When evaluating post-purchase survey tools for Shopify Plus merchants, two notable options are ReConvert and Delighted. ReConvert is a Shopify thank-you page builder that integrates survey widgets and upsell tools, while Delighted is a customer experience management platform offering NPS, CSAT, and CES surveys via email and SMS. This comparison examines their features, pricing, ease of use, integrations, customer support, and ideal customer profiles to assist merchants in making an informed decision.
ReConvert
Features
ReConvert specializes in enhancing the Shopify thank-you page by adding customizable survey widgets and upsell tools. Merchants can design personalized post-purchase experiences, gather customer feedback, and promote additional products or services. The platform offers a drag-and-drop editor for easy customization, A/B testing capabilities, and analytics to monitor performance.
Pricing Model
ReConvert offers tiered pricing based on the number of orders processed monthly. The pricing structure is designed to accommodate businesses of various sizes, with higher tiers providing additional features and support. For the most accurate and current pricing details, it's advisable to visit ReConvert's official website.
Ease of Setup and Use
ReConvert is designed for seamless integration with Shopify, allowing merchants to install the app directly from the Shopify App Store. The intuitive drag-and-drop editor simplifies the creation of customized thank-you pages, making it accessible even for users with limited technical expertise.
Integrations
ReConvert integrates natively with Shopify, ensuring a smooth setup and operation within the Shopify ecosystem. While it may offer limited integrations with other platforms, its primary focus is on enhancing the Shopify experience.
Customer Support and Documentation
ReConvert provides customer support through email and a comprehensive knowledge base. The knowledge base includes tutorials, FAQs, and guides to assist merchants in maximizing the platform's capabilities.
Best-Fit Customer Profile
ReConvert is ideal for Shopify Plus merchants seeking to optimize their post-purchase experience by collecting customer feedback and promoting additional products or services directly on the thank-you page. It's particularly suited for businesses aiming to increase average order value and customer engagement through personalized post-purchase interactions.
Delighted
Features
Delighted is a customer experience management platform that enables merchants to collect actionable feedback through NPS, CSAT, and CES surveys delivered via email and SMS. The platform offers customizable survey templates, real-time analytics, and AI-driven reporting to monitor customer satisfaction and identify areas for improvement. Delighted also provides integrations with various platforms, including Shopify, to streamline feedback collection.
Pricing Model
Delighted offers several pricing tiers to accommodate businesses of different sizes:
Free Plan: Includes 25 responses and 1 user, suitable for small businesses or those just starting to collect feedback.
Starter Plan: Priced at $19 per month, it offers 50 responses and 2 users, along with unlimited surveys and access to over 35 free integrations.
Growth Plan: At $39 per month, this plan provides 100 responses and 3 users, with the same features as the Starter Plan.
Advanced Plan: For $149 per month, it includes 250 responses and 5 users, along with additional premium integrations.
Premium Plan: Priced at $249 per month, it offers 500 responses and 10 users, with all features of the Advanced Plan.
For the most current pricing details, refer to Delighted's official pricing page. (delighted.com)
Ease of Setup and Use
Delighted is known for its user-friendly interface, allowing merchants to set up and launch surveys quickly without requiring technical skills. The platform offers customizable survey templates and automated feedback programs, enabling merchants to monitor and act on customer experience metrics efficiently.
Integrations
Delighted integrates with over 35 platforms, including Shopify, Slack, and Zendesk, facilitating seamless feedback collection and analysis. Additionally, it offers premium integrations with Salesforce, Segment, and HubSpot, enhancing its versatility for various business needs. (delighted.com)
Customer Support and Documentation
Delighted provides customer support through email and a comprehensive knowledge base. The knowledge base includes tutorials, FAQs, and guides to assist merchants in maximizing the platform's capabilities.
Best-Fit Customer Profile
Delighted is well-suited for Shopify Plus merchants seeking to gather actionable customer feedback through surveys to monitor and improve customer satisfaction. It's particularly beneficial for businesses aiming to implement automated feedback programs and integrate customer insights into their existing workflows.
Side-by-Side Comparison
The following table summarizes the key features and pricing models of ReConvert and Delighted:
| Feature/Aspect | ReConvert | Delighted |
|---|---|---|
| Core Features | Customizable thank-you page builder with survey widgets and upsell tools | NPS, CSAT, and CES surveys via email and SMS; customizable templates; real-time analytics |
| Pricing Model | Tiered pricing based on monthly orders; specific details available on website | Free plan with limited responses; paid plans starting at $19/month for 50 responses |
| Ease of Setup and Use | Seamless Shopify integration; intuitive drag-and-drop editor | User-friendly interface; quick survey setup without technical skills |
| Integrations | Native integration with Shopify; limited integrations with other platforms | Integrates with over 35 platforms, including Shopify, Slack, Zendesk; premium integrations with Salesforce, Segment, and HubSpot |
| Customer Support and Documentation | Email support; comprehensive knowledge base | Email support; extensive knowledge base |
| Best-Fit Customer Profile | Shopify Plus merchants aiming to enhance post-purchase experience with feedback and upselling | Shopify Plus merchants seeking to collect and analyze customer feedback through surveys |
Which to Choose
When deciding between ReConvert and Delighted for post-purchase surveys on Shopify Plus, consider the following:
- ReConvert
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
