When evaluating NPS survey software, it's essential to consider tools that integrate seamlessly with your e-commerce platform, offer user-friendly interfaces, and provide actionable insights. ReConvert and Gojiberry are two Shopify-compatible applications that cater to different aspects of customer engagement. ReConvert focuses on enhancing post-purchase experiences through upselling and thank-you page customization, while Gojiberry specializes in post-purchase attribution and customer polls.
ReConvert
Features
- Post-Purchase Upsells: Offers one-click upsells displayed after checkout, aiming to boost average order value (AOV).
- Thank-You Page Customization: Allows merchants to personalize thank-you pages with cross-sells, pop-ups, custom videos, and surveys.
- Cart Page Upsells: Enables the addition of upsells, bundles, and cross-sells directly on the cart page or in the cart drawer.
- Checkout Page Upsells: Provides options to place upsells at various positions on the checkout page for optimal visibility.
- A/B Testing: Includes tools for testing different upsell strategies to determine the most effective approaches.
Pricing Model
ReConvert employs a tiered pricing structure based on store order volume:
- Up to 49 orders per month: $4.99/month
- Up to 200 orders per month: $19.99/month
- Over 200 orders per month: Pricing scales accordingly
This model allows merchants to choose a plan that aligns with their business size and growth trajectory. (reconvert.io)
Pros and Cons
Pros:
- Revenue Growth: Merchants have reported significant increases in AOV and overall sales.
- User-Friendly Interface: The drag-and-drop builder simplifies the creation of upsell funnels.
- Comprehensive Analytics: Provides detailed reports to track performance and optimize strategies.
Cons:
- Limited Survey Capabilities: While it offers some survey features, they may not be as robust as those in dedicated survey tools.
- Shopify-Centric: Primarily designed for Shopify, which may limit integration options with other platforms.
Best-Fit Customer Profile
ReConvert is ideal for Shopify merchants seeking to enhance post-purchase engagement through upselling and thank-you page customization. It's particularly beneficial for businesses aiming to increase AOV and customer retention.
Gojiberry
Features
- Post-Purchase Attribution: Analyzes customer behavior to attribute sales to specific marketing efforts.
- Customer Polls: Facilitates the creation of polls to gather customer feedback and insights.
- Survey Customization: Offers tools to design surveys tailored to specific business needs.
- Integration with Shopify: Seamlessly integrates with Shopify to collect data directly from the platform.
Pricing Model
Gojiberry's pricing details are not explicitly available in the provided sources. It's advisable to contact Gojiberry directly or visit their official website for the most current information.
Pros and Cons
Pros:
- Actionable Insights: Provides valuable data on customer preferences and behavior.
- Easy Integration: Integrates smoothly with Shopify, ensuring a hassle-free setup.
- Customizable Surveys: Allows for the creation of surveys that align with specific business objectives.
Cons:
- Limited Upselling Features: Does not offer upselling capabilities, which may be a drawback for merchants focused on increasing AOV.
- Potential Learning Curve: Users may need time to fully understand and utilize all features effectively.
Best-Fit Customer Profile
Gojiberry is well-suited for Shopify merchants looking to gain deeper insights into customer behavior and preferences through surveys and polls. It's particularly beneficial for businesses aiming to refine their marketing strategies based on customer feedback.
Side-by-Side Comparison
| Feature | ReConvert | Gojiberry |
|---|---|---|
| Post-Purchase Upsells | Yes | No |
| Thank-You Page Customization | Yes | No |
| Cart Page Upsells | Yes | No |
| Checkout Page Upsells | Yes | No |
| A/B Testing | Yes | No |
| Post-Purchase Attribution | No | Yes |
| Customer Polls | No | Yes |
| Survey Customization | Limited | Yes |
| Shopify Integration | Yes | Yes |
| Pricing Model | Tiered based on order volume | Contact for pricing |
Which to Choose
When deciding between ReConvert and Gojiberry, consider your business objectives:
Choose ReConvert if: You aim to enhance post-purchase engagement through upselling and thank-you page customization to increase AOV and customer retention.
Choose Gojiberry if: You seek to gather actionable insights into customer behavior and preferences through surveys and polls to inform your marketing strategies.
Both tools offer unique features tailored to different aspects of customer engagement. Assess your specific needs to determine which solution aligns best with your business goals.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
