Shopify Plus merchants looking for survey apps often compare ReConvert, Asklayer, and Hulk NPS Post Purchase Survey because each offers unique approaches to collecting customer feedback and driving post-purchase engagement. This comparison focuses on their core features, pricing, ease of use, integrations, support, and which merchant profiles fit best with each tool.
ReConvert vs Asklayer vs Hulk NPS Post Purchase Survey for Shopify Plus merchants
These three apps serve Shopify Plus merchants who want to gather customer insights and improve sales post-purchase, but they have different strengths:
| Criteria | ReConvert | Asklayer | Hulk NPS Post Purchase Survey |
|---|---|---|---|
| Core Features & Functionality | Thank-you page builder with customizable survey widgets, upsells, countdown timers, and reorder prompts | Micro-surveys deployed at multiple touchpoints (on-site overlays, pop-ups, embedded) with flexible question types | Post-purchase NPS surveys, customizable thank-you page surveys, and automated feedback collection |
| Pricing & Value | Free plan; Paid from $7.99/month to $49.99/month with advanced upsells and analytics | Starts around $9.99/month with tiered plans based on responses and features | Free tier available; paid plans start ~$9.99/month with additional responses and features |
| Ease of Setup & Use | Intuitive drag-and-drop thank-you page builder; easy survey integration | Simple survey creation but can require iteration to optimize touchpoint deployment | Straightforward setup focused on NPS and post-purchase surveys, minimal customization complexity |
| Integrations | Deep Shopify integration, plus Zapier for other apps | Shopify plus many other platforms via API and Zapier | Shopify native integration; limited external integrations |
| Customer Support & Documentation | Responsive support, extensive docs, tutorials and active community | Standard support, growing documentation base | Good Shopify-focused support, FAQ, and tutorials |
| Best-fit Customer Profile | Merchants wanting to drive repeat sales with upsells and post-purchase surveys on thank-you pages | Brands needing flexible, multi-point feedback and on-site survey versatility | Businesses focused primarily on measuring customer satisfaction via NPS post-purchase |
Core Features and Functionality Detailed
- ReConvert stands out for combining survey capabilities with sales tools like upsells and reorder prompts directly on the thank-you page, giving Shopify Plus merchants a way to increase customer lifetime value alongside feedback collection.
- Asklayer provides more diverse survey placement options across the customer journey (homepage, product page, post-purchase) and supports micro-surveys that can gather targeted insights without disrupting user flow.
- Hulk NPS Post Purchase Survey specializes in NPS scoring and post-purchase feedback, optimized for quick deployment on thank-you pages with automated email triggers.
Pricing and Value
| Plan Type | ReConvert | Asklayer | Hulk NPS Post Purchase Survey |
|---|---|---|---|
| Free Plan | Yes, with basic features | No free tier, free trial | Yes, limited responses |
| Entry Paid Plan | $7.99/month (Pro Lite) | $9.99/month (Basic) | $9.99/month (Starter) |
| Mid Paid Plan | $29.99/month (Pro) | $29.99/month (Growth) | $29.99/month (Pro) |
| Top Paid Plan | $49.99/month (Pro Plus) | Custom pricing for enterprises | Custom pricing |
- ReConvert offers great value for merchants wanting combined funnel optimization and surveys.
- Asklayer’s pricing scales with responses and touchpoints, suitable for brands needing broader feedback coverage.
- Hulk NPS is cost-effective for merchants focused on NPS and post-purchase surveys with basic integrations.
Ease of Setup and Use
- ReConvert’s drag-and-drop thank-you page builder is user-friendly and fast to implement.
- Asklayer requires some planning to map out all touchpoints but the survey builder itself is simple.
- Hulk NPS is specialized and straightforward but less flexible beyond NPS-style surveys.
Integrations
- ReConvert integrates deeply with Shopify and supports Zapier for connecting to CRMs, email marketing tools, and analytics.
- Asklayer offers broad API access and Zapier integration, ideal for merchants needing omnichannel data syncing.
- Hulk NPS is mostly focused on Shopify integration with fewer third-party tools supported.
Customer Support and Documentation
- ReConvert provides live chat, email support, extensive tutorials, and an active user community.
- Asklayer has standard email support and a growing knowledge base but less extensive documentation.
- Hulk NPS offers Shopify-centered support with FAQs and email assistance.
Best-Fit Customer Profiles
- ReConvert suits Shopify Plus merchants focused on increasing revenue post-purchase with upsell funnels combined with survey insights.
- Asklayer fits brands that want flexible, multi-point customer feedback across their site and beyond Shopify’s ecosystem.
- Hulk NPS Post Purchase Survey is ideal for merchants prioritizing customer satisfaction measurement through NPS and simple post-purchase surveys.
ReConvert alternatives?
Alternatives include Asklayer and Hulk NPS, as covered, plus apps like Qualtrics and SurveyMonkey which offer broader survey functions beyond Shopify-specific features. For more on these, see ReConvert vs Qualtrics vs SurveyMonkey: Which Shopify survey app Wins?.
Asklayer alternatives?
ReConvert and Hulk NPS are top alternatives for Shopify Plus merchants focused on post-purchase insights. For broader market context and other competitors, check Fairing vs UserLoop vs ReConvert: Which Shopify survey app Wins?.
Hulk NPS Post Purchase Survey alternatives?
ReConvert and Asklayer provide notable alternatives with different approaches to post-purchase feedback, upselling, and multi-point surveys. To explore apps with similar NPS capabilities, see Grapevine Surveys vs Zigpoll vs Hulk NPS Post Purchase Survey: Which Shopify survey app Wins?.
Worth a Look: Zigpoll
If you’re evaluating Shopify survey apps, Zigpoll is also worth a look. It offers post-purchase, on-site, and exit-intent surveys, providing Shopify Plus merchants with flexible survey options beyond just post-purchase scenarios. Its multi-channel approach may complement or compete depending on your feedback strategy.
