When evaluating survey applications for subscription commerce on Shopify, two prominent options are ReConvert and Asklayer. Both tools aim to enhance customer engagement and gather valuable feedback but differ in their approaches, features, and pricing structures. This comparison will delve into their core functionalities, pricing, ease of use, integrations, customer support, and ideal customer profiles to assist you in making an informed decision.
Core Features and Functionality
ReConvert
ReConvert is primarily a Shopify thank-you page builder that integrates survey widgets and upsell tools. Its main features include:
- Post-Purchase Surveys: Collect customer feedback immediately after purchase.
- Upsell and Cross-Sell Tools: Suggest additional products to increase average order value.
- Thank-You Page Customization: Personalize the post-purchase experience to enhance customer satisfaction.
Asklayer
Asklayer is a Shopify app designed for micro-surveys and on-site feedback at multiple touchpoints. Its key features are:
- Multi-Channel Surveys: Deploy surveys via pop-ups, exit-intent, post-purchase, and email.
- Advanced Targeting: Utilize page, user, and cart targeting to display surveys to specific customer segments.
- Conditional Logic: Implement skip logic and question randomization for dynamic survey flows.
- Real-Time Analytics: Access in-app charts and export raw data for analysis.
- Integrations: Connect with tools like Mailchimp, Klaviyo, and webhooks for seamless data flow.
Pricing and Value
ReConvert
ReConvert offers a free plan with basic features and a paid plan at $49 per month, which includes advanced functionalities and higher response limits. (reconvert.io)
Asklayer
Asklayer provides a free plan with 25 responses per month and several paid tiers:
- Basic Plan: $21 per month for 2,400 responses per year.
- Standard Plan: $44 per month for 12,000 responses per year.
- Pro Plan: $111 per month for 36,000 responses per year.
Each plan includes various features, with higher tiers offering additional functionalities like branding removal, advanced integrations, and AI summaries. (asklayer.io)
Ease of Setup and Use
ReConvert
ReConvert's drag-and-drop functionality allows for quick setup and customization of the thank-you page. However, some users have reported that advanced customization may require additional development resources. (staymodern.ai)
Asklayer
Asklayer's Shopify app installation is straightforward, with quick setup for on-site survey widgets. The user interface is designed for e-commerce merchants without technical expertise, favoring ease of use and fast deployment. (zigpoll.com)
Integrations
ReConvert
ReConvert integrates seamlessly with Shopify, enhancing the post-purchase experience. It also offers integrations with various marketing tools, though the specifics are not detailed in the available sources. (reconvert.io)
Asklayer
Asklayer integrates with Shopify and offers additional integrations with tools like Mailchimp, Klaviyo, and webhooks, providing flexibility for data management and marketing automation. (asklayer.io)
Customer Support and Documentation
ReConvert
ReConvert provides support through email and a comprehensive knowledge base. Users have reported responsive assistance, though some have noted that more in-depth tutorials could be beneficial. (zigpoll.com)
Asklayer
Asklayer offers live chat support during business hours, an extensive knowledge base, and email support. The live chat feature is particularly useful for immediate assistance, and the knowledge base provides detailed guides and FAQs. (asklayer.io)
Ideal Customer Profile
ReConvert
ReConvert is best suited for Shopify merchants seeking to enhance their post-purchase experience with integrated surveys and upsell opportunities. Its focus on thank-you page customization makes it ideal for businesses looking to increase customer engagement and average order value. (zigpoll.com)
Asklayer
Asklayer caters to a broader range of e-commerce businesses, including those on Shopify and other platforms. Its multi-channel survey capabilities and advanced targeting features make it suitable for companies aiming to gather customer feedback at various touchpoints and analyze it in real-time. (zigpoll.com)
Comparison Table
| Feature | ReConvert | Asklayer |
|---|---|---|
| Survey Types | Post-purchase surveys | Pop-ups, exit-intent, post-purchase, email surveys, NPS, CSAT, polls |
| Targeting Options | Limited to post-purchase page | Page, user, and cart targeting |
| Conditional Logic | Basic | Advanced skip logic and question randomization |
| Integrations | Shopify, various marketing tools | Shopify, Mailchimp, Klaviyo, webhooks, and more |
| Pricing | Free plan; Paid plan at $49/month | Free plan; Paid plans at $21, $44, and $111/month |
| Customer Support | Email support; Knowledge base | Live chat support; Knowledge base; Email support |
| Ideal For | Shopify merchants focusing on post-purchase experience and upselling | E-commerce businesses seeking multi-channel feedback collection and real-time analytics |
Which to Choose?
Your choice between ReConvert and Asklayer should align with your business objectives and technical requirements:
- Choose ReConvert if you
