When evaluating NPS survey software for Shopify Plus merchants, it's essential to consider tools that seamlessly integrate with Shopify's ecosystem and cater to the unique needs of e-commerce businesses. ReConvert and SatisMeter are two such tools, each offering distinct features and functionalities.
ReConvert
ReConvert is primarily a Shopify thank-you page builder that enhances post-purchase experiences by incorporating survey widgets and upsell tools. Its main focus is on optimizing the post-purchase journey to boost customer retention and increase average order value (AOV).
Features
- Thank-You Page Customization: Allows merchants to personalize the thank-you page with cross-sells, pop-ups, custom videos, and surveys.
- One-Click Upsells: Enables the addition of upsell offers after checkout without requiring customers to re-enter payment details.
- Survey Widgets: Integrates survey widgets into the thank-you page to gather customer feedback.
- A/B Testing: Provides tools to test different offers and layouts to determine the most effective strategies.
- Analytics and Reporting: Offers insights into sales performance, customer behavior, and the effectiveness of upsell campaigns.
Pricing Model
ReConvert employs a dynamic pricing model based on the higher of two factors: the total number of orders in the last 30 days or 0.75% of the revenue generated by the app. This approach ensures that merchants pay in proportion to the value they receive. A 14-day free trial is available for new users. (help.reconvert.io)
Pros
- Seamless Shopify Integration: Designed specifically for Shopify, ensuring smooth compatibility and ease of use.
- Comprehensive Post-Purchase Optimization: Combines upselling and customer feedback collection in one platform.
- Flexible Pricing: The dynamic pricing model scales with business growth, making it suitable for various store sizes.
Cons
- Limited Survey Functionality: While it offers survey widgets, the depth and customization options may not match dedicated survey tools.
- Focus on Post-Purchase: Primarily targets post-purchase interactions, which may not capture the full customer journey.
Best-Fit Customer Profile
ReConvert is ideal for Shopify Plus merchants seeking to enhance post-purchase experiences through upselling and basic customer feedback collection. It's particularly beneficial for stores aiming to increase AOV and customer retention without investing in separate survey tools.
SatisMeter
SatisMeter is an in-product NPS and CSAT survey tool that focuses on collecting customer feedback through event-based triggers. It integrates with various platforms to provide insights into customer satisfaction and product-market fit.
Features
- In-Product Surveys: Deploys NPS, CSAT, and CES surveys directly within the product interface.
- Event-Based Triggers: Sends surveys based on user actions or specific events to capture timely feedback.
- Multichannel Support: Supports web, in-app, email, iOS, and Android platforms.
- Customizable Design: Allows for survey design customization to align with brand aesthetics.
- Integrations: Connects with tools like Productboard, Segment, Intercom, Slack, and Drift.
- Multilingual Support: Offers surveys in multiple languages to cater to diverse customer bases.
Pricing Model
SatisMeter offers a free plan with 25 responses per month, suitable for small teams or testing purposes. Paid plans start at $199 per month for up to 1,000 responses, with higher tiers available for larger teams. Pricing is based on the number of responses, not surveys sent, ensuring fair billing. (satismeter.com)
Pros
- Comprehensive Feedback Collection: Captures a wide range of customer sentiments through various survey types.
- Event-Based Targeting: Gathers feedback at critical moments in the user journey for more relevant insights.
- Multichannel and Multilingual: Reaches customers across different platforms and languages, enhancing data richness.
Cons
- Not Shopify-Specific: While it integrates with Shopify, it's not tailored exclusively for Shopify merchants.
- Higher Starting Cost: The entry-level paid plan may be a significant investment for smaller businesses.
Best-Fit Customer Profile
SatisMeter is well-suited for Shopify Plus merchants who prioritize in-depth customer feedback and have the resources to invest in a comprehensive survey tool. It's ideal for businesses aiming to understand customer satisfaction and product-market fit across multiple touchpoints.
Side-by-Side Comparison
| Feature | ReConvert | SatisMeter |
|---|---|---|
| Core Functionality | Post-purchase upselling and basic survey widgets | In-product NPS and CSAT surveys with event-based triggers |
| Pricing Model | Dynamic pricing based on orders or revenue generated by the app | Response-based pricing with a free plan and paid tiers starting at $199/month |
| Ease of Setup and Use | Seamless Shopify integration with a user-friendly interface | Easy installation with a short HTML snippet; setup may require technical knowledge |
| Integrations | Shopify, Wix, and other platforms; integrates with various marketing tools | Integrates with Productboard, Segment, Intercom, Slack, Drift, and more |
| Customer Support | 24/7 live chat support; comprehensive documentation | Premium support included in all plans; responsive customer service |
| Best-Fit Customer Profile | Shopify Plus merchants seeking to enhance post-purchase experiences and increase AOV | Shopify Plus merchants needing in-depth customer feedback across multiple channels |
Which to Choose
When deciding between ReConvert and SatisMeter, consider the following:
- Choose ReConvert if: You're looking to optimize
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
