ReConvert and Grapevine Surveys are Shopify apps designed to enhance post-purchase customer engagement. ReConvert focuses on optimizing the thank-you page with upsell widgets and survey tools, while Grapevine Surveys specializes in collecting feedback through post-purchase surveys on the order status page.
ReConvert
Features
Thank-You Page Customization: Personalize thank-you pages with cross-sells, pop-ups, custom videos, and surveys. (reconvert.io)
One-Click Upsells: Offer additional products post-purchase without requiring payment details. (reconvert.io)
A/B Testing: Test different offers and placements to optimize conversions. (reconvert.io)
Analytics: Monitor upsell performance and revenue metrics. (reconvert.io)
Pricing Model
Free Trial: 14-day risk-free trial. (help.reconvert.io)
Subscription Fees: Based on the higher of total store orders or revenue generated by ReConvert in the last 30 days. (help.reconvert.io)
Example: For 480 orders and $133 revenue from ReConvert, the charge would be $30.99. (help.reconvert.io)
Ease of Setup and Use
User-Friendly Interface: Drag-and-drop builder for easy customization. (reconvert.io)
Quick Implementation: Fast setup with a 14-day free trial. (help.reconvert.io)
Integrations
Shopify: Seamless integration with Shopify stores. (reconvert.io)
Wix: Available for Wix users. (help.reconvert.io)
Customer Support and Documentation
24/7 Live Chat Support: Available for assistance. (help.reconvert.io)
Tutorials and Tips: Access to a YouTube channel for guidance. (help.reconvert.io)
Best-Fit Customer Profile
E-commerce Stores: Merchants seeking to increase average order value through post-purchase upselling. (reconvert.io)
Shopify and Wix Users: Stores on these platforms looking for easy integration. (help.reconvert.io)
Grapevine Surveys
Features
Post-Purchase Surveys: Collect customer feedback on the order status page.
Customizable Questions: Tailor surveys to gather specific insights.
Response Analytics: Analyze feedback to improve products and services.
Pricing Model
Free Trial: Offers a trial period to evaluate features.
Subscription Fees: Typically tiered based on response volume, with a free tier available.
Ease of Setup and Use
Simple Integration: Easy to add surveys to the order status page.
Intuitive Interface: User-friendly design for creating and managing surveys.
Integrations
- Shopify: Designed specifically for Shopify stores.
Customer Support and Documentation
Support Channels: Provides assistance through various channels.
Documentation: Offers guides and resources for users.
Best-Fit Customer Profile
Merchants Seeking Feedback: Stores aiming to gather customer insights post-purchase.
Shopify Users: Ideal for Shopify merchants looking to implement post-purchase surveys.
Side-by-Side Comparison
| Feature | ReConvert | Grapevine Surveys |
|---|---|---|
| Core Functionality | Post-purchase upselling and thank-you page customization | Post-purchase customer feedback through surveys |
| Pricing Model | Based on store orders or revenue generated by ReConvert | Tiered pricing based on response volume; free tier available |
| Ease of Setup and Use | User-friendly interface; quick setup with 14-day free trial | Simple integration; intuitive survey creation |
| Integrations | Shopify, Wix | Shopify |
| Customer Support | 24/7 live chat; tutorials and tips | Support channels; documentation |
| Best-Fit Customer Profile | E-commerce stores seeking to increase average order value through upselling | Merchants aiming to gather post-purchase customer feedback |
Which to Choose
Choose ReConvert if:
You want to boost average order value through post-purchase upselling.
You prefer a customizable thank-you page with upsell opportunities.
Your store is on Shopify or Wix.
Choose Grapevine Surveys if:
Your focus is on collecting customer feedback post-purchase.
You seek to understand customer satisfaction and areas for improvement.
Your store is on Shopify.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
