ReConvert and Simplesat are tools designed to enhance customer engagement and feedback collection, but they serve different purposes and target distinct user bases. ReConvert is a Shopify app focused on optimizing the post-purchase experience for e-commerce stores, offering features like thank-you page builders, survey widgets, and upsell tools. Simplesat, on the other hand, is a customer satisfaction survey tool tailored for managed service providers (MSPs) and service teams, enabling them to gather and analyze customer feedback through CSAT, CES, and NPS surveys.
ReConvert
Features
ReConvert specializes in enhancing the post-purchase experience for Shopify merchants. Its key features include:
Thank-You Page Builder: Customize the order confirmation page to engage customers immediately after purchase.
Survey Widgets: Collect customer feedback directly on the thank-you page to gain insights into customer satisfaction and preferences.
Upsell Tools: Present personalized product recommendations to increase average order value.
Subscription Upsells: Offer subscription options for products to encourage recurring purchases. (help.reconvert.io)
Pricing Model
ReConvert employs a dynamic pricing model based on the higher of two factors:
Total Orders: Charges are determined by the total number of orders processed by the store in the last 30 days.
Revenue Generated by ReConvert: Charges are also based on the revenue generated through ReConvert's upsell features.
This model ensures that fees scale with the store's performance, aligning costs with growth. (help.reconvert.io)
Ease of Setup and Use
ReConvert offers a user-friendly interface with a straightforward setup process. The app integrates seamlessly with Shopify, allowing merchants to customize their thank-you pages and upsell strategies without requiring technical expertise.
Integrations
ReConvert is specifically designed for Shopify, providing deep integration with the platform. It leverages Shopify's native features to enhance the post-purchase experience, ensuring compatibility and ease of use for Shopify store owners.
Customer Support and Documentation
ReConvert provides 24/7 live chat support, ensuring that users can receive assistance at any time. Additionally, the platform offers comprehensive tutorials and a dedicated YouTube channel to help users maximize the app's potential. (help.reconvert.io)
Best-Fit Customer Profile
ReConvert is ideal for Shopify merchants seeking to optimize their post-purchase experience. It's particularly beneficial for e-commerce stores aiming to increase average order value through personalized upselling and gather immediate customer feedback to inform business decisions.
Simplesat
Features
Simplesat focuses on collecting and analyzing customer feedback for service-oriented businesses. Its key features include:
Customizable Surveys: Design surveys that align with your brand, supporting multiple languages and devices. (simplesat.io)
Automated Follow-Ups: Send reminders to customers who haven't completed surveys, improving response rates.
Multi-Question Surveys: Include unlimited questions per survey to gather comprehensive insights.
Various Question Types: Utilize multiple question formats, including multiple-choice, sliding scales, and open-ended questions.
Instant Testimonials: Publish positive feedback directly to your website to enhance credibility.
Pricing Model
Simplesat offers four tiered plans:
Standard, Pro, Elite: These plans have set prices, with annual billing options available for savings.
Enterprise: This plan is customized to the user's specific needs. (help.simplesat.io)
This tiered approach allows businesses to choose a plan that aligns with their size and requirements.
Ease of Setup and Use
Simplesat is designed for easy integration with various help desks, CRMs, and email service providers. Its intuitive interface and customizable survey options make it accessible for businesses without extensive technical resources. (simplesat.io)
Integrations
Simplesat integrates with over 50 platforms, including:
Help Desks: Zendesk, Freshdesk, Gorgias
CRMs: HubSpot, Salesforce
Email Service Providers: ActiveCampaign, Klaviyo
This extensive integration capability ensures that businesses can incorporate Simplesat into their existing workflows seamlessly. (simplesat.io)
Customer Support and Documentation
Simplesat offers world-class support with a dedicated team ready to assist users. The platform provides comprehensive documentation and resources to help users effectively implement and utilize the tool. (simplesat.io)
Best-Fit Customer Profile
Simplesat is best suited for MSPs and service teams looking to measure and improve customer satisfaction. It's particularly beneficial for businesses aiming to gather actionable feedback to enhance service quality and customer experience.
Side-by-Side Comparison
| Feature | ReConvert | Simplesat |
|---|---|---|
| Core Functionality | Post-purchase experience optimization for Shopify stores | Customer satisfaction surveys for MSPs and service teams |
| Pricing Model | Dynamic pricing based on total orders and revenue generated by ReConvert | Tiered pricing with set plans and an Enterprise option |
| Ease of Setup and Use | User-friendly interface with seamless Shopify integration | Easy integration with various platforms and intuitive survey customization |
| Integrations | Shopify-specific integrations | Over 50 integrations, including help desks, CR |
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
