ReConvert and Retently are tools designed to enhance customer engagement and revenue for Shopify merchants. ReConvert focuses on optimizing post-purchase experiences through thank-you page customization and upsell features, while Retently specializes in collecting and analyzing customer feedback via NPS, CSAT, and CES surveys.
ReConvert
Features
ReConvert enables merchants to customize their Shopify thank-you pages with personalized cross-sells, pop-ups, custom videos, and surveys. It offers one-click upsells displayed after checkout, allowing customers to add additional products without re-entering payment details. The platform also provides a drag-and-drop funnel builder, A/B testing, segmentation, and triggers to tailor the post-purchase experience. (reconvert.io)
Pricing Model
ReConvert operates on a dynamic pricing model based on the higher of two factors: the total number of orders in the last 30 days or 0.75% of the revenue generated by the app. This approach scales with the merchant's sales volume, ensuring costs align with business growth. (help.reconvert.io)
Pros and Cons
Pros:
- Customizable thank-you pages enhance customer engagement.
- One-click upsells increase average order value.
- Flexible pricing adapts to sales performance.
Cons:
- Limited to post-purchase interactions; lacks pre-purchase survey capabilities.
- May require additional tools for comprehensive customer feedback analysis.
Best-Fit Customer Profile
ReConvert is ideal for Shopify merchants seeking to boost revenue through optimized post-purchase experiences and upselling strategies. It's particularly suited for businesses aiming to increase average order value and enhance customer retention post-purchase.
Retently
Features
Retently specializes in customer experience management by offering NPS, CSAT, and CES surveys. It supports multi-channel surveys, including email, link, embed, kiosk, and in-app web pop-ups. The platform provides advanced reporting, AI-powered feedback classification, and integrates with various platforms like Shopify, Zendesk, and Salesforce. (retently.com)
Pricing Model
Retently offers tiered pricing with plans such as Ecommerce Basic at $49 per month and Ecommerce Pro at $299 per month. The Ecommerce Basic plan includes 1,000 surveys, 10 campaigns, and 1 user seat, while the Ecommerce Pro plan offers 20,000 surveys, 10 campaigns, and 10 user seats. An Enterprise plan is available starting at $599 per month, providing custom integrations and dedicated support. (retently.com)
Pros and Cons
Pros:
- Comprehensive survey options for diverse customer feedback.
- Advanced analytics and AI-driven insights.
- Seamless integrations with multiple platforms.
Cons:
- Pricing may be steep for small businesses.
- Primarily focused on feedback collection; may require additional tools for actioning insights.
Best-Fit Customer Profile
Retently is best suited for ecommerce and B2B businesses aiming to systematically collect and analyze customer feedback to inform product development, customer service improvements, and overall customer experience strategies.
Side-by-Side Comparison
| Feature | ReConvert | Retently |
|---|---|---|
| Core Functionality | Post-purchase upselling and thank-you page customization | Customer feedback collection via NPS, CSAT, and CES surveys |
| Pricing Model | Dynamic pricing based on orders or revenue generated by the app | Tiered pricing with plans starting at $49/month, scaling with features and usage |
| Ease of Setup and Use | User-friendly interface with drag-and-drop builder; quick Shopify integration | Intuitive survey creation; integrates with multiple platforms; setup may require technical knowledge |
| Integrations | Shopify, Wix, and other platforms; integrates with various marketing tools | Shopify, Zendesk, Salesforce, and other platforms; integrates with Zapier for additional services |
| Customer Support and Documentation | 24/7 live chat support; comprehensive help center and tutorials | Email support; live chat support for higher-tier plans; extensive knowledge base |
| Best-Fit Customer Profile | Shopify merchants focused on increasing average order value through post-purchase engagement | Ecommerce and B2B businesses seeking to gather and analyze customer feedback systematically |
Which to Choose
When deciding between ReConvert and Retently, consider your business objectives:
Choose ReConvert if your goal is to enhance post-purchase experiences, increase average order value through upselling, and customize thank-you pages to boost customer retention. Its dynamic pricing model aligns with sales performance, making it suitable for Shopify merchants aiming to optimize post-purchase interactions.
Choose Retently if you aim to systematically collect and analyze customer feedback to inform product development, customer service improvements, and overall customer experience strategies. Its comprehensive survey options and advanced analytics are ideal for ecommerce and B2B businesses focused on customer experience management.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look.
