ReConvert and Hulk NPS Post Purchase Survey are Shopify apps designed to enhance customer engagement through post-purchase surveys on thank-you pages. ReConvert combines a thank-you page builder with survey widgets and upsell tools, while Hulk NPS focuses specifically on capturing Net Promoter Score (NPS) and post-purchase feedback to measure customer satisfaction and loyalty.
Core Features and Functionality
ReConvert
- Thank-You Page Builder: Offers a drag-and-drop editor for customizing thank-you pages.
- Survey Widgets: Supports NPS, multiple-choice, and open-ended questions.
- Upsell Tools: Includes product recommendations and discount triggers.
- Engagement Enhancements: Integrates timers, videos, and social sharing options.
- Customer Segmentation: Allows segmentation based on survey responses for targeted marketing.
Hulk NPS Post Purchase Survey
- NPS Surveys: Displays NPS surveys on Shopify thank-you pages.
- Automated Workflows: Triggers surveys post-purchase.
- Analytics Dashboard: Provides real-time tracking of NPS trends.
- Response Segmentation: Filters responses by product or customer segment.
- Follow-Up Emails: Sends automated emails based on survey scores.
Pricing and Value
| Feature | ReConvert | Hulk NPS Post Purchase Survey |
|---|---|---|
| Free Plan | Yes, limited features | No |
| Paid Plans | Starts at $7.99/month | Starts at $9.99/month |
| Higher Tier Pricing | $15.99 to $47.99/month | $19.99 to $49.99/month |
| Pricing Model | Tiered by monthly orders & features | Tiered by number of survey responses |
| Trial | Free trial available | Free trial available |
| Value | Combines survey + upsell tools | Focused NPS analytics and automation |
ReConvert offers a more affordable entry-level plan with a free tier, appealing for smaller stores wanting to test thank-you page customization along with surveys. Hulk NPS’s pricing scales primarily with survey volume, which may be more cost-effective for businesses solely focused on NPS insights without upsell features.
Ease of Setup and Use
ReConvert
- Setup: Visual drag-and-drop editor simplifies thank-you page creation.
- Survey Types: Supports multiple survey types, but complexity may increase setup time.
- Resources: Setup guides and video tutorials available.
Hulk NPS Post Purchase Survey
- Setup: Streamlined, straightforward setup focused on NPS survey creation.
- Integration: Minimal configuration needed for Shopify thank-you page integration.
- Dashboard: Clear dashboard and analytics focused on NPS data.
Teams often make the mistake of underestimating setup time for tools like ReConvert that offer many features—dedicating time upfront prevents confusion later. Hulk NPS’s simplicity reduces initial effort but may limit flexibility for businesses desiring comprehensive post-purchase pages.
Integrations
Both tools integrate natively with Shopify, embedding directly into thank-you pages and leveraging order data.
- ReConvert: Offers some integrations with email marketing platforms (e.g., Klaviyo, Mailchimp) to sync survey data and customer segments.
- Hulk NPS: Focuses on Shopify and supports email triggers within its workflow but has fewer third-party integrations.
Businesses requiring extensive marketing automation beyond Shopify may find ReConvert’s ecosystem more fitting.
Customer Support and Documentation
- ReConvert: Provides 24/7 support through chat, email, and a detailed knowledge base with step-by-step resources.
- Hulk NPS: Offers email support and an FAQ section, with some users noting slower response times in reviews.
Providing good onboarding documentation is critical; some teams have struggled with less responsive support impacting survey setup speed, especially for tools with broader features like ReConvert.
Best-Fit Customer Profile
| Criteria | ReConvert | Hulk NPS Post Purchase Survey |
|---|---|---|
| Business Size | Small to medium retail stores aiming to boost revenue post-purchase | Small to medium retailers focused on NPS and customer feedback |
| Primary Goal | Combine feedback gathering with upselling and thank-you page customization | Collect NPS data and automate follow-up effectively |
| Budget | Lower starting cost, scalable with features | Moderate pricing aligned with survey response volume |
| Feature Preference | Multi-purpose tool for engagement and sales | Specialized NPS and post-purchase survey tool |
| Technical Skill | Moderate; some learning curve for page builder | Low; straightforward survey setup |
Which to Choose: Recommendations by Use Case
ReConvert: If you want a hybrid tool that combines thank-you page customization, post-purchase upsell, and customer feedback collection. Its multi-functional design supports boosting average order value while capturing valuable NPS and other feedback. It is best suited for merchants comfortable managing a more feature-rich tool and looking for a cost-effective starting plan.
Hulk NPS Post Purchase Survey: If your primary focus is to measure customer satisfaction with simple NPS surveys and automate follow-up actions. Hulk NPS Post Purchase Survey provides a focused, easy-to-use solution with straightforward pricing tied to survey volume. It fits retailers who want clear customer loyalty insights without feature complexity or upsell distractions.
ReConvert: If you require deep integration with marketing automation platforms or more advanced segmentation. ReConvert’s email marketing connections offer additional value.
Hulk NPS Post Purchase Survey: If you prefer minimal setup time and dedicated NPS analytics. Hulk NPS keeps the process lean and focused.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll offers flexible post-purchase, on-site, and exit-intent surveys tailored to ecommerce businesses, providing diverse feedback channels beyond just thank-you pages. Its versatility and focused survey tools make it a notable alternative for retailers seeking varied customer insights.
