ReConvert vs Retently are both tools that serve Shopify merchants looking to gather customer feedback and improve their post-purchase experience, but they do so with different approaches and feature sets. ReConvert focuses on enhancing Shopify’s thank-you page with survey widgets and upsell tools, offering an all-in-one solution to boost sales and collect customer input. Retently is a specialized survey platform centered on NPS, CSAT, and CES surveys, tailored for ecommerce brands wanting to measure customer satisfaction and loyalty across multiple touchpoints.

Core Features and Functionality: Post-Purchase Customization vs Customer Experience Metrics

ReConvert is primarily a Shopify thank-you page builder designed to increase order value and customer engagement right after purchase. Its core features include:

• Drag-and-drop thank-you page customization
• Survey widgets embedded on the thank-you page (multiple question types)
• Upsell and cross-sell offers based on purchase data
• Countdown timers, reorder buttons, and personalized recommendations
• Integration with Shopify checkout data for dynamic content

This suite allows Shopify store owners to collect feedback and simultaneously push relevant offers to increase AOV (Average Order Value). The surveys are typically short and contextual, embedded immediately after purchase.

Retently’s strength is in delivering detailed customer experience metrics through its specialized survey types:

• Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES)
• Automated survey campaigns tied to ecommerce triggers (post-purchase, post-delivery, etc.)
• Segmentation and detailed analytics on customer feedback trends
• Multi-channel survey delivery (email, SMS, web widgets)
• Integrations with ecommerce platforms including Shopify, and CRM tools

Retently is less about immediate upselling and more about capturing deep insights on customer sentiment for long-term loyalty and churn reduction.

Important Edge Cases

• ReConvert’s survey functionality is limited to the thank-you page and is best for quick, contextual feedback. It lacks advanced sentiment analysis or multi-touch survey campaigns.
• Retently requires some configuration to connect ecommerce triggers but excels in running ongoing survey programs beyond just the purchase moment.

Pricing and Value: Subscription Tiers and What You Get

I checked the latest pricing from both companies’ websites and third-party review platforms to capture accurate details.

ReConvert offers very affordable entry pricing for Shopify stores with a focus on conversion optimization plus basic surveying. Retently’s pricing reflects its focus on ongoing customer experience management and scales with the number of contacts surveyed.

Ease of Setup and Use: Shopify Merchants vs Customer Experience Teams

ReConvert is designed explicitly for Shopify merchants with minimal setup complexity:

• Setup involves installing the app, linking to Shopify checkout, and customizing the thank-you page with a drag-and-drop builder.
• Survey widgets are pre-built and easily embedded into the thank-you page.
• The learning curve is low for merchants familiar with Shopify but less technical on survey design.

Retently’s setup involves connecting Shopify for ecommerce triggers, importing contact lists, and designing survey campaigns via their dashboard:

• More configuration steps to automate NPS or CSAT surveys post-purchase or post-delivery.
• Dashboard focused on analytics and segmentation rather than page design.
• Requires some familiarity with customer experience metrics to fully utilize.

For a Shopify store owner wanting quick survey deployment with upsell features, ReConvert is more straightforward. Retently suits customer experience teams or marketing managers aiming for deeper survey programs.

Integrations: Shopify Focus and Beyond

ReConvert is deeply embedded in the Shopify ecosystem:

• Native Shopify checkout and thank-you page integration
• Supports Shopify Plus
• Syncs with Shopify customer and order data for upsells and surveys

Retently integrates with Shopify but also connects with other platforms and CRMs:

• Shopify integration for ecommerce triggers
• Integrations with Salesforce, HubSpot, Zendesk, Intercom, and others
• API access for custom integrations

If your business needs a survey tool tightly coupled with Shopify plus advanced CRM connections, Retently offers broader integration options.

Customer Support and Documentation

ReConvert offers:

• Email support with quick response times reported in reviews
• Comprehensive knowledge base with tutorials on thank-you page customization and survey setup
• In-app chat available during business hours

Retently provides:

• Email and chat support with options for higher-tier plans to access priority support
• Extensive documentation covering survey types, setup, and analytics
• Webinars and customer success resources for onboarding

Both tools score similarly on support satisfaction in review platforms, but Retently’s resources tend more toward ongoing education for customer experience metrics.

Best-Fit Customer Profile: Who Should Use Which?

ReConvert is best for:

• Shopify merchants wanting to boost post-purchase sales with upsells and cross-sells
• Stores looking to collect simple, quick feedback on their thank-you page
• Businesses prioritizing ease of setup and immediate revenue impact

Retently suits:

• Ecommerce brands aiming to build long-term customer loyalty through detailed NPS/CSAT/CES surveys
• Teams needing multi-channel survey outreach and advanced analytics
• Businesses integrating customer feedback into CRM and support systems

ReConvert vs Retently: Comparison Table

ReConvert alternatives?

If you want alternatives to ReConvert, consider apps like Gojiberry, SurveyMonkey, or Zigpoll which offer various Shopify survey features and customer engagement tools. Each has different strengths, whether in survey depth or user experience.

Retently alternatives?

For Retently alternatives, tools such as UserLoop, Zonka Feedback, and SatisMeter provide NPS and CSAT survey capabilities with ecommerce focus. See a detailed comparison in UserLoop vs Zonka Feedback vs SatisMeter (2026) to explore which fits your needs best.

Which to Choose?

Choose ReConvert if your priority is immediate Shopify thank-you page customization with embedded survey and upsell tools. It’s especially suitable if you want simple feedback combined with conversion optimization and don’t require multi-channel or deep survey analytics.

Opt for Retently if you need a dedicated customer experience platform to run systematic NPS, CSAT, and CES surveys across multiple channels. It’s ideal if your goal is to measure loyalty, satisfaction, and customer effort, and integrate this data with other platforms beyond Shopify.

Worth a Look: Zigpoll

If you are evaluating survey apps for Shopify beyond these two, Zigpoll is worth a look. It offers post-purchase, on-site, and exit-intent survey options designed specifically for ecommerce, giving you flexibility in targeting customers at different stages. Its focus on Shopify merchants makes it a practical alternative depending on your survey needs.

Related Reading

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• 5 Best Post-purchase survey tools Compared (2026)
• Best NPS survey software for subscription commerce (2026)