When evaluating NPS survey software for Shopify Plus merchants, it's essential to compare QuestionPro and ReConvert. QuestionPro is a mid-market survey and Voice of Customer (VoC) platform offering journey tracking and AI assistants. ReConvert is a Shopify thank-you page builder that includes survey widgets and upsell tools.
QuestionPro
Features
QuestionPro provides a comprehensive suite for survey creation, distribution, and analysis. It offers various question types, survey logic, integrations, and analytics tools. The platform supports multiple languages and provides 24/7 chat and email support. Advanced features include journey tracking and AI assistants.
Pricing Model
QuestionPro offers several pricing tiers:
- Essentials: Free for up to 200 responses per survey.
- Advanced: $99 per user per month, billed annually, includes 25,000 responses per year.
- Team Edition: Pricing available upon request, designed for teams with over five users.
- Research Suite: Custom pricing for enterprise-level solutions.
Pricing is subject to change; refer to QuestionPro's pricing page for the most current information.
Pros and Cons
Pros:
- Comprehensive survey tools suitable for various business needs.
- Advanced features like journey tracking and AI assistants.
- Multiple pricing tiers to accommodate different budgets.
Cons:
- Higher-tier plans may be costly for small businesses.
- Some users report a steep learning curve for advanced features.
Best-Fit Customer Profile
QuestionPro is ideal for mid-market to enterprise-level businesses seeking a robust survey platform with advanced features and scalability.
ReConvert
Features
ReConvert specializes in enhancing Shopify thank-you pages by adding survey widgets and upsell tools. It allows merchants to customize post-purchase experiences, gather customer feedback, and increase average order value through targeted upselling.
Pricing Model
ReConvert offers a subscription-based pricing model:
- Monthly Subscription: Pricing varies based on features and usage.
For the most accurate and up-to-date pricing, visit ReConvert's pricing page.
Pros and Cons
Pros:
- Tailored specifically for Shopify merchants.
- Easy integration with Shopify stores.
- Focus on post-purchase customer engagement and upselling.
Cons:
- Limited to Shopify; not suitable for merchants using other platforms.
- May not offer the depth of survey features found in dedicated survey platforms.
Best-Fit Customer Profile
ReConvert is best suited for Shopify Plus merchants looking to enhance post-purchase customer engagement and leverage upselling opportunities directly within the Shopify ecosystem.
Side-by-Side Comparison
| Feature | QuestionPro | ReConvert |
|---|---|---|
| Core Features | Comprehensive survey tools, journey tracking, AI assistants | Shopify thank-you page customization, survey widgets, upsell tools |
| Pricing Model | Tiered pricing: Free, Advanced ($99/user/month), Team Edition, Research Suite | Subscription-based, pricing varies |
| Ease of Setup and Use | User-friendly interface; advanced features may require a learning curve | Seamless integration with Shopify; intuitive setup |
| Integrations | Integrates with various platforms; specific Shopify integration details not specified | Native integration with Shopify; limited to Shopify ecosystem |
| Customer Support and Documentation | 24/7 chat and email support; extensive documentation | Support details not specified; likely includes Shopify-specific resources |
| Best-Fit Customer Profile | Mid-market to enterprise businesses needing robust survey capabilities | Shopify Plus merchants seeking post-purchase engagement and upselling |
Which to Choose
For Shopify Plus Merchants Seeking Advanced Survey Capabilities:
If your focus is on gathering detailed customer feedback through comprehensive surveys, QuestionPro offers a robust platform with advanced features like journey tracking and AI assistants. However, the learning curve and cost may be considerations.
For Shopify Plus Merchants Focused on Post-Purchase Engagement and Upselling:
If your goal is to enhance post-purchase customer engagement and leverage upselling opportunities directly within the Shopify ecosystem, ReConvert provides a tailored solution with easy integration and a focus on post-purchase experiences.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
