When evaluating survey tools for Shopify ecommerce startups, it's essential to compare QuestionPro and ReConvert. QuestionPro is a mid-market survey and Voice of Customer (VoC) platform offering journey tracking and AI assistants. ReConvert is a Shopify thank-you page builder that includes survey widgets and upsell tools.
QuestionPro
Features
QuestionPro provides a comprehensive suite for survey creation, distribution, and analysis. It offers various question types, logic, integrations, and analytics. The platform supports multiple users and includes branding options. Advanced features like sentiment analysis and A/B testing are available in higher-tier plans.
Pricing Model
QuestionPro operates on a subscription-based model with annual billing. The Essentials plan is free, allowing up to 200 responses per survey. Paid plans start at $99 per user per month, billed annually, and include additional features and higher response limits. Custom pricing is available for enterprise solutions. (questionpro.com)
Ease of Setup and Use
The platform offers an intuitive survey creation wizard and real-time analytics. While the Essentials plan is user-friendly, advanced features may require a learning curve.
Integrations
QuestionPro integrates with various platforms, including CRM systems and email marketing tools. Specific integrations with Shopify are not explicitly mentioned.
Customer Support and Documentation
Support is available 24/7 via chat and email. Comprehensive documentation and resources are provided to assist users.
Best-Fit Customer Profile
QuestionPro is suitable for mid-market businesses seeking a robust survey platform with advanced analytics and customization options.
ReConvert
Features
ReConvert specializes in enhancing Shopify thank-you pages by adding survey widgets and upsell tools. Features include customizable surveys, product recommendations, and order tracking. The platform aims to increase customer engagement and average order value post-purchase.
Pricing Model
ReConvert offers a 14-day free trial. After the trial, pricing is based on the higher of two factors: total orders generated by the store or revenue generated by ReConvert. This usage-based model scales with the store's performance. (help.reconvert.io)
Ease of Setup and Use
Designed specifically for Shopify, ReConvert integrates seamlessly with the platform. The setup process is straightforward, with a user-friendly interface for customization.
Integrations
ReConvert is built exclusively for Shopify, ensuring tight integration with the platform. It also integrates with various payment gateways and analytics tools.
Customer Support and Documentation
ReConvert provides 24/7 live chat support and a comprehensive knowledge base to assist users.
Best-Fit Customer Profile
ReConvert is ideal for Shopify store owners looking to enhance post-purchase customer engagement and increase average order value through targeted surveys and upsell strategies.
Side-by-Side Comparison
| Feature | QuestionPro | ReConvert |
|---|---|---|
| Core Features | Survey creation, distribution, analysis, advanced analytics, multiple users | Shopify thank-you page enhancement, survey widgets, upsell tools, product recommendations |
| Pricing Model | Subscription-based, annual billing, starting at $99/user/month | Usage-based, 14-day free trial, fees based on orders or revenue generated |
| Ease of Setup and Use | Intuitive survey wizard, may require learning curve for advanced features | Seamless Shopify integration, user-friendly setup |
| Integrations | Various platforms, specific Shopify integrations not specified | Exclusively for Shopify, integrates with payment gateways and analytics tools |
| Customer Support | 24/7 chat and email support, comprehensive documentation | 24/7 live chat support, extensive knowledge base |
| Best-Fit Customer Profile | Mid-market businesses seeking robust survey tools with advanced analytics | Shopify store owners aiming to boost post-purchase engagement and average order value |
Which to Choose
When deciding between QuestionPro and ReConvert for your Shopify ecommerce startup, consider the following:
QuestionPro: Opt for QuestionPro if you require a versatile survey platform with advanced analytics and customization options, and if your business operates across multiple channels beyond Shopify.
ReConvert: Choose ReConvert if your focus is on enhancing the Shopify post-purchase experience, aiming to increase customer engagement and average order value through targeted surveys and upsell strategies.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look.
