ReConvert, Delighted, and Wootric are customer feedback platforms commonly compared for their unique features and target audiences. ReConvert focuses on Shopify thank-you page optimization with survey widgets and upsell tools. Delighted offers simple NPS, CSAT, and CES surveys via email and SMS. Wootric provides real-time NPS, CSAT, and CES micro-surveys for B2B SaaS.
ReConvert
Core Features and Functionality
- Shopify-centric thank-you page builder.
- Embedded survey widgets.
- Upsell tools and product recommendations.
- Order tracking integration.
Pricing Model
- Free tier available.
- Paid plans range from approximately $7 to $44 per month, based on features and response volume.
Ease of Setup and Use
- Intuitive drag-and-drop builder.
- Seamless integration with Shopify.
Integrations
- Primarily integrates with Shopify.
- Supports email marketing apps like Klaviyo and Mailchimp.
Customer Support and Documentation
- Email and chat support.
- Guides focused on Shopify implementation.
Best-Fit Customer Profile
- Shopify e-commerce startups seeking post-purchase engagement and upselling opportunities.
Delighted
Core Features and Functionality
- NPS, CSAT, and CES surveys via email and SMS.
- Unlimited surveys and CX projects.
- Branding customization (logo, colors).
- 35+ free integrations, including Slack, Shopify, and Zendesk.
Pricing Model
- Free plan: 25 responses and 1 user.
- Paid plans:
- Starter: $19/month.
- Growth: $39/month.
- Advanced: $149/month.
- Premium: $249/month.
Ease of Setup and Use
- Quick setup with no technical skills required.
- User-friendly interface.
Integrations
- 35+ free integrations, including Slack, Shopify, and Zendesk.
- 6 premium integrations, including Salesforce, Segment, and HubSpot.
Customer Support and Documentation
- Comprehensive help center.
- Email support.
Best-Fit Customer Profile
- Businesses of all sizes seeking simple and effective customer feedback collection.
Wootric
Core Features and Functionality
- Real-time NPS, CSAT, and CES micro-surveys.
- Multiple delivery channels: web app, mobile app, email, link, Intercom Messenger, and SMS.
- Auto-categorize feedback themes.
- Trigger surveys via integrations with Intercom, Zendesk, Freshdesk, and Mixpanel.
- Advanced analytics with CXInsight™.
Pricing Model
- Free trial available.
- Paid plans:
- Professional: One journey point.
- Growth: Three journey points.
- Voice of the Customer: All features plus CXInsight™.
Ease of Setup and Use
- Setup may require a learning curve.
- Comprehensive onboarding resources.
Integrations
- Integrates with Salesforce, HubSpot, Zendesk, Freshdesk, Mixpanel, Segment, and more.
Customer Support and Documentation
- Email, chat, and phone support for higher tiers.
- Extensive documentation and customer success teams.
Best-Fit Customer Profile
- B2B SaaS companies seeking advanced customer experience management and analytics.
Three-Way Comparison
| Feature/Criteria | ReConvert | Delighted | Wootric |
|---|---|---|---|
| Core Focus | Shopify thank-you page surveys and upsells | NPS, CSAT, and CES surveys via email and SMS | Real-time NPS, CSAT, and CES micro-surveys for B2B SaaS |
| Survey Types | Post-purchase, product recommendations | NPS, CSAT, CES | NPS, CSAT, CES, multi-channel micro-surveys |
| Pricing | Free to approximately $44/month | Free plan; Paid plans: $19 to $249/month (delighted.com) | Free trial; Paid plans: Professional, Growth, Voice of the Customer (wootric.com) |
| Ease of Use | Intuitive drag-and-drop builder | Quick setup, no technical skills required | Setup may require learning curve; comprehensive onboarding (wootric.com) |
| Integrations | Shopify, email marketing apps | 35+ free integrations, including Slack, Shopify, Zendesk; 6 premium integrations (delighted.com) | Salesforce, HubSpot, Zendesk, Freshdesk, Mixpanel, Segment, and more (wootric.com) |
| Customer Support | Email and chat support; Shopify-focused guides | Comprehensive help center; email support (delighted.com) | Email, chat, and phone support for higher tiers; extensive documentation |
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
