When evaluating post-purchase survey tools, it's essential to consider ReConvert, Hulk NPS Post Purchase Survey, and Wootric. Each offers unique features tailored to different business needs.
ReConvert
Core Features and Functionality
- Customizes Shopify thank-you pages with personalized cross-sells, pop-ups, custom videos, and surveys.
- Offers one-click upsells post-checkout.
- Provides A/B testing, drag-and-drop funnel builder, segmentation, and triggers.
- Includes full reporting and analytics.
Pricing Model
- 14-day free trial.
- Post-trial, charges are based on the higher of:
- Store's total orders in the last 30 days.
- 0.75% of revenue generated by ReConvert.
- No usage caps; pay more only when you earn more.
Ease of Setup and Use
- Quick setup with a 14-day free trial.
- User-friendly interface with drag-and-drop functionality.
Integrations
- Seamless integration with Shopify.
- Integrates with Wix checkout.
Customer Support and Documentation
- 24/7 live chat support.
- Comprehensive tutorials and tips available.
Best-Fit Customer Profile
- Shopify merchants seeking to enhance post-purchase engagement and increase average order value.
Hulk NPS Post Purchase Survey
Core Features and Functionality
- Collects post-purchase feedback via customizable surveys.
- Supports NPS, customer satisfaction, and product feedback surveys.
- Offers drag-and-drop editor, file upload, and pop-ups.
- Provides email responses, data export, dashboard, and analytics.
Pricing Model
- Free plan available for development stores.
- Pro Plan: $25/month or $250/year (17% discount).
- Includes unlimited responses, white-labeled forms, export responses as CSV, required/optional fields, survey statistics, and conditional logic.
Ease of Setup and Use
- Easy installation via Shopify App Store.
- Plug-and-play functionality with minimal setup.
Integrations
- Shopify-native integration.
- No information on integrations with other platforms.
Customer Support and Documentation
- Email support provided by HulkApps.
- Shopify app documentation available.
Best-Fit Customer Profile
- Shopify merchants, especially in the subscription model, seeking to gather post-purchase feedback efficiently.
Wootric
Core Features and Functionality
- Offers NPS, CSAT, and CES micro-surveys.
- Provides multi-channel surveys: in-app, email, mobile, SMS, Intercom, Messenger, link, and QR code.
- Includes custom NPS filters, feedback themes, and closed-loop feedback management.
- Offers NPS insights with rolling averages and response counts over time.
Pricing Model
- Free plan available.
- Growth plan starts at approximately $199/month.
- Pricing varies based on features and response volume.
Ease of Setup and Use
- Moderate setup required.
- Integrations with CRM, marketing, and helpdesk platforms.
Integrations
- Extensive integrations with CRM, marketing, and helpdesk platforms.
- No information on Shopify integration.
Customer Support and Documentation
- Email and chat support.
- Comprehensive documentation and community forums.
Best-Fit Customer Profile
- B2B SaaS companies seeking multi-channel feedback and advanced analytics.
Three-Way Comparison
| Feature | ReConvert | Hulk NPS Post Purchase Survey | Wootric |
|---|---|---|---|
| Core Features | Customizes thank-you pages, one-click upsells, A/B testing, analytics | Post-purchase surveys, NPS, customer satisfaction, product feedback | NPS, CSAT, CES micro-surveys, multi-channel surveys, feedback management |
| Pricing Model | 14-day free trial; charges based on orders or generated revenue | Free plan; Pro Plan at $25/month or $250/year | Free plan; Growth plan starts at ~$199/month |
| Ease of Setup and Use | Quick setup with drag-and-drop interface | Easy installation via Shopify App Store | Moderate setup; requires integrations |
| Integrations | Shopify, Wix checkout | Shopify-native | CRM, marketing, helpdesk platforms; no Shopify integration |
| Customer Support and Documentation | 24/7 live chat support; tutorials and tips | Email support; Shopify app documentation | Email and chat support; documentation and community forums |
| Best-Fit Customer Profile | Shopify merchants seeking post-purchase engagement and increased AOV | Shopify merchants, especially in subscription models, seeking efficient feedback collection | B2B SaaS companies seeking multi-channel feedback and advanced analytics |
Situational Recommendations
For Shopify Merchants Seeking Post-Purchase Engagement: ReConvert offers comprehensive tools to enhance the post-purchase experience, including customizable thank-you pages and upsell opportunities.
For Shopify Subscription Stores Seeking Efficient Feedback Collection: Hulk NPS Post Purchase Survey provides a straightforward solution for gathering post-purchase feedback, with a free plan suitable for development stores.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
