ReConvert and Grapevine Surveys are Shopify apps designed to enhance post-purchase customer engagement. ReConvert focuses on optimizing the thank-you page with survey widgets and upsell tools, while Grapevine Surveys specializes in collecting feedback through post-purchase surveys on the order status page.
ReConvert
Features
ReConvert enables merchants to customize thank-you pages with survey widgets and upsell tools. It offers a 14-day free trial, after which pricing is based on the higher of two factors: the total number of orders in the last 30 days or the revenue generated by ReConvert. This dynamic pricing model adjusts monthly based on store performance, ensuring costs scale with sales. (help.reconvert.io)
Pricing Model
ReConvert's pricing is tiered, with fees calculated based on either the total number of orders or the revenue generated by the app, whichever is higher. This approach aligns costs with store performance, offering scalability and flexibility. (help.reconvert.io)
Ease of Setup and Use
ReConvert provides a quick setup process with a guided onboarding experience. The app offers a "Quick Start" option, allowing merchants to choose a discount percentage, after which ReConvert sets up the funnel automatically. This streamlined process facilitates ease of use for store owners. (help.reconvert.io)
Integrations
ReConvert integrates seamlessly with Shopify, enhancing the post-purchase experience without requiring additional platforms. It also supports integration with subscription apps, enabling subscription upselling within the product upsell widget on the post-purchase page. (help.reconvert.io)
Customer Support and Documentation
ReConvert offers 24/7 live chat support, ensuring prompt assistance for users. The app provides comprehensive documentation and tutorials, including a YouTube channel with tutorials and tips, facilitating self-help and learning. (help.reconvert.io)
Best-Fit Customer Profile
ReConvert is ideal for Shopify merchants seeking to enhance their post-purchase experience through customized thank-you pages with survey widgets and upsell tools. Its dynamic pricing model suits stores with varying order volumes and revenue, offering scalability and flexibility.
Grapevine Surveys
Features
Grapevine Surveys specializes in collecting customer feedback through post-purchase surveys on the order status page. It allows merchants to gather insights directly from customers after purchase, aiding in product and service improvements.
Pricing Model
Grapevine Surveys offers a tiered pricing model based on response volume, with a free tier available for stores with low response volumes. This approach caters to businesses of different sizes, providing scalability as response volumes increase.
Ease of Setup and Use
Grapevine Surveys provides an intuitive setup process, allowing merchants to create and deploy surveys without technical expertise. The app's user-friendly interface ensures ease of use for store owners.
Integrations
Grapevine Surveys integrates with Shopify, enabling seamless survey deployment on the order status page. It also offers integration with email marketing platforms, allowing for automated survey invitations and follow-ups.
Customer Support and Documentation
Grapevine Surveys offers responsive customer support, assisting users with setup and troubleshooting. The app provides detailed documentation and guides, facilitating self-help and efficient use.
Best-Fit Customer Profile
Grapevine Surveys is suitable for Shopify merchants aiming to collect post-purchase feedback to inform product and service improvements. Its tiered pricing model and integrations make it adaptable for businesses of various sizes.
Side-by-Side Comparison
| Feature | ReConvert | Grapevine Surveys |
|---|---|---|
| Core Features | Customizable thank-you pages with survey widgets and upsell tools | Post-purchase surveys on the order status page |
| Pricing Model | Dynamic pricing based on orders or revenue, whichever is higher | Tiered pricing based on response volume, with a free tier available |
| Ease of Setup and Use | Quick setup with guided onboarding and a "Quick Start" option | Intuitive setup process with a user-friendly interface |
| Integrations | Seamless integration with Shopify; supports subscription app integration | Integrates with Shopify and email marketing platforms |
| Customer Support | 24/7 live chat support; comprehensive documentation and tutorials | Responsive customer support; detailed documentation and guides |
| Best-Fit Customer Profile | Merchants seeking to enhance post-purchase experience with upsell tools | Merchants aiming to collect post-purchase feedback for product and service improvement |
Which to Choose
When deciding between ReConvert and Grapevine Surveys for your Shopify store, consider your specific needs:
ReConvert: If you aim to optimize your thank-you page with survey widgets and upsell tools to increase post-purchase revenue, ReConvert is suitable. Its dynamic pricing model offers scalability as your store grows.
Grapevine Surveys: If your focus is on collecting post-purchase feedback to inform product and service improvements, Grapevine Surveys is appropriate. Its tiered pricing model accommodates stores of various sizes, with a free tier for low response volumes.
Evaluate your business objectives and choose the app that aligns best with your goals.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look.
