When evaluating survey applications for subscription commerce on Shopify, it's essential to understand the distinct functionalities of ReConvert and Asklayer. ReConvert focuses on enhancing the post-purchase experience by customizing thank-you pages with upsell opportunities and survey widgets. Asklayer, on the other hand, specializes in gathering customer feedback through micro-surveys and on-site feedback mechanisms at various touchpoints.
ReConvert
Features
ReConvert enables merchants to personalize their Shopify thank-you pages by integrating upsell offers, cross-sells, pop-ups, custom videos, and surveys. This approach aims to increase average order value (AOV) and foster customer retention. The platform offers a drag-and-drop funnel builder, A/B testing capabilities, segmentation and triggers, and full reporting and analytics. Additionally, ReConvert provides post-purchase upsells, a thank-you page editor, and 24/7 live chat support. (reconvert.io)
Pricing Model
ReConvert employs a flexible pricing model based on the higher of two factors: the total number of orders in the last 30 days or 0.75% of the revenue generated by the app. This structure allows costs to scale with business growth. Merchants can start with a 14-day free trial to assess the app's impact on their store. (help.reconvert.io)
Ease of Setup and Use
ReConvert is designed for ease of use, featuring a user-friendly interface that allows merchants to set up and customize their thank-you pages without requiring technical expertise. The drag-and-drop builder simplifies the process of adding upsell offers and surveys.
Integrations
ReConvert integrates seamlessly with Shopify, enhancing the post-purchase experience. It also offers integrations with platforms like Wix, providing flexibility for merchants using different e-commerce solutions. (reconvert.io)
Customer Support and Documentation
ReConvert offers 24/7 live chat support, ensuring merchants can receive assistance at any time. The platform also provides comprehensive documentation to guide users through setup and optimization processes.
Best-Fit Customer Profile
ReConvert is ideal for Shopify merchants seeking to enhance their post-purchase experience by offering personalized upsell opportunities and gathering customer feedback through surveys. It's particularly beneficial for businesses aiming to increase AOV and improve customer retention.
Asklayer
Features
Asklayer specializes in collecting customer feedback through micro-surveys and on-site feedback mechanisms at various touchpoints, including post-purchase, links, emails, and pop-ups. The platform offers unlimited surveys, multiple question types, branching logic, randomization, advanced page and user targeting, and detailed reporting and charting. Asklayer also provides integrations with over 5,000 applications via webhooks, IP and location tracking, NPS and CSAT score calculations, and AI-powered summaries. (asklayer.io)
Pricing Model
Asklayer offers a tiered pricing structure based on monthly responses:
- Free Plan: 25 responses per month, suitable for small businesses or development sites.
- Basic Plan: $29 per month for 200 responses, ideal for small sites, blogs, and stores just starting out.
- Standard Plan: $59 per month for 1,000 responses, designed for established stores and sites.
- Pro Plan: $149 per month for 3,000 responses, catering to growth-focused professionals.
Additional responses are available at a cost of $0.1 per response. A 7-day free trial is available for all plans. (asklayer.io)
Ease of Setup and Use
Asklayer provides a user-friendly interface that allows merchants to create and deploy surveys without technical expertise. The platform's advanced targeting and customization options enable precise feedback collection tailored to specific customer segments.
Integrations
Asklayer integrates with over 5,000 applications via webhooks, including platforms like Shopify, Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, and Mailchimp. This extensive integration capability ensures that merchants can incorporate Asklayer seamlessly into their existing workflows. (asklayer.io)
Customer Support and Documentation
Asklayer offers comprehensive customer support, including onboarding assistance, setup help, and direct-to-developer support for higher-tier plans. The platform also provides detailed documentation and a dedicated account manager for Pro Plan subscribers. (asklayer.io)
Best-Fit Customer Profile
Asklayer is well-suited for Shopify merchants aiming to gather actionable customer feedback through micro-surveys and on-site feedback mechanisms. It's particularly beneficial for businesses seeking to understand customer preferences, measure satisfaction, and inform product or service improvements.
Side-by-Side Comparison
| Feature | ReConvert | Asklayer |
|---|---|---|
| Core Functionality | Post-purchase upselling and thank-you page customization | Micro-surveys and on-site feedback collection at various touchpoints |
| Pricing Model | Based on store orders or revenue generated by the app, with a 14-day free trial | Tiered pricing based on monthly responses, with a 7-day free trial |
| Ease of Setup and Use | User-friendly interface with drag-and-drop builder | Intuitive setup with advanced targeting and customization options |
| Integrations | Shopify, Wix | Shopify, Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, and more |
| Customer Support and Documentation | 24/7 live chat support, comprehensive documentation | Onboarding assistance, setup help, direct-to-developer support, dedicated account manager |
| Best-Fit Customer Profile | Merchants seeking to enhance post-purchase experience and increase AOV | Merchants aiming to gather actionable customer feedback and measure satisfaction |
Which
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
