ReConvert, Delighted, and Wootric are customer feedback platforms commonly compared for their unique features and target audiences. ReConvert focuses on Shopify thank-you page optimization with survey widgets and upsell tools. Delighted offers simple NPS, CSAT, and CES surveys via email and SMS. Wootric provides real-time NPS, CSAT, and CES micro-surveys for B2B SaaS.
ReConvert
Core Features and Functionality
- Shopify-centric thank-you page builder.
- Embedded survey widgets.
- Upsell tools and product recommendations.
- Order tracking integration.
Pricing Model
- Free tier available.
- Paid plans range from approximately $7 to $44 per month, based on features and response volume.
Ease of Setup and Use
- Intuitive drag-and-drop builder.
- Seamless integration with Shopify.
Integrations
- Primarily integrates with Shopify.
- Supports email marketing apps like Klaviyo and Mailchimp.
Customer Support and Documentation
- Email and chat support.
- Guides focused on Shopify implementation.
Best-Fit Customer Profile
- Shopify e-commerce startups seeking post-purchase engagement and upselling opportunities.
Delighted
Core Features and Functionality
- NPS, CSAT, and CES surveys via email and SMS.
- Unlimited surveys and CX projects.
- Branding customization (logo, colors).
- 35+ free integrations, including Slack, Shopify, and Zendesk.
Pricing Model
- Free plan: 25 responses and 1 user.
- Paid plans:
- Starter: $19/month.
- Growth: $39/month.
- Advanced: $149/month.
- Premium: $249/month.
Ease of Setup and Use
- Quick setup with no technical skills required.
- User-friendly interface.
Integrations
- 35+ free integrations, including Slack, Shopify, and Zendesk.
- 6 premium integrations, including Salesforce, Segment, and HubSpot.
Customer Support and Documentation
- Comprehensive help center.
- Email support.
Best-Fit Customer Profile
- Businesses of all sizes seeking simple and effective customer feedback collection.
Measure satisfaction and loyalty.Run NPS, CSAT, and CES surveys your customers actually answer.
Get started freeWootric
Core Features and Functionality
- Real-time NPS, CSAT, and CES micro-surveys.
- Multiple delivery channels: web app, mobile app, email, link, Intercom Messenger, and SMS.
- Auto-categorize feedback themes.
- Trigger surveys via integrations with Intercom, Zendesk, Freshdesk, and Mixpanel.
- Advanced analytics with CXInsight™.
Pricing Model
- Free trial available.
- Paid plans:
- Professional: One journey point.
- Growth: Three journey points.
- Voice of the Customer: All features plus CXInsight™.
Ease of Setup and Use
- Setup may require a learning curve.
- Comprehensive onboarding resources.
Integrations
- Integrates with Salesforce, HubSpot, Zendesk, Freshdesk, Mixpanel, Segment, and more.
Customer Support and Documentation
- Email, chat, and phone support for higher tiers.
- Extensive documentation and customer success teams.
Best-Fit Customer Profile
- B2B SaaS companies seeking advanced customer experience management and analytics.
Three-Way Comparison
| Feature/Criteria | ReConvert | Delighted | Wootric |
|---|---|---|---|
| Core Focus | Shopify thank-you page surveys and upsells | NPS, CSAT, and CES surveys via email and SMS | Real-time NPS, CSAT, and CES micro-surveys for B2B SaaS |
| Survey Types | Post-purchase, product recommendations | NPS, CSAT, CES | NPS, CSAT, CES, multi-channel micro-surveys |
| Pricing | Free to approximately $44/month | Free plan; Paid plans: $19 to $249/month (delighted.com) | Free trial; Paid plans: Professional, Growth, Voice of the Customer (wootric.com) |
| Ease of Use | Intuitive drag-and-drop builder | Quick setup, no technical skills required | Setup may require learning curve; comprehensive onboarding (wootric.com) |
| Integrations | Shopify, email marketing apps | 35+ free integrations, including Slack, Shopify, Zendesk; 6 premium integrations (delighted.com) | Salesforce, HubSpot, Zendesk, Freshdesk, Mixpanel, Segment, and more (wootric.com) |
| Customer Support | Email and chat support; Shopify-focused guides | Comprehensive help center; email support (delighted.com) | Email, chat, and phone support for higher tiers; extensive documentation |
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
