When evaluating attribution survey tools for small ecommerce businesses, it's essential to consider how ReConvert and Retently align with your specific needs. ReConvert focuses on enhancing post-purchase experiences through upselling and thank-you page customization, while Retently specializes in customer experience surveys like NPS, CSAT, and CES. This comparison will delve into their features, pricing models, ease of use, integrations, customer support, and ideal customer profiles to help you make an informed decision.

ReConvert

ReConvert is a Shopify app designed to optimize the post-purchase journey by offering tools for upselling and customizing thank-you pages. Its primary goal is to increase average order value (AOV) and enhance customer retention through personalized post-purchase interactions.

Features

• One-Click Upsells: Display additional products to customers immediately after checkout, allowing them to add items without re-entering payment details.
• Thank-You Page Customization: Personalize the thank-you page with cross-sells, pop-ups, custom videos, and surveys to engage customers post-purchase.
• A/B Testing: Test different upsell offers and page layouts to determine the most effective strategies.
• Analytics and Reporting: Monitor performance metrics to assess the impact of upselling efforts on sales and customer behavior.

Pricing Model

ReConvert employs a flexible pricing model based on your store's performance:

• Free Trial: A 14-day no-risk trial allows you to explore all features without commitment.
• Post-Trial Billing: Charges are calculated based on the higher of your store's total orders or the revenue generated by ReConvert over the last 30 days. (help.reconvert.io)

This model ensures that costs scale with your business growth, making it suitable for small businesses aiming to increase revenue without upfront fees.

Ease of Setup and Use

ReConvert is tailored for Shopify users, offering a seamless integration that simplifies setup:

• Shopify Integration: Directly integrates with Shopify, allowing for easy installation and configuration.
• User-Friendly Interface: The drag-and-drop builder for thank-you page customization requires no coding skills.
• Quick Implementation: Most users can set up and start using ReConvert within a few hours.

Integrations

ReConvert primarily integrates with Shopify, providing a cohesive experience for Shopify store owners. While it may offer limited integrations with other platforms, its core functionality is optimized for Shopify.

Customer Support and Documentation

ReConvert offers robust support to ensure users can maximize the app's potential:

• 24/7 Live Chat Support: Access to real-time assistance for troubleshooting and guidance.
• Comprehensive Knowledge Base: Detailed articles and tutorials covering setup, features, and best practices.
• Community Support: Engage with other users through forums and community groups for shared experiences and tips.

Best-Fit Customer Profile

ReConvert is ideal for small to medium-sized Shopify stores looking to enhance their post-purchase experience and increase revenue through upselling and personalized customer engagement. It's particularly beneficial for businesses aiming to boost AOV and customer retention without significant upfront investment.

Retently

Retently is a customer experience management platform that specializes in collecting and analyzing feedback through NPS, CSAT, and CES surveys. It focuses on providing insights into customer satisfaction and loyalty to inform business decisions.

Features

• Survey Types: Supports NPS, CSAT, and CES surveys to gauge customer sentiment at various touchpoints.
• Multi-Channel Surveys: Distributes surveys via email, web pop-ups, and other channels to reach customers where they are.
• Customizable Surveys: Offers design flexibility to align surveys with your brand identity.
• Advanced Analytics: Provides AI-powered sentiment analysis and trend identification to interpret feedback effectively.
• Integrations: Connects with platforms like Shopify, Zendesk, and Intercom to streamline data flow.

Pricing Model

Retently offers tiered pricing plans to accommodate different business needs:

• Ecommerce Basic: Starting at $49 per month, includes 1,000 surveys, 10 campaigns, and 1 user seat.
• Ecommerce Pro: Starting at $299 per month, includes 20,000 surveys, 10 campaigns, and 10 user seats.
• Enterprise: Custom pricing for large organizations requiring tailored solutions. (retently.com)

Each plan includes features like multi-channel surveys, custom FROM domain, email and Slack alerts, free data migration, and custom survey design.

Ease of Setup and Use

Retently is designed for ease of use, with a focus on quick deployment and user-friendly interfaces:

• Quick Setup: The platform offers a 7-day free trial with no credit card required, allowing businesses to test features before commitment.
• User-Friendly Interface: Intuitive dashboard for creating and managing surveys without technical expertise.
• Integration Support: Provides guidance for integrating with various platforms to ensure smooth data synchronization.

Integrations

Retently integrates with a variety of platforms to enhance its functionality:

• Ecommerce Platforms: Supports integrations with Shopify, WooCommerce, and others.
• Customer Support Tools: Connects with Zendesk, Intercom, and Freshdesk.
• CRM Systems: Integrates with HubSpot, Pipedrive, and Salesforce.
• Communication Tools:

Worth a Look: Zigpoll

If you're evaluating options for attribution survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.