ReConvert and KnoCommerce are two Shopify Plus applications designed to enhance the post-purchase experience for merchants. ReConvert focuses on optimizing the thank-you page with upsell opportunities and survey widgets, while KnoCommerce specializes in post-purchase attribution surveys that collect zero-party data through multi-question flows. This comparison evaluates their features, pricing models, ease of use, integrations, customer support, and ideal customer profiles to assist merchants in selecting the most suitable tool for their needs.
ReConvert
Features
ReConvert enables merchants to customize the Shopify thank-you page by adding personalized cross-sells, pop-ups, custom videos, and surveys. It offers one-click upsells displayed after checkout, allowing customers to add additional products without re-entering payment details. The platform also provides a drag-and-drop funnel builder, A/B testing capabilities, segmentation and triggers, and full reporting and analytics. Additionally, ReConvert integrates with various marketing tools to streamline the post-purchase journey. (reconvert.io)
Pricing Model
ReConvert employs a dynamic pricing model based on the higher of two factors: the total number of orders in the last 30 days or 0.75% of the revenue generated by the app. This approach ensures that merchants pay more only when they earn more, with no usage caps. A 14-day free trial is available for new users to explore all features without commitment. (help.reconvert.io)
Ease of Setup and Use
ReConvert offers a user-friendly interface with a drag-and-drop funnel builder, making it accessible for merchants without technical expertise. The platform provides a 14-day free trial, allowing users to test all features risk-free. (help.reconvert.io)
Integrations
ReConvert integrates seamlessly with Shopify, enhancing the native post-purchase experience. It also supports various marketing tools, including email marketing platforms and analytics services, to provide a cohesive marketing stack. (reconvert.io)
Customer Support and Documentation
ReConvert offers 24/7 live chat support, ensuring prompt assistance for merchants. The platform provides comprehensive documentation and tutorials to guide users through setup and optimization processes. (help.reconvert.io)
Best-Fit Customer Profile
ReConvert is ideal for Shopify Plus merchants seeking to enhance their post-purchase experience by increasing average order value through upselling and cross-selling. Its dynamic pricing model caters to businesses of varying sizes, from startups to established enterprises.
KnoCommerce
Features
KnoCommerce specializes in post-purchase attribution surveys, enabling merchants to collect zero-party data through multi-question flows. The platform offers unlimited surveys and questions, advanced question types, and integrations with over 20 platforms. Additional features include order attribution reports, benchmarking, and survey links for email, SMS, and community channels. KnoCommerce also provides custom audiences and automated insights to help merchants understand customer behavior and preferences. (try.knocommerce.com)
Pricing Model
KnoCommerce offers tiered pricing plans:
- Starter: $19 per month, includes 1 live survey with up to 3 questions.
- Analyst: $119 per month, includes 2 live surveys with unlimited questions.
- Pro: $299 per month, includes 4 live surveys with unlimited questions.
- Enterprise: Custom pricing for high-volume brands needing unlimited surveys and dedicated support.
A 7-day free trial is available for new users to explore the platform's capabilities. (try.knocommerce.com)
Ease of Setup and Use
KnoCommerce provides a straightforward setup process with a 7-day free trial, allowing merchants to test the platform's features. The user interface is designed for ease of use, enabling merchants to create and manage surveys without technical expertise. (try.knocommerce.com)
Integrations
KnoCommerce integrates with over 20 platforms, including Shopify, to collect zero-party data through post-purchase surveys. Integrations with email service providers and other marketing tools are also available to enhance data collection and analysis. (try.knocommerce.com)
Customer Support and Documentation
KnoCommerce offers support via email and chat from Monday to Friday, 9 am to 5 pm MST. The platform provides onboarding, training, and demos by appointment, as well as comprehensive documentation to assist users. (knocommerce.com)
Best-Fit Customer Profile
KnoCommerce is suitable for Shopify Plus merchants aiming to gather in-depth customer insights through post-purchase surveys. Its tiered pricing plans cater to businesses ranging from startups to high-volume brands requiring unlimited surveys and dedicated support.
Side-by-Side Comparison
The following table summarizes the key features and pricing models of ReConvert and KnoCommerce:
| Feature/Aspect | ReConvert | KnoCommerce |
|---|---|---|
| Core Features | Customizable thank-you page, one-click upsells, A/B testing, full reporting and analytics. | Post-purchase attribution surveys, unlimited surveys and questions, advanced question types. |
| Pricing Model | Dynamic pricing based on orders and revenue generated by the app; 14-day free trial. | Tiered pricing: Starter ($19/month), Analyst ($119/month), Pro ($299/month), Enterprise (custom); 7-day free trial. |
| Ease of Setup and Use | User-friendly interface with drag-and-drop funnel builder; 14-day free trial. | Straightforward setup with 7-day free trial; designed for ease of use. |
| Integrations | Seamless integration with Shopify and various marketing tools. | Integrates with over 20 platforms, including Shopify; supports email service providers. |
| **Customer |
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
