When evaluating post-purchase survey tools for ecommerce, it's essential to consider how ReConvert and Simplesat align with your business needs. ReConvert focuses on enhancing the post-purchase experience through upselling and thank-you page customization, while Simplesat specializes in collecting customer feedback via CSAT, CES, and NPS surveys.
Core Features and Functionality
ReConvert is a Shopify app that enables merchants to optimize their post-purchase process by adding checkout upsells, one-click upsells, and customizable thank-you pages. Its drag-and-drop editor allows for easy creation of upsell funnels and personalized offers. Additionally, ReConvert offers features like A/B testing, segmentation, and analytics to track performance. (reconvert.io)
Simplesat, on the other hand, is a customer feedback platform designed for managed service providers (MSPs) and service teams. It allows businesses to collect CSAT, CES, and NPS surveys with a single click, providing insights into customer satisfaction and service quality. Simplesat integrates with various platforms, including Freshdesk, Zendesk, and Intercom, to streamline feedback collection.
Pricing and Value
ReConvert offers a tiered pricing structure based on store order volume and revenue generated by the app. The Upsell Basic plan starts at $4.99 per month for up to 49 store orders or $49 in revenue generated by ReConvert. The Upsell Premium plan is priced at $7.99 per month for up to 99 store orders or $99 in revenue generated by the app. For stores with higher order volumes, custom pricing is available. (help.reconvert.io)
Simplesat's pricing details are not specified in the available sources. It's advisable to contact Simplesat directly for the most accurate and up-to-date pricing information.
Ease of Setup and Use
ReConvert provides a 14-day free trial, allowing merchants to test all features without commitment. The setup process involves installing the app and completing the onboarding steps to unlock all features. The drag-and-drop editor simplifies the creation of upsell funnels and thank-you pages, making it accessible even for users with limited technical expertise. (help.reconvert.io)
Simplesat's ease of setup and use are not detailed in the available sources. For specific information, reaching out to Simplesat's support team is recommended.
Integrations
ReConvert integrates seamlessly with Shopify, enhancing the post-purchase experience within the Shopify ecosystem. It also offers integrations with other platforms, including Wix, to cater to a broader range of ecommerce businesses. (reconvert.io)
Simplesat integrates with various platforms, including Freshdesk, Zendesk, and Intercom, enabling service teams to collect feedback directly within their existing workflows.
Customer Support and Documentation
ReConvert offers 24/7 live chat support, ensuring that merchants can receive assistance at any time. The platform also provides tutorials and tips through its YouTube channel, helping users maximize the app's potential. (help.reconvert.io)
Simplesat's customer support and documentation details are not specified in the available sources. For comprehensive support information, contacting Simplesat directly is advisable.
Best-Fit Customer Profile
ReConvert is ideal for Shopify merchants seeking to enhance their post-purchase process through upselling and thank-you page customization. It's particularly suited for businesses aiming to increase average order value and customer retention.
Simplesat is tailored for MSPs and service teams looking to gather customer feedback efficiently. It's best suited for businesses that prioritize understanding customer satisfaction and service quality through quick and easy survey collection.
Comparison Table
| Feature | ReConvert | Simplesat |
|---|---|---|
| Core Functionality | Post-purchase upselling, thank-you page customization, A/B testing, segmentation, analytics | CSAT, CES, and NPS surveys for customer feedback collection |
| Pricing | Upsell Basic: $4.99/month; Upsell Premium: $7.99/month; custom pricing for higher volumes | Contact Simplesat for pricing details |
| Ease of Setup | 14-day free trial; drag-and-drop editor | Contact Simplesat for setup information |
| Integrations | Shopify, Wix, and other platforms | Freshdesk, Zendesk, Intercom |
| Customer Support | 24/7 live chat; YouTube tutorials | Contact Simplesat for support information |
| Ideal Customer Profile | Shopify merchants aiming to boost post-purchase revenue and customer retention | MSPs and service teams seeking efficient customer feedback collection |
Which to Choose?
If your primary goal is to enhance the post-purchase experience on your Shopify store through upselling and thank-you page customization, ReConvert is a suitable choice. Its features are designed to increase average order value and customer retention.
If your focus is on collecting customer feedback efficiently, especially for service-oriented businesses, Simplesat may be more appropriate. Its emphasis on quick and easy survey collection aligns with the needs of MSPs and service teams.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing another avenue to gather valuable customer insights.
