When evaluating customer feedback platforms for ecommerce, it's essential to consider tools that not only collect insights but also integrate seamlessly into your sales process. ReConvert, Grapevine Surveys, and Gojiberry are three such platforms, each offering unique features tailored to different business needs.
ReConvert
ReConvert is a Shopify app designed to enhance the post-purchase experience by adding upsell opportunities and customer surveys directly on the thank-you page.
Features
- Thank-You Page Customization: Personalize the thank-you page with cross-sells, pop-ups, custom videos, and surveys.
- One-Click Upsells: Offer additional products or bundles immediately after checkout without requiring customers to re-enter payment details.
- A/B Testing: Test different offers, placements, and copy to optimize conversions.
- Analytics: Access detailed reports on upsell performance and revenue tracking.
Pricing Model
ReConvert employs a dynamic pricing model based on the higher of two factors:
- Store Order Volume: Charges are tiered based on the total number of orders processed in the last 30 days.
- Revenue Generated by ReConvert: A commission is applied to the revenue generated through the app.
This model ensures that costs scale with your business growth. (help.reconvert.io)
Pros and Cons
Pros:
- Seamless Integration: Directly integrates with Shopify, making setup straightforward.
- Comprehensive Features: Combines upselling with customer feedback collection.
- Scalable Pricing: Flexible pricing adapts to business growth.
Cons:
- Shopify Exclusivity: Limited to Shopify users; not suitable for stores on other platforms.
- Complex Pricing Structure: The dynamic pricing model may be challenging to predict.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking to enhance post-purchase engagement through upselling and immediate customer feedback collection.
Grapevine Surveys
Grapevine Surveys is a Shopify app focused on gathering customer feedback through post-purchase surveys on the order status page.
Features
- Post-Purchase Surveys: Collect insights on customer satisfaction, product feedback, and order experience.
- Customizable Questionnaires: Design surveys with various question types to gather specific information.
- Integration with Order Status Page: Embed surveys directly into the order status page for immediate feedback.
- Analytics Dashboard: Analyze responses to identify trends and areas for improvement.
Pricing Model
Grapevine Surveys offers tiered pricing based on the number of responses per month, with a free tier available for stores with low response volumes. This structure allows businesses to choose a plan that aligns with their feedback collection needs.
Pros and Cons
Pros:
- Targeted Feedback: Focuses on post-purchase insights, capturing immediate customer sentiments.
- Easy Integration: Simple setup within the Shopify ecosystem.
- Affordable Options: Free tier and scalable pricing cater to various business sizes.
Cons:
- Limited Upselling Features: Lacks capabilities for upselling or cross-selling products.
- Shopify Exclusivity: Not available for stores on other platforms.
Best-Fit Customer Profile
Suitable for Shopify merchants aiming to gather post-purchase feedback without the need for upselling functionalities.
Gojiberry
Gojiberry is a Shopify app that combines post-purchase attribution with customer polls to gather insights on purchase decisions.
Features
- Post-Purchase Attribution: Identify which marketing channels or campaigns influenced a sale.
- Customer Polls: Gather feedback on customer preferences, motivations, and satisfaction.
- Integration with Shopify: Embed polls into the order confirmation page for immediate feedback.
- Analytics Dashboard: Analyze poll responses and attribution data to inform marketing strategies.
Pricing Model
Gojiberry offers tiered pricing based on the number of responses per month, with a free tier available for stores with low response volumes. This allows businesses to select a plan that fits their feedback collection requirements.
Pros and Cons
Pros:
- Comprehensive Insights: Combines attribution data with customer feedback for a holistic view.
- Easy Integration: Simple setup within the Shopify platform.
- Affordable Options: Free tier and scalable pricing cater to various business sizes.
Cons:
- Limited Upselling Features: Does not offer upselling or cross-selling capabilities.
- Shopify Exclusivity: Not available for stores on other platforms.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking to understand the impact of their marketing efforts and gather customer feedback to refine strategies.
Three-Way Comparison
| Feature | ReConvert | Grapevine Surveys | Gojiberry |
|---|---|---|---|
| Core Features | Post-purchase upselling, thank-you page customization, A/B testing, analytics | Post-purchase surveys, customizable questionnaires, analytics dashboard | Post-purchase attribution, customer polls, analytics dashboard |
| Pricing Model | Dynamic pricing based on order volume and revenue generated | Tiered pricing based on responses per month, with a free tier available | Tiered pricing based on responses per month, with a free tier available |
| Ease of Setup and Use | Seamless integration with Shopify, user-friendly interface |
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
