When evaluating NPS survey software for online stores, it's essential to compare QuestionPro and Hulk NPS Post Purchase Survey. Both tools offer unique features tailored to different business needs.
QuestionPro
QuestionPro is a mid-market survey and Voice of Customer (VoC) platform that provides comprehensive survey solutions with journey tracking and AI assistants.
Features
- Survey Creation: Offers a wide range of question types and advanced logic.
- Data Analysis: Provides real-time analytics and reporting tools.
- Integrations: Supports various integrations, including Google Sheets.
- AI Assistants: Utilizes AI to enhance survey design and data interpretation.
Pricing Model
- Essentials Plan: Free for up to 200 responses per survey.
- Advanced Plan: $99 per user per month, billed annually, includes 25,000 responses per year.
- Team Edition: $83 per user per month, billed annually, includes 25,000 responses per year.
- Research Suite: Custom pricing for larger teams and advanced features.
Note: Pricing details are based on information from QuestionPro's official pricing page. (questionpro.com)
Pros
- Comprehensive survey tools suitable for various industries.
- Advanced analytics and reporting capabilities.
- Scalable plans to accommodate growing businesses.
Cons
- Pricing may be higher than some competitors.
- May require a learning curve for new users.
Best-Fit Customer Profile
Ideal for mid-market businesses seeking a versatile survey platform with advanced features and scalability.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to capture Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages.
Features
- Survey Creation: Customizable surveys with drag-and-drop editor.
- Data Management: Email responses, data export, and analytics dashboard.
- Integrations: Seamless integration with Shopify.
- Customization: Supports custom CSS and JavaScript for advanced styling.
Pricing Model
- Development Plan: Free for all partner development stores.
- Pro Plan: $25 per month or $250 per year (17% savings).
Note: Pricing details are based on information from HulkApps' official website. (hulkapps.com)
Pros
- Easy installation and setup within Shopify.
- High response rates due to post-purchase placement.
- Affordable pricing for small to medium-sized businesses.
Cons
- Limited to Shopify users.
- Basic analytics compared to more comprehensive platforms.
Best-Fit Customer Profile
Ideal for Shopify store owners seeking a straightforward, cost-effective solution for post-purchase NPS surveys.
Side-by-Side Comparison
| Feature | QuestionPro | Hulk NPS Post Purchase Survey |
|---|---|---|
| Survey Creation | Wide range of question types and advanced logic | Customizable surveys with drag-and-drop editor |
| Data Analysis | Real-time analytics and reporting tools | Email responses, data export, and analytics dashboard |
| Integrations | Supports various integrations, including Google Sheets | Seamless integration with Shopify |
| Customization | AI assistants for survey design and data interpretation | Supports custom CSS and JavaScript for advanced styling |
| Pricing | Free plan for up to 200 responses; paid plans starting at $99 per user/month | Free for development stores; Pro Plan at $25 per month or $250/year |
Which to Choose
For Mid-Market Businesses: If you require a versatile survey platform with advanced features and scalability, QuestionPro is a suitable choice.
For Shopify Store Owners: If you're looking for an easy-to-implement, cost-effective solution for post-purchase NPS surveys, Hulk NPS Post Purchase Survey is more appropriate.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
