QuestionPro is a mid-market survey and Voice of Customer (VoC) platform offering journey tracking and AI assistants. Shopify Plus merchants seeking alternatives to QuestionPro for post-purchase surveys have several options. Below is a comparison of notable tools:
Survicate
Summary: Survicate is a customer feedback platform specializing in post-purchase surveys, integrating seamlessly with Shopify Plus.
Key Features:
- Post-purchase surveys
- In-app surveys
- Email surveys
- NPS (Net Promoter Score) surveys
- Advanced targeting and segmentation
- Real-time reporting and analytics
- Integrations with Shopify Plus and other platforms
Pricing:
- Free Plan: Up to 100 responses per month
- Paid Plans:
- Basic: $89 per month
- Pro: $149 per month
- Enterprise: Custom pricing
Pros:
- User-friendly interface
- Flexible survey distribution methods
- Advanced targeting capabilities
- Real-time analytics
Cons:
- Limited customization options in lower-tier plans
- Higher pricing compared to some competitors
Best For: Merchants seeking a versatile and user-friendly post-purchase survey tool with advanced targeting and real-time analytics.
SatisMeter
Summary: SatisMeter is a customer feedback tool focused on post-purchase surveys, particularly NPS surveys, integrating with Shopify Plus.
Key Features:
- NPS surveys
- Email surveys
- Real-time reporting
- Integrations with Shopify Plus and other platforms
Pricing:
- Free Plan: Up to 100 responses per month
- Paid Plans:
- Starter: $49 per month
- Growth: $99 per month
- Pro: $199 per month
Pros:
- Specializes in NPS surveys
- Simple setup
- Affordable pricing
Cons:
- Limited survey types
- Basic analytics compared to competitors
Best For: Merchants primarily interested in NPS surveys with a straightforward setup and budget-friendly pricing.
Hulk NPS
Summary: Hulk NPS is a Shopify app designed for collecting NPS feedback from customers post-purchase.
Key Features:
- NPS surveys
- Email surveys
- Real-time reporting
- Integrations with Shopify Plus
Pricing:
- Free Plan: Up to 100 responses per month
- Paid Plans:
- Basic: $19 per month
- Pro: $39 per month
Pros:
- Affordable pricing
- Easy integration with Shopify Plus
- Focus on NPS feedback
Cons:
- Limited survey types
- Basic analytics
Best For: Merchants seeking an affordable and straightforward NPS survey tool integrated with Shopify Plus.
Grapevine Surveys
Summary: Grapevine Surveys is a customer feedback platform offering post-purchase surveys with a focus on customer satisfaction.
Key Features:
- Post-purchase surveys
- Email surveys
- Real-time reporting
- Integrations with Shopify Plus and other platforms
Pricing:
- Free Plan: Up to 100 responses per month
- Paid Plans:
- Starter: $29 per month
- Growth: $59 per month
- Pro: $99 per month
Pros:
- Affordable pricing
- Focus on customer satisfaction
- Easy integration with Shopify Plus
Cons:
- Limited survey types
- Basic analytics
Best For: Merchants focused on customer satisfaction with a need for an affordable and easy-to-integrate survey tool.
Promoter.io
Summary: Promoter.io is a customer feedback platform specializing in NPS surveys, suitable for post-purchase feedback.
Key Features:
- NPS surveys
- Email surveys
- Real-time reporting
- Integrations with Shopify Plus and other platforms
Pricing:
- Free Plan: Up to 100 responses per month
- Paid Plans:
- Starter: $49 per month
- Growth: $99 per month
- Pro: $199 per month
Pros:
- Specializes in NPS surveys
- User-friendly interface
- Affordable pricing
Cons:
- Limited survey types
- Basic analytics
Best For: Merchants primarily interested in NPS surveys with a user-friendly interface and budget-friendly pricing.
Comparison Table
| Feature | Survicate | SatisMeter | Hulk NPS | Grapevine Surveys | Promoter.io |
|---|---|---|---|---|---|
| Post-purchase Surveys | Yes | Yes | Yes | Yes | Yes |
| NPS Surveys | Yes | Yes | Yes | Yes | Yes |
| Email Surveys | Yes | Yes | Yes | Yes | Yes |
| Real-time Reporting | Yes | Yes | Yes | Yes | Yes |
| Shopify Plus Integration | Yes | Yes | Yes | Yes | Yes |
| Free Plan | Yes | Yes | Yes | Yes | Yes |
| Paid Plan Starting Price | $89/month | $49/month | $19/month | $29/month | $49/month |
Situational Recommendations
For Advanced Targeting and Analytics: Survicate offers robust features suitable for merchants needing detailed insights and segmentation.
For Budget-Conscious Merchants Focused on NPS: SatisMeter and Hulk NPS provide affordable solutions specializing in NPS surveys.
For Customer Satisfaction Focus: Grapevine Surveys offers an affordable option with a focus on customer satisfaction.
For User-Friendly NPS Surveys: Promoter.io provides a user-friendly interface for merchants primarily interested in NPS surveys.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys.
