When evaluating post-purchase survey tools for online stores, it's essential to consider how each platform aligns with your business objectives. ReConvert, KnoCommerce, and UserLoop are three prominent options, each offering unique features tailored to different needs.
ReConvert
ReConvert is a Shopify app that focuses on enhancing the post-purchase experience by combining thank-you page customization with survey widgets and upsell tools.
Core Features and Functionality
Thank-You Page Builder: Offers a drag-and-drop editor to customize the post-purchase page, allowing for the addition of elements like countdown timers, order tracking, and personalized product recommendations.
Survey Widgets: Integrates simple survey options, including multiple-choice questions, NPS (Net Promoter Score) surveys, and rating scales, enabling merchants to gather customer feedback seamlessly.
Upsell and Cross-Sell Tools: Provides features such as reorder buttons, product recommendations, and discount timers to encourage additional purchases post-checkout.
Pricing Model
ReConvert offers tiered pricing based on feature access rather than response volume:
Free Plan: Includes basic thank-you page customizations and limited survey features.
Paid Plans: Start at approximately $7.99 per month, scaling up to higher tiers that unlock advanced features like priority support and API access.
Ease of Setup and Use
The platform is designed for ease of use, with a user-friendly interface that allows merchants to set up and customize their post-purchase pages without technical expertise. The drag-and-drop editor simplifies the process, making it accessible even for those with limited technical skills.
Integrations
ReConvert integrates seamlessly with Shopify, leveraging its checkout and order systems to implement upsells and collect survey data. However, it has limited integrations with third-party platforms, which may be a consideration for merchants using a diverse set of tools.
Customer Support and Documentation
ReConvert provides email support, live chat during business hours, and an extensive help center with tutorials and guides. Users have reported quick responses and helpful documentation, although some complex feature requests can take longer to address.
Best-Fit Customer Profile
ReConvert is ideal for small to medium Shopify merchants aiming to boost average order value and customer retention through post-purchase upselling combined with basic survey feedback. Its focus on enhancing the post-purchase experience makes it suitable for stores looking to increase revenue immediately after checkout.
KnoCommerce
KnoCommerce specializes in post-purchase attribution surveys, enabling merchants to understand customer motivations and preferences through detailed, multi-question surveys.
Core Features and Functionality
Attribution Surveys: Offers multi-question surveys designed to capture zero-party data, helping merchants understand which marketing efforts influenced a sale.
Survey Flow Customization: Supports conditional logic, allowing for personalized survey experiences based on customer responses.
Analytics and Reporting: Provides detailed analytics on survey responses, customer segmentation, and attribution insights, aiding in data-driven decision-making.
Pricing Model
KnoCommerce's pricing is structured around survey volume and features:
Entry-Level Plan: Starts at approximately $119 per month, supporting two live surveys with unlimited questions and access to over 20 integrations.
Mid-Tier Plan: Priced at around $299 per month, offering four live surveys and additional features.
High-Volume Plan: Custom pricing is available for brands with higher survey needs.
Ease of Setup and Use
While KnoCommerce integrates seamlessly with Shopify, setting up multi-question survey flows and configuring attribution tracking may require a steeper learning curve. The platform offers guided setup and templates to assist users, but those new to survey design may need additional time to become proficient.
Integrations
KnoCommerce integrates with a wide range of platforms, including Klaviyo, Shopify, Triple Whale, Yotpo, and more, allowing for comprehensive data synchronization and marketing automation. This extensive integration capability is beneficial for merchants looking to connect their survey data with various marketing and analytics tools.
Customer Support and Documentation
KnoCommerce offers email support and onboarding assistance, with a knowledge base covering setup and best practices. Personalized onboarding calls are available for higher-tier plans, providing tailored support to ensure successful implementation.
Best-Fit Customer Profile
KnoCommerce is best suited for medium to larger Shopify stores focused on obtaining detailed customer insights and data-driven marketing strategies. Merchants seeking sophisticated survey features and integrations to refine their marketing attribution will find value in this platform.
UserLoop
UserLoop provides AI-powered post-purchase surveys with automated insights, enabling merchants to gather and analyze customer feedback efficiently.
Core Features and Functionality
AI-Driven Surveys: Utilizes artificial intelligence to create and analyze surveys, offering automated insights and trend reports.
Survey Customization: Allows for survey customization with AI suggestions and supports multiple languages, catering to a diverse customer base.
Automated Insights: Provides in-depth response analytics with integration to platforms like Slack, delivering actionable recommendations to improve customer experience.
Pricing Model
UserLoop offers a tiered pricing structure based on survey responses and features:
Free Plan: Available with limited features, suitable for small stores or those testing the platform.
Basic Plan: Priced at approximately $49 per month, supporting up to 500 responses and offering AI insights.
Standard Plan: At around $99 per month, it accommodates up to 2,000 responses with advanced insights.
Enterprise Plan: Custom pricing is available for high-volume brands requiring extensive survey capabilities.
Ease of Setup and Use
UserLoop provides a user-friendly interface with AI-driven survey creation, enabling merchants to set up
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
