When evaluating NPS survey software, it's essential to consider tools that align with your business objectives and customer engagement strategies. ReConvert, Gojiberry, and Zonka Feedback are three platforms that cater to different aspects of customer feedback collection.
ReConvert
ReConvert is a Shopify-focused application designed to enhance the post-purchase experience by customizing the thank-you page. It integrates survey widgets and upsell tools to engage customers immediately after a purchase.
Core Features and Functionality
- Thank-You Page Customization: Offers a drag-and-drop builder to personalize the Shopify thank-you page, allowing the addition of survey widgets, product recommendations, and upsell offers.
- Survey Widgets: Integrates NPS and multiple-choice surveys directly into the thank-you page, enabling immediate customer feedback collection.
- Upsell Tools: Provides one-click upsell and cross-sell features to increase average order value (AOV).
Pricing Model
ReConvert offers tiered pricing based on features and response volume:
- Starter Plan: Approximately $7.99 per month, includes basic features and limited survey responses.
- Growth Plan: Approximately $19.99 per month, offers additional features and higher response limits.
- Premium Plan: Approximately $39.99 per month, includes all features with the highest response limits.
Pricing is subject to change; refer to ReConvert's official website for the most current information.
Ease of Setup and Use
The setup process is straightforward, with a native Shopify app installation. The drag-and-drop builder is intuitive, allowing users to customize the thank-you page without technical expertise. However, the focus on post-purchase engagement means it may not support surveys on other pages or channels.
Integrations
ReConvert integrates seamlessly with Shopify, leveraging order data for personalized upsell offers. It also supports integration with email marketing platforms for follow-up communications. However, it may not offer integrations with other platforms outside the Shopify ecosystem.
Customer Support and Documentation
ReConvert provides live chat and email support, along with an extensive knowledge base and video tutorials. Users often praise the responsiveness and Shopify-specific expertise of the support team.
Best-Fit Customer Profile
ReConvert is ideal for Shopify merchants aiming to enhance the post-purchase experience by combining surveys with upsell tools. It's particularly suitable for stores focused on increasing AOV and gathering immediate feedback without complex survey requirements.
Gojiberry
Gojiberry is a Shopify app specializing in post-purchase attribution surveys and customer polls, focusing on understanding customer purchase behavior.
Core Features and Functionality
- Post-Purchase Attribution Surveys: Integrates surveys into the Shopify thank-you page to capture data on how customers found the store or product.
- Customer Polls: Allows for simple polls to gather customer opinions and feedback.
Pricing Model
Gojiberry offers tiered pricing based on survey volume and features:
- Free Plan: Includes basic features with limited survey responses.
- Paid Plans: Approximately $19 to $49 per month, offering additional features and higher response limits.
Pricing is subject to change; refer to Gojiberry's official website for the most current information.
Ease of Setup and Use
The setup process is straightforward for Shopify users, with surveys easily deployable on the thank-you page. However, the limited feature set may not meet the needs of businesses seeking more diverse feedback collection methods.
Integrations
Gojiberry integrates exclusively with Shopify, limiting its applicability for businesses using other e-commerce platforms.
Customer Support and Documentation
Gojiberry's customer support primarily relies on email, which may result in slower response times. Documentation is limited, potentially hindering users from fully utilizing the platform's capabilities.
Best-Fit Customer Profile
Gojiberry is suitable for Shopify-based startups focused on post-purchase attribution and customer polls, seeking a simple solution for gathering feedback on the thank-you page.
Zonka Feedback
Zonka Feedback is a multi-channel customer feedback platform that supports website survey widgets, email, SMS, and in-app surveys, catering to businesses seeking comprehensive customer insights.
Core Features and Functionality
- Multi-Channel Feedback Collection: Supports surveys across various channels, including website widgets, email, SMS, and in-app surveys.
- Survey Types: Offers NPS, CSAT, CES, and custom surveys with logic branching.
- Real-Time Analytics: Provides AI-driven analytics with thematic analysis, sentiment scoring, and impact scoring.
- Customizable Dashboards: Allows for personalized dashboards to monitor key metrics.
Pricing Model
Zonka Feedback offers tiered pricing based on features and response volume:
- Basic Plan: Approximately $35 per month, includes up to 500 survey responses.
- Pro Plan: Approximately $99 per month, offers additional features and higher response limits.
- Enterprise Plan: Custom pricing for large-scale needs.
Pricing is subject to change; refer to Zonka Feedback's official website for the most current information.
Ease of Setup and Use
The setup process is more involved due to multi-channel capabilities, requiring configuration for each channel. The platform offers a user-friendly interface, but the breadth of options may present a learning curve for new users.
Integrations
Zonka Feedback integrates with over 20 native platforms, including Salesforce, MS Dynamics, Intercom, HubSpot, and Zendesk, and supports over 1,000 integrations via Zapier. This extensive integration support allows businesses to connect Zonka Feedback with various
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
