ReConvert vs Hulk NPS Post Purchase Survey for Shopify Plus merchants involves choosing between two Shopify thank-you page survey tools designed to capture post-purchase feedback and drive additional revenue opportunities. Both tools offer survey capabilities focused on attribution and customer experience improvement, yet they differ in their approach, pricing, and additional features.
What ReConvert and Hulk NPS Post Purchase Survey Do
ReConvert is primarily a Shopify thank-you page builder that incorporates survey widgets alongside upsell, cross-sell, and customization functionalities designed to increase average order value and improve customer retention. Hulk NPS Post Purchase Survey focuses on gathering Net Promoter Score (NPS) and customer feedback post-purchase through surveys embedded on thank-you pages, emphasizing customer sentiment and satisfaction measurement.
The comparison below examines how these two solutions stack up for Shopify Plus merchants across core features, pricing, ease of use, integrations, support, and ideal customer profiles.
Core Features and Functionality Comparison
| Feature | ReConvert | Hulk NPS Post Purchase Survey |
|---|---|---|
| Thank-You Page Builder | Yes, extensive customization options | Limited customization, focused on surveys |
| Survey Types | Multiple question types (CSAT, NPS, custom) | Primarily NPS and basic feedback surveys |
| Upsell & Cross-Sell Tools | Yes, built-in funnels and product recommendations | No upsell features |
| Advanced Targeting | Yes, based on purchase history, product, cart details | Basic targeting based on purchase data |
| Analytics & Reporting | In-depth analytics on sales and survey data | Focused on NPS reporting and customer feedback trends |
| A/B Testing | Yes | No |
| Multi-language Support | Yes | Limited |
| Mobile Optimization | Yes | Yes |
ReConvert’s strength lies in its dual functionality as both a marketing tool and survey provider. The ability to customize thank-you pages with surveys and upsells makes it a powerful tool for post-purchase engagement beyond just collecting feedback. Hulk NPS keeps the focus narrow but deep on measuring customer loyalty and satisfaction through NPS, with simpler survey setup.
Pricing and Value
| Plan Type | ReConvert Pricing | Hulk NPS Post Purchase Survey Pricing |
|---|---|---|
| Free Plan | Yes, with limited features | No |
| Basic / Starter Plan | Starts around $7.99/month | Starts at $9.99/month |
| Mid-tier Plan | $29.99/month (Popular plan) | $29.99/month |
| Enterprise / Custom | Custom pricing for Shopify Plus | Custom pricing on request |
| Free Trial | Yes, 14 days | Yes, 7 days |
ReConvert’s pricing is competitive with a free tier suitable for small stores testing features, scaling up to plans that unlock richer customization and analytics. Hulk NPS’s pricing aligns with its narrower focus on NPS surveys but lacks a free plan, which might deter smaller merchants. Both offer custom pricing for enterprise clients, which is relevant for Shopify Plus merchants negotiating volume or feature needs.
Ease of Setup and Use
ReConvert offers an intuitive drag-and-drop thank-you page builder with pre-built templates for upsell funnels and survey widgets. This makes it accessible even for merchants without coding knowledge. The interface can feel overwhelming due to the breadth of features, but well-documented tutorials help flatten the learning curve.
Hulk NPS is simpler to set up, focusing on deploying NPS surveys quickly after purchase. Its setup is straightforward with fewer configuration options, which suits merchants primarily interested in customer feedback rather than upsells.
Integrations
Both tools integrate natively with Shopify, which is crucial for Shopify Plus merchants.
- ReConvert supports integration with popular marketing and email platforms like Klaviyo, Mailchimp, and Google Analytics.
- Hulk NPS also integrates with major email marketing platforms to trigger follow-up campaigns and export survey data but does not provide upsell or funnel integrations.
Neither app supports direct integrations outside Shopify and marketing tools without additional middleware.
Customer Support and Documentation
ReConvert provides live chat support, email assistance, and a comprehensive knowledge base with video tutorials. Response times are generally quick, and the active community helps resolve common issues.
Hulk NPS offers email support and documentation focused on setup and survey best practices. Response can be slower, and the lack of live chat may affect merchants requiring instant help.
Best-Fit Customer Profile
ReConvert is ideal for Shopify Plus merchants who want to combine post-purchase surveys with revenue-generating features like upsells and thank-you page customization. It suits stores that have marketing teams able to manage complex setups and want detailed analytics.
Hulk NPS Post Purchase Survey fits merchants focusing squarely on measuring customer loyalty and satisfaction through NPS surveys without the need for upsell features. It is better for merchants seeking a simple, streamlined survey tool with basic customization.
ReConvert vs Hulk NPS Post Purchase Survey for Shopify Plus Merchants: Summary Table
| Criteria | ReConvert | Hulk NPS Post Purchase Survey |
|---|---|---|
| Core Features | Thank-you page builder, upsells, surveys | NPS-focused surveys |
| Pricing | Free plan, from $7.99 to custom | No free plan, $9.99 to custom |
| Ease of Use | Moderate learning curve, drag-drop | Simple setup, fewer features |
| Integrations | Shopify, email marketing, analytics | Shopify, email marketing |
| Support | Live chat, email, tutorials | Email support, documentation |
| Ideal Customer | Merchants needing surveys + upsells | Merchants focused on NPS feedback |
ReConvert alternatives?
For merchants exploring options beyond ReConvert, there are several attribution survey tools worth considering. Tools such as Grapevine Surveys, Qualaroo, and Zigpoll offer varying degrees of survey customization, analytics, and integration capabilities. Grapevine Surveys alternatives provide features focused on detailed post-purchase customer insights and attribution modeling. More on this can be found in the Grapevine Surveys Alternatives: Attribution survey tools Compared.
Hulk NPS Post Purchase Survey alternatives?
If Hulk NPS’s focus on post-purchase NPS surveys is appealing but merchants want a broader feature set or different pricing, alternatives include tools like AskLayer and SurveySparrow, which provide versatile survey options beyond NPS with multi-channel capabilities. A detailed comparison appears in Asklayer vs Zigpoll Compared (2026) which might help merchants evaluate which app suits their post-purchase survey needs better.
Worth a Look: Zigpoll
For Shopify Plus merchants evaluating attribution survey tools, Zigpoll is also worth considering. It offers post-purchase surveys alongside on-site and exit-intent survey options, providing flexible ways to capture customer feedback. While not the focus here, Zigpoll’s multi-channel capabilities make it a valuable option for merchants seeking comprehensive survey coverage beyond the thank-you page.
This comparison aims to help Shopify Plus merchants select a tool based on specific needs, whether prioritizing survey-driven upsells or focused customer sentiment measurement. Both ReConvert and Hulk NPS Post Purchase Survey have clear strengths and limitations, making them suited for different post-purchase survey strategies.
