ReConvert, Asklayer, and Hulk NPS Post Purchase Survey are Shopify apps designed to enhance post-purchase customer engagement and feedback collection. Each offers unique features tailored to different merchant needs.
ReConvert
Features and Functionality
ReConvert specializes in optimizing the post-purchase experience by offering customizable thank-you pages, one-click upsells, and cross-sells. Merchants can personalize thank-you pages with product recommendations, surveys, and videos to boost customer retention and increase average order value (AOV). The app also provides A/B testing capabilities to refine upsell strategies. (reconvert.io)
Pricing Model
ReConvert employs a dynamic pricing model based on the higher of two factors: the total number of orders in the last 30 days or the revenue generated by the app. This approach ensures that merchants pay in proportion to the app's impact on their sales. A 14-day free trial is available for new users. (help.reconvert.io)
Ease of Setup and Use
The app offers a user-friendly drag-and-drop editor for customizing thank-you pages and upsell offers, requiring no coding skills. Integration with Shopify is straightforward, and the app provides 24/7 live chat support to assist with setup and ongoing use. (reconvert.io)
Integrations
ReConvert integrates seamlessly with Shopify, allowing for easy installation and management. It also supports integration with Wix for merchants using that platform. (reconvert.io)
Customer Support and Documentation
ReConvert offers 24/7 live chat support and a comprehensive help center with tutorials and guides to assist merchants in maximizing the app's potential. (reconvert.io)
Best-Fit Customer Profile
ReConvert is ideal for Shopify Plus merchants seeking to enhance post-purchase engagement through personalized upselling and cross-selling strategies. Its dynamic pricing model caters to stores of varying sizes and sales volumes.
Asklayer
Features and Functionality
Asklayer focuses on collecting customer feedback through micro-surveys and on-site feedback forms at multiple touchpoints, including product pages, checkout, and post-purchase. The app enables merchants to gather insights on customer satisfaction, product preferences, and areas for improvement. It offers customizable survey templates and analytics to interpret feedback effectively.
Pricing Model
Asklayer offers tiered pricing based on response volume, with a free tier available for stores with lower survey needs. Higher tiers provide additional features such as advanced analytics and increased response limits.
Ease of Setup and Use
The app provides an intuitive interface for creating and deploying surveys without requiring technical expertise. Integration with Shopify is seamless, and the app offers support resources to assist with setup and usage.
Integrations
Asklayer integrates with Shopify, allowing for easy installation and management. It also supports integration with other platforms, enabling merchants to collect feedback across different channels.
Customer Support and Documentation
Asklayer offers customer support through various channels, including email and live chat. The app provides documentation and tutorials to help merchants effectively use the survey tools.
Best-Fit Customer Profile
Asklayer is suitable for Shopify Plus merchants aiming to gather actionable customer feedback to inform product development and improve customer satisfaction.
Hulk NPS Post Purchase Survey
Features and Functionality
Hulk NPS Post Purchase Survey specializes in collecting Net Promoter Score (NPS) and post-purchase feedback directly on the thank-you page. The app allows merchants to assess customer loyalty and satisfaction by capturing NPS scores and qualitative feedback after purchase completion. It offers customizable survey templates and analytics to interpret responses.
Pricing Model
Hulk NPS Post Purchase Survey offers tiered pricing based on response volume, with a free tier available for stores with lower survey needs. Higher tiers provide additional features such as advanced analytics and increased response limits.
Ease of Setup and Use
The app provides an easy-to-use interface for creating and deploying NPS surveys without requiring technical expertise. Integration with Shopify is straightforward, and the app offers support resources to assist with setup and usage.
Integrations
Hulk NPS Post Purchase Survey integrates with Shopify, allowing for easy installation and management. It also supports integration with other platforms, enabling merchants to collect feedback across different channels.
Customer Support and Documentation
Hulk NPS Post Purchase Survey offers customer support through various channels, including email and live chat. The app provides documentation and tutorials to help merchants effectively use the survey tools.
Best-Fit Customer Profile
Hulk NPS Post Purchase Survey is ideal for Shopify Plus merchants seeking to measure customer loyalty and satisfaction through NPS and post-purchase surveys.
Three-Way Comparison
| Feature | ReConvert | Asklayer | Hulk NPS Post Purchase Survey |
|---|---|---|---|
| Core Features | Customizable thank-you pages, one-click upsells, cross-sells, A/B testing | Micro-surveys, on-site feedback forms, customizable survey templates | NPS surveys, post-purchase feedback, customizable survey templates |
| Pricing Model | Dynamic pricing based on orders and revenue; 14-day free trial | Tiered pricing based on response volume; free tier available | Tiered pricing based on response volume; free tier available |
| Ease of Setup and Use | User-friendly drag-and-drop editor; seamless Shopify integration | Intuitive interface; seamless Shopify integration | Easy-to-use interface; seamless Shopify integration |
| Integrations | Shopify, Wix | Shopify, other platforms | Shopify, other platforms |
| Customer Support and Documentation | 24/7 live chat support; comprehensive help center | Email and live chat support; documentation and tutorials | Email and live chat support; documentation and tutorials |
| **Best-Fit Customer |
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
