When evaluating NPS survey software for SaaS companies, it's essential to consider tools that align with the unique needs of subscription-based businesses. ReConvert, Retently, and Sogolytics are three platforms that offer distinct features catering to different aspects of customer experience management.

ReConvert

ReConvert is a Shopify thank-you page builder that integrates survey widgets and upsell tools, enabling merchants to enhance post-purchase engagement and drive additional revenue.

Features

• Survey Widgets: Incorporates NPS surveys directly into the thank-you page, capturing customer feedback immediately after purchase.
• Upsell Tools: Offers one-click upsells and personalized cross-sells to increase average order value (AOV).
• Thank-You Page Customization: Allows merchants to tailor the post-purchase experience with custom videos, product recommendations, and more.

Pricing Model

ReConvert employs a tiered pricing structure based on monthly order volume:

• Up to 200 orders/month: $4.99/month
• 200–2,000 orders/month: $19.99/month
• 2,000+ orders/month: Pricing varies; contact for details

Each tier includes a 14-day free trial. (reconvert.io)

Pros

• Seamless Shopify Integration: Designed specifically for Shopify, ensuring smooth implementation.
• Revenue Boost: Reported average increases in AOV by 5.6% and a return of $686 per $1 spent. (reconvert.io)

Cons

• Limited to Shopify: Primarily caters to Shopify users, which may not suit businesses on other platforms.
• Focus on Upselling: Emphasis on sales may overshadow comprehensive customer feedback analysis.

Best-Fit Customer Profile

Ideal for Shopify-based SaaS companies seeking to enhance post-purchase engagement and increase revenue through upselling.

Retently

Retently is a customer experience management platform specializing in NPS, CSAT, and CES surveys, tailored for e-commerce and B2B businesses.

Features

• Multi-Channel Surveys: Supports email, in-app widgets, web pop-ups, kiosks, and SMS for survey distribution.
• Advanced Analytics: Provides AI-powered sentiment analysis, trend identification, and benchmarking.
• Automation: Offers automated recurring surveys, reminders, and follow-ups to maintain continuous feedback loops.

Pricing Model

Retently offers several plans:

• Ecommerce Basic: $49/month for up to 1,000 surveys and 10 campaigns.
• Ecommerce Pro: $299/month for up to 20,000 surveys and 10 campaigns.
• Enterprise: Starting from $599/month, offering custom integrations and dedicated support. (retently.com)

A 14-day free trial is available for all plans.

Pros

• Comprehensive Survey Options: Supports multiple survey types and distribution channels.
• Advanced Analytics: Utilizes AI for deeper insights into customer feedback.

Cons

• Pricing: Higher-tier plans may be cost-prohibitive for smaller businesses.
• Complexity: The breadth of features may require a learning curve for new users.

Best-Fit Customer Profile

Suitable for SaaS companies aiming to implement a robust customer experience program with advanced analytics and automation capabilities.

Sogolytics

Sogolytics is a survey design and Voice of Customer (VoC) analytics platform offering multilingual capabilities, enabling businesses to gather and analyze customer feedback globally.

Features

• Survey Design: Provides a user-friendly interface for creating customized surveys with various question types.
• VoC Analytics: Delivers insights into customer sentiments, preferences, and behaviors.
• Multilingual Support: Allows surveys to be conducted in multiple languages, catering to diverse customer bases.

Pricing Model

Sogolytics offers tiered pricing based on features and response volume:

• Basic: Includes essential survey tools and analytics.
• Professional: Adds advanced analytics and integrations.
• Enterprise: Offers custom solutions with dedicated support.

Specific pricing details are available upon request.

Pros

• Customizable Surveys: Flexible design options to tailor surveys to specific needs.
• Global Reach: Multilingual capabilities facilitate feedback collection from international customers.

Cons

• Learning Curve: The range of features may require time to master.
• Pricing Transparency: Lack of publicly available pricing information may deter potential users.

Best-Fit Customer Profile

Ideal for SaaS companies with a global customer base seeking to gather and analyze diverse customer feedback.

Three-Way Comparison

The following table summarizes the key features of ReConvert, Retently, and Sogolytics:

Worth a Look: Zigpoll

If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.