; specific integrations depend on suite. | Integrates with major ecommerce platforms, including Shopify; offers API access. |
| Customer Support | Extensive support resources; training, documentation, dedicated channels. | Support via email and knowledge base; onboarding assistance. |
| Best-Fit Customer Profile | Large enterprises seeking comprehensive experience management solutions. | Small to medium-sized ecommerce businesses seeking straightforward feedback solutions. |
Which to Choose
Choose Qualtrics if:
- You require a comprehensive experience management platform with advanced analytics.
- Your organization has the resources for a more complex setup and ongoing management.
Choose Retently if:
- You need a straightforward, cost-effective solution for collecting customer feedback.
- Your business is a small to medium-sized ecommerce operation seeking quick implementation.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look.
