When evaluating NPS survey software for Shopify Plus merchants, it's essential to consider tools that align with your specific needs. ReConvert and Simplesat are two such options, each offering distinct features and pricing structures.
ReConvert
ReConvert is a Shopify app designed to enhance post-purchase experiences by adding survey widgets and upsell tools to the thank-you page.
Features
- Survey Widgets: Integrate NPS surveys directly into the thank-you page to capture immediate customer feedback.
- Upsell Tools: Offer personalized product recommendations based on customer behavior.
- Customizable Templates: Tailor the thank-you page layout and content to match your brand.
Pricing Model
ReConvert employs a dynamic pricing model based on your store's performance:
- Free Trial: A 14-day no-risk trial allows full access to all features.
- Post-Trial Billing: Charges are calculated based on the higher of two factors over the last 30 days:
- Total number of orders
- Revenue generated by ReConvert
- Example: If your store had 500 orders and ReConvert generated $1,000 in revenue, the charge would be based on the revenue, with a base fee plus a commission. (help.reconvert.io)
Pros and Cons
Pros:
- Integrated Upselling: Combines customer feedback collection with upselling opportunities.
- Flexible Pricing: Scales with your store's performance, potentially reducing costs during slower periods.
Cons:
- Shopify-Centric: Primarily designed for Shopify stores; may not integrate seamlessly with other platforms.
- Complex Pricing Structure: The dynamic pricing model may be challenging to predict.
Best-Fit Customer Profile
ReConvert is ideal for Shopify Plus merchants seeking to enhance post-purchase engagement through integrated surveys and upselling, particularly those who prefer a pricing model tied to their sales performance.
Simplesat
Simplesat is a customer satisfaction survey tool tailored for managed service providers (MSPs) and service teams, offering one-click CSAT, CES, and NPS surveys.
Features
- Survey Distribution: Embed surveys in email signatures or helpdesk platforms.
- Automated NPS Surveys: Send quarterly NPS surveys via email to gather customer loyalty insights.
- Real-Time Feedback: Access immediate customer feedback through the Simplesat dashboard.
- Integrations: Sync or import customer data from platforms like ConnectWise, Autotask, and Intercom.
Pricing Model
Simplesat offers tiered pricing plans:
- Standard: $119 per month (or $109 when billed annually)
- 5 users
- 1,000 monthly responses
- Unlimited surveys
- 50+ integrations
- Pro: $249 per month (or $229 when billed annually)
- 15 users
- 3,000 monthly responses
- Multi-brand support
- Custom CSS
- Elite: $499 per month (or $459 when billed annually)
- 30 users
- 7,000 monthly responses
- Enterprise SSO
- Custom email templates
- Enterprise: Custom pricing
- Directory sync
- Design and code support
- Dedicated customer success manager
(g2.com)
Pros and Cons
Pros:
- Specialized for Service Teams: Tailored features for MSPs and service-oriented businesses.
- Comprehensive Survey Options: Supports multiple survey types (CSAT, CES, NPS) for diverse feedback collection.
Cons:
- Not Shopify-Specific: May require additional setup for integration with Shopify Plus.
- Higher Entry Cost: The Standard plan may be considered expensive for smaller teams.
Best-Fit Customer Profile
Simplesat is best suited for MSPs and service teams that require a robust, multi-survey platform to gather customer feedback, especially those needing advanced features and integrations.
Side-by-Side Comparison
| Feature | ReConvert | Simplesat |
|---|---|---|
| Core Functionality | Post-purchase survey widgets and upsell tools integrated into Shopify | One-click CSAT, CES, and NPS surveys for MSPs and service teams |
| Pricing Model | Dynamic pricing based on store performance; 14-day free trial | Tiered subscription plans with a free trial; higher tiers offer more features |
| Ease of Use | User-friendly interface; seamless integration with Shopify | Intuitive dashboard; may require setup for non-integrated platforms |
| Integrations | Primarily integrates with Shopify; limited integrations with other platforms | Integrates with platforms like ConnectWise, Autotask, and Intercom; may need additional setup for Shopify |
| Customer Support | 24/7 live chat support; comprehensive tutorials and tips | Dedicated customer success manager for Enterprise plan; support varies by plan |
| Best-Fit Customer Profile | Shopify Plus merchants seeking integrated post-purchase engagement tools | MSPs and service teams needing a multi |
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
