Table of Contents
QuestionPro vs Hulk NPS Post Purchase Survey vs Delighted are three popular Shopify survey apps used to collect customer feedback post-purchase. Each tool offers unique features tailored to different ecommerce needs, making them common contenders when selecting a survey app for Shopify stores. This comparison covers their core features, pricing, ease of use, integrations, customer support, and best-fit customer profiles.
QuestionPro vs Hulk NPS Post Purchase Survey vs Delighted: Side-by-Side Features Comparison
| Criterion | QuestionPro | Hulk NPS Post Purchase Survey | Delighted |
|---|---|---|---|
| Core Features | Surveys, VoC, journey tracking, AI assistants | NPS surveys, post-purchase surveys on thank-you pages | NPS, CSAT, CES surveys via email and SMS |
| Pricing & Value | Subscription-based; pricing varies by plan, starts around $15/mo for basic | Free plan available; paid plans from $9.99/mo | Starts at $224/year (~$18.7/mo); based on responses |
| Ease of Setup & Use | Moderate complexity, suited for mid-market users | Simple setup, Shopify-focused | Very easy; designed for quick deployment |
| Integrations | Shopify, CRM, marketing tools, analytics platforms | Shopify only | Shopify, email, SMS, other ecommerce platforms |
| Customer Support & Documentation | Comprehensive docs, chat, email, AI assistant | Email support, basic docs | Email support, knowledge base, guided onboarding |
| Best-fit Customer Profile | Mid-market businesses needing advanced analytics and customer journey insights | Small-medium Shopify stores wanting simple NPS and feedback on thank-you pages | Ecommerce brands seeking straightforward NPS/CSAT via email/SMS |
Core Features and Functionality
- QuestionPro provides extensive survey capabilities beyond Shopify, including voice of customer (VoC) tools, journey tracking, and AI-powered assistance for survey creation and analysis. It suits users wanting detailed customer experience insights.
- Hulk NPS Post Purchase Survey focuses on Shopify-specific post-purchase and NPS surveys displayed on thank-you pages. It is more limited in scope but effective for collecting immediate feedback.
- Delighted excels in simplicity, offering quick setup NPS, CSAT, and CES surveys delivered through email and SMS. It supports ecommerce needs with minimal configuration.
Pricing and Value
- QuestionPro pricing depends on features and usage; plans start approximately at $15/month for basic options, scaling up for advanced AI and analytics. It suits mid-market budgets but can be costly for small stores.
- Hulk NPS Post Purchase Survey offers a free tier with basic features. Paid plans begin at $9.99/month, making it affordable for smaller Shopify stores focused on NPS.
- Delighted uses a pricing model based on the number of responses; entry-level plans start around $224 annually (~$18.7/month). While more expensive upfront, it includes email and SMS channels.
Ease of Setup and Use
- QuestionPro requires moderate setup effort, with a learning curve due to its broader feature set. Users comfortable with survey platforms will find it manageable.
- Hulk NPS Post Purchase Survey is simple and Shopify-centric; installation and configuration are easy and fast, ideal for merchants wanting quick feedback on thank-you pages.
- Delighted offers very straightforward setup, focused on delivering surveys via email and SMS quickly, which reduces time-to-feedback significantly.
Integrations
- QuestionPro supports Shopify plus other platforms such as CRMs, marketing automation, and analytics tools, enabling complex data workflows.
- Hulk NPS Post Purchase Survey integrates solely with Shopify, limiting its use but optimizing for that environment.
- Delighted integrates with Shopify and popular email/SMS platforms, providing flexible survey delivery options ideal for ecommerce.
Customer Support and Documentation
- QuestionPro provides extensive documentation, chat support, email assistance, and AI-based help. This is valuable for users needing guidance on more advanced features.
- Hulk NPS Post Purchase Survey offers email support and basic documentation, sufficient for its simpler feature set.
- Delighted provides email support, a knowledge base, and onboarding resources focused on survey best practices.
Best-Fit Customer Profiles
- QuestionPro is best for mid-sized ecommerce businesses that need detailed VoC insights, journey tracking, and AI-driven analytics beyond Shopify’s basic data.
- Hulk NPS Post Purchase Survey suits small to medium Shopify stores wanting easy-to-use NPS and post-purchase surveys on thank-you pages without extra complexity.
- Delighted fits ecommerce brands looking for simple, effective customer satisfaction (NPS, CSAT, CES) surveys delivered through email and SMS with minimal setup.
QuestionPro vs Hulk NPS Post Purchase Survey vs Delighted: Which Shopify Survey App Fits Your Needs?
| Use Case | Recommended Tool | Reason |
|---|---|---|
| Advanced survey capabilities and customer journey tracking | QuestionPro | Complex analytics, AI assistance, multi-channel |
| Simple NPS and post-purchase feedback on Shopify thank-you pages | Hulk NPS Post Purchase Survey | Shopify-focused, easy setup, affordable |
| Quick deployment of NPS, CSAT via email/SMS for ecommerce | Delighted | Email and SMS delivery, straightforward setup |
QuestionPro alternatives?
For users seeking alternatives to QuestionPro with mid-market focus and advanced features, POWR vs QuestionPro Compared (2026) offers detailed insights into similar platforms.
Hulk NPS Post Purchase Survey alternatives?
Merchants looking for alternatives to Hulk NPS that focus on Shopify-specific surveys might consider options discussed in Qualaroo vs SurveyMonkey vs Nicereply: Which Shopify survey app Wins? for comparable simplicity and pricing structures.
Delighted alternatives?
Those exploring alternatives to Delighted can review Fairing vs Delighted vs Retently (2026) for a broader view of ecommerce-focused NPS and CSAT tools with similar delivery methods.
Worth a Look: Zigpoll
Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys. It provides flexible survey options that might complement or serve as an alternative to the apps compared here, depending on your feedback strategy.
