When evaluating survey applications for your Shopify store, it's essential to consider tools that not only collect customer feedback but also enhance the post-purchase experience. ReConvert and AskNicely are two such platforms, each offering unique features tailored to different business needs.

ReConvert

ReConvert is a Shopify app designed to optimize the post-purchase experience by creating customized thank-you pages that include survey widgets and upsell tools. Its primary focus is on increasing average order value and customer retention through personalized interactions.

Core Features and Functionality

• Customizable Thank-You Pages: Design thank-you pages that reflect your brand and engage customers immediately after purchase.
• Survey Widgets: Incorporate surveys to gather customer feedback on their shopping experience.
• Upsell and Cross-Sell Tools: Present relevant product recommendations to encourage additional purchases.
• Order Tracking: Allow customers to track their orders directly from the thank-you page.

Pricing Model

ReConvert operates on a dynamic pricing model based on your store's performance. After a 14-day free trial, charges are calculated based on the higher of two factors:

1. Total Orders: The number of orders processed in the last 30 days.
2. Revenue Generated by ReConvert: The sales attributed to ReConvert's upsell features.

This model ensures that costs scale with your business growth. (help.reconvert.io)

Ease of Setup and Use

Setting up ReConvert involves installing the app from the Shopify App Store and completing a guided onboarding process. The user-friendly interface allows for easy customization of thank-you pages without requiring coding knowledge. However, integrating upsell features effectively may require some experimentation to align with your product offerings.

Integrations

ReConvert is specifically designed for Shopify, ensuring seamless integration with your store's existing infrastructure. It does not offer integrations with other platforms, which may limit its applicability if you operate across multiple e-commerce channels.

Customer Support and Documentation

ReConvert provides 24/7 live chat support, ensuring prompt assistance for any issues or questions. Additionally, their Help Center offers comprehensive guides and tutorials to assist users in maximizing the app's potential.

Best-Fit Customer Profile

ReConvert is ideal for Shopify store owners looking to enhance the post-purchase experience by increasing average order value and customer retention. It's particularly beneficial for businesses with a diverse product range that can leverage upselling and cross-selling strategies.

AskNicely

AskNicely is a customer experience platform that focuses on capturing real-time customer sentiment through surveys, reviews, and feedback. While it is not a Shopify app, it can be integrated with Shopify through third-party tools or custom development.

Core Features and Functionality

• AI-Powered Surveys: Utilize artificial intelligence to analyze customer feedback and provide actionable insights.
• Automated Workflows: Set up automated actions based on customer responses to enhance engagement.
• Reporting and Analytics: Access detailed reports and leaderboards to monitor customer satisfaction metrics.
• Reputation Management: Manage and respond to customer reviews to maintain a positive brand image.

Pricing Model

AskNicely offers tiered pricing plans:

• Learn: Starting at $449 per month, this plan includes essential survey capabilities and automated workflows.
• Grow: Starting at $849 per month, it adds advanced analytics, real-time dashboards, and integrations with platforms like Slack and Microsoft Teams.
• Transform: Pricing available upon request, offering enterprise-level features such as in-app surveys and unlimited API data extraction.

Pricing scales with survey response volume and feature requirements, with plans typically quoted through AskNicely’s sales team. (asknicely.com)

Ease of Setup and Use

Setting up AskNicely involves integrating the platform with your existing systems, which may require technical expertise, especially for custom integrations with Shopify. The platform offers a user-friendly interface for creating and managing surveys, but the initial setup can be complex depending on your existing infrastructure.

Integrations

While AskNicely does not offer a native Shopify app, it can be integrated with Shopify through third-party tools or custom development. Additionally, it integrates with platforms like Slack and Microsoft Teams, enhancing team collaboration based on customer feedback.

Customer Support and Documentation

AskNicely provides comprehensive support, including a dedicated customer success manager for higher-tier plans. Their Help Center offers detailed guides and resources to assist users in effectively utilizing the platform.

Best-Fit Customer Profile

AskNicely is suited for multi-location service businesses seeking to capture and act on real-time customer feedback. It's particularly beneficial for organizations aiming to improve service delivery consistency, strengthen customer loyalty, and translate feedback into actionable insights.

Side-by-Side Comparison

Worth a Look: Zigpoll

If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.