Table of Contents
ReConvert and Hulk NPS Post Purchase Survey are Shopify apps designed to enhance customer engagement through post-purchase surveys. ReConvert focuses on thank-you page customization with survey widgets and upsell tools, while Hulk NPS Post Purchase Survey specializes in collecting customer feedback via NPS surveys on the thank-you page.
ReConvert
Features
- Thank-You Page Builder: Customize the post-purchase experience with drag-and-drop elements.
- Survey Widgets: Embed surveys to gather customer insights.
- Upsell Tools: Offer personalized product recommendations to increase average order value.
- Order Tracking: Provide customers with real-time order updates.
- Analytics Dashboard: Monitor performance metrics to optimize strategies.
Pricing
- Tiered Pricing: Offers multiple plans based on features and usage.
- Free Trial: Available for new users to test functionalities.
Pros
- Comprehensive Customization: Extensive options for personalizing the thank-you page.
- Integrated Upselling: Seamless upsell features to boost revenue.
- User-Friendly Interface: Intuitive design for easy setup.
Cons
- Feature Overload: Some users may find the array of features overwhelming.
- Pricing Complexity: Multiple plans can be confusing for new users.
Best-Fit Customer Profile
- Ecommerce Stores Seeking Comprehensive Post-Purchase Engagement: Ideal for merchants looking to enhance customer experience and increase sales through a customizable thank-you page.
Hulk NPS Post Purchase Survey
Features
- NPS Surveys: Collect customer satisfaction scores to gauge loyalty.
- Survey Customization: Tailor questions and design to align with brand identity.
- Conditional Logic: Create dynamic surveys that adapt based on responses.
- Analytics Dashboard: Analyze feedback to inform business decisions.
- Admin Notifications: Receive real-time alerts for new survey responses.
Pricing
- Development Plan: Free for development stores.
- Pro Plan: $20/month, includes unlimited responses, white-labeled forms, response exports, survey statistics, and conditional logic. (hulkapps.com)
Pros
- High Response Rates: Embedded surveys on the thank-you page encourage customer participation.
- Actionable Insights: Provides valuable data to improve customer experience.
- Easy Integration: Simple setup with one-click installation.
Cons
- Limited Features: Focuses primarily on surveys without additional post-purchase tools.
- Pricing Structure: Some features are only available in the paid plan.
Best-Fit Customer Profile
- Ecommerce Stores Focused on Customer Feedback: Suitable for merchants aiming to gather and analyze customer satisfaction data to refine their offerings.
Know exactly where your customers come from.Add a post-purchase survey and capture true attribution on every order.
Get started freeSide-by-Side Comparison
| Feature | ReConvert | Hulk NPS Post Purchase Survey |
|---|---|---|
| Core Functionality | Thank-you page customization with surveys and upsell tools | Post-purchase NPS surveys for customer feedback |
| Pricing Model | Tiered pricing with free trial | Free Development Plan; Pro Plan at $20/month |
| Ease of Setup and Use | User-friendly interface; may require time to explore all features | One-click installation; straightforward setup |
| Integrations | Shopify integration; supports various apps | Shopify integration; compatible with Recharge for subscription-based stores (hulkapps.com) |
| Customer Support | Documentation available; support varies | 24/7 monitoring; dedicated support team (hulkapps.com) |
| Best-Fit Customer Profile | Merchants seeking comprehensive post-purchase engagement and upselling | Merchants focused on collecting and analyzing customer feedback to improve satisfaction |
Which to Choose
Choose ReConvert if:
- You want a customizable thank-you page with integrated upsell features.
- You're looking to enhance the post-purchase experience to boost sales.
Choose Hulk NPS Post Purchase Survey if:
- Your primary goal is to gather and analyze customer satisfaction data.
- You prefer a straightforward survey tool with high response rates.
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look. Zigpoll offers post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
