When evaluating NPS survey software for your Shopify store, two prominent options are ReConvert and Asklayer. Both aim to enhance customer feedback collection but differ in their approaches and features. This comparison will delve into their core functionalities, pricing, ease of use, integrations, customer support, and ideal customer profiles to help you make an informed decision.
Core Features and Functionality
ReConvert is primarily a Shopify thank-you page builder that integrates survey widgets and upsell tools. Its main features include:
- Post-Purchase Surveys: Collect customer feedback immediately after purchase.
- Upsell and Cross-Sell Tools: Suggest additional products to increase average order value.
- Thank-You Page Customization: Personalize the post-purchase experience to enhance customer satisfaction.
Asklayer, on the other hand, is a Shopify app designed for micro-surveys and on-site feedback at multiple touchpoints. Its key features are:
- Multi-Channel Surveys: Deploy surveys via pop-ups, exit-intent, post-purchase, and email.
- Advanced Targeting: Utilize page, user, and cart targeting to display surveys to specific customer segments.
- Conditional Logic: Implement skip logic and question randomization for dynamic survey flows.
- Real-Time Analytics: Access in-app charts and export raw data for analysis.
- Integrations: Connect with tools like Mailchimp, Klaviyo, and webhooks for seamless data flow.
Pricing and Value
ReConvert offers a free plan with basic features and a paid plan at $49 per month, which includes advanced functionalities and higher response limits. (g2.com)
Asklayer provides a free plan with 25 responses per month and several paid tiers:
- Basic Plan: $21 per month for 2,400 responses per year.
- Standard Plan: $44 per month for 12,000 responses per year.
- Pro Plan: $111 per month for 36,000 responses per year.
Each plan includes various features, with higher tiers offering additional functionalities like branding removal, advanced integrations, and AI summaries. (asklayer.io)
Ease of Setup and Use
ReConvert is tailored for Shopify users, offering a user-friendly interface for customizing thank-you pages and integrating surveys. Its drag-and-drop editor simplifies the setup process, making it accessible even for those with limited technical expertise.
Asklayer also boasts an intuitive design, allowing users to create surveys without coding skills. Its point-and-click interface facilitates quick deployment, and the platform is optimized for performance to ensure minimal impact on site speed. (asklayer.io)
Integrations
ReConvert seamlessly integrates with Shopify, ensuring a cohesive experience within the Shopify ecosystem. However, it may have limited compatibility with other platforms.
Asklayer offers broader integration capabilities, connecting with various platforms and tools through webhooks. This flexibility allows for a more customized setup, especially for businesses using multiple platforms. (asklayer.io)
Customer Support and Documentation
ReConvert provides support through email and a comprehensive knowledge base. Users have reported responsive assistance, though some have noted that more in-depth tutorials could be beneficial.
Asklayer offers live chat support during business hours, an extensive knowledge base, and email support. The live chat feature is particularly useful for immediate assistance, and the knowledge base provides detailed guides and FAQs. (asklayer.io)
Ideal Customer Profile
ReConvert is best suited for Shopify merchants seeking to enhance their post-purchase experience with integrated surveys and upsell opportunities. Its focus on thank-you page customization makes it ideal for businesses looking to increase customer engagement and average order value.
Asklayer caters to a broader range of e-commerce businesses, including those on Shopify and other platforms. Its multi-channel survey capabilities and advanced targeting features make it suitable for companies aiming to gather customer feedback at various touchpoints and analyze it in real-time.
Comparison Table
| Feature | ReConvert | Asklayer |
|---|---|---|
| Survey Types | Post-purchase surveys | Pop-ups, exit-intent, post-purchase, email surveys, NPS, CSAT, polls |
| Targeting Options | Limited to post-purchase page | Page, user, and cart targeting |
| Conditional Logic | Basic | Advanced skip logic and question randomization |
| Integrations | Shopify | Mailchimp, Klaviyo, webhooks, and more |
| Pricing | Free plan; Paid plan at $49/month | Free plan; Paid plans at $21, $44, and $111/month |
| Customer Support | Email support; Knowledge base | Live chat support; Knowledge base; Email support |
| Ideal For | Shopify merchants focusing on post-purchase experience and upselling | E-commerce businesses seeking multi-channel feedback collection and real-time analytics |
Which to Choose?
Your choice between ReConvert and Asklayer should align with your business objectives and technical requirements:
Choose ReConvert if you are a Shopify merchant aiming to enhance the post-purchase experience with integrated surveys and upsell tools. Its focus on thank-you page customization is ideal for increasing customer engagement and average order value.
Choose Asklayer if you require a versatile survey tool capable of collecting feedback across multiple touchpoints, including pop-ups, exit-intent, post-purchase, and email surveys. Its advanced targeting and conditional logic features are beneficial for businesses seeking in-depth customer insights and real-time analytics.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing a comprehensive solution for gathering customer feedback across various stages of the shopping journey.
