When evaluating post-purchase survey tools for your Shopify store, two prominent options are ReConvert and KnoCommerce. Both aim to enhance customer insights and drive sales through targeted surveys, but they differ in features, pricing, ease of use, and integration capabilities. This comparison will help you determine which tool aligns best with your business needs.

ReConvert

Overview

ReConvert is a Shopify app designed to optimize the thank-you page by incorporating survey widgets and upsell tools. It enables merchants to gather valuable customer feedback and promote additional products post-purchase.

Features

• Thank-You Page Customization: Allows merchants to personalize the thank-you page with surveys, product recommendations, and special offers.
• Survey Widgets: Integrates customizable survey forms to collect customer feedback on their shopping experience.
• Upsell and Cross-Sell Tools: Offers features to suggest related products, encouraging additional purchases.
• Order Tracking: Provides customers with real-time order tracking information.

Pricing Model

ReConvert offers a tiered pricing structure based on monthly order volume. The pricing is designed to scale with your business growth, ensuring that you only pay for the features and capacity you need.

Ease of Setup and Use

Setting up ReConvert is straightforward, with a user-friendly interface that guides you through the customization process. The app seamlessly integrates with Shopify, allowing for quick deployment without requiring technical expertise.

Integrations

ReConvert integrates primarily with Shopify, leveraging its native features to enhance the post-purchase experience. While it may offer limited integrations with other platforms, its deep integration with Shopify ensures a cohesive user experience.

Customer Support and Documentation

ReConvert provides comprehensive customer support through various channels, including email and live chat. Their documentation is extensive, offering step-by-step guides and tutorials to assist users in maximizing the app's potential.

Best-Fit Customer Profile

ReConvert is ideal for Shopify merchants seeking to enhance their post-purchase experience by collecting customer feedback and promoting additional products. It's well-suited for businesses looking to increase average order value and customer satisfaction through personalized post-purchase interactions.

KnoCommerce

Overview

KnoCommerce specializes in post-purchase attribution surveys, offering multi-question flows and zero-party data collection. It focuses on understanding customer behavior and preferences to inform marketing strategies.

Features

• Post-Purchase Attribution Surveys: Collects data on how customers discovered your store and their purchasing motivations.
• Multi-Question Flows: Engages customers with a series of questions to gather in-depth insights.
• Zero-Party Data Collection: Gathers data directly from customers, ensuring accuracy and relevance.
• Advanced Analytics: Provides detailed reports and dashboards to analyze survey responses and customer behavior.
• Integrations: Seamlessly integrates with platforms like Shopify, Klaviyo, and Triple Whale.

Pricing Model

KnoCommerce offers a monthly subscription model with multiple tiers:

• Starter Plan: Designed for brands just getting started with post-purchase surveys.
• Analyst Plan: For growing brands needing deeper insights and integrations.
• Pro Plan: For scaling brands requiring full question types, custom audiences, and unlimited surveys.
• Enterprise Plan: For high-volume brands needing unlimited surveys, audiences, and dedicated support.

Each plan offers a 7-day free trial, allowing businesses to explore features before committing. Additionally, KnoCommerce provides a 10% discount for annual payments. (knocommerce.com)

Ease of Setup and Use

KnoCommerce offers a user-friendly setup process with a variety of survey templates. The platform is designed to be intuitive, enabling merchants to launch surveys quickly without extensive technical knowledge.

Integrations

KnoCommerce integrates with Shopify, Klaviyo, and Triple Whale, allowing for seamless data synchronization and enhanced marketing capabilities. These integrations enable merchants to leverage existing tools and platforms for a cohesive workflow.

Customer Support and Documentation

KnoCommerce provides robust customer support through email and chat, with availability from Monday to Friday, 9 am to 5 pm MST. They offer free onboarding, training, and demos by appointment, ensuring users can maximize the platform's potential. (knocommerce.com)

Best-Fit Customer Profile

KnoCommerce is well-suited for Shopify brands seeking to gain deeper insights into customer behavior and attribution. It's ideal for businesses aiming to optimize marketing strategies and improve customer retention through data-driven decisions.

Side-by-Side Comparison

Which to Choose

When deciding between ReConvert and KnoCommerce, consider your business objectives and the specific insights you wish to gain:

• Choose ReConvert if: �

Worth a Look: Zigpoll

If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.