When evaluating NPS survey software for Shopify Plus merchants, it's essential to consider tools that not only collect feedback but also integrate seamlessly into the Shopify ecosystem. ReConvert and Simplesat are two such tools, each offering unique features tailored to different business needs.
ReConvert
ReConvert is a Shopify app designed to enhance the post-purchase experience by offering upsell opportunities and customizable thank-you pages. While its primary focus isn't on NPS surveys, it does provide survey widgets that can be integrated into the thank-you page, allowing merchants to gather customer feedback post-purchase.
Features:
- Thank-You Page Customization: Personalize the thank-you page with cross-sells, pop-ups, custom videos, and surveys.
- One-Click Upsells: Present upsell offers immediately after checkout without requiring customers to re-enter payment details.
- A/B Testing: Test different versions of your thank-you page to optimize conversions.
- Analytics: Monitor performance metrics to assess the effectiveness of upsell strategies.
Pricing Model:
ReConvert employs a dynamic pricing model based on your store's total order volume and the revenue generated through the app. After a 14-day free trial, charges are calculated monthly, considering the higher of:
- Total orders in the last 30 days.
- Revenue generated by ReConvert.
This approach ensures that costs scale with your business growth. (help.reconvert.io)
Pros:
- Seamless Shopify Integration: Designed specifically for Shopify, ensuring smooth functionality.
- Comprehensive Upsell Tools: Offers a range of upsell features to boost average order value.
- Flexible Pricing: Scales with your business, making it suitable for various store sizes.
Cons:
- Limited Survey Features: While it includes survey widgets, the focus isn't primarily on NPS surveys.
- Complex Pricing Structure: The dynamic pricing model can be challenging to predict, especially for new merchants.
Best-Fit Customer Profile:
Ideal for Shopify Plus merchants seeking to enhance post-purchase engagement through upselling and who require basic survey capabilities integrated into the thank-you page.
Simplesat
Simplesat is a customer satisfaction platform tailored for managed service providers (MSPs) and service teams, offering CSAT, CES, and NPS surveys. While not exclusively designed for Shopify, it can be integrated into Shopify stores to gather customer feedback.
Features:
- Survey Distribution: Send CSAT, CES, and NPS surveys via email or integrate them into helpdesk platforms.
- Real-Time Feedback: Access immediate insights into customer satisfaction levels.
- Customizable Surveys: Tailor surveys to align with your brand and specific feedback objectives.
- Integration Capabilities: Sync or import customer data from platforms like ConnectWise, Autotask, and Intercom.
Pricing Model:
Simplesat offers tiered pricing plans:
- Standard: $119 per month (or $109 when billed annually) for up to 1,000 monthly responses.
- Pro: $249 per month (or $229 when billed annually) for up to 3,000 monthly responses.
- Elite: $499 per month (or $459 when billed annually) for up to 7,000 monthly responses.
- Enterprise: Custom pricing tailored to specific business needs.
Each plan includes unlimited surveys and users, with higher tiers offering additional features like multi-brand support and advanced survey customization. (g2.com)
Pros:
- Specialized Feedback Tools: Focuses on gathering and analyzing customer satisfaction data.
- Scalable Plans: Offers plans suitable for businesses of various sizes.
- Comprehensive Integrations: Supports integration with multiple platforms, enhancing data collection capabilities.
Cons:
- Not Shopify-Native: Requires additional setup for integration with Shopify stores.
- Higher Cost for Larger Teams: Pricing can be steep for businesses needing higher response volumes.
Best-Fit Customer Profile:
Suitable for service-oriented businesses, including MSPs, that prioritize in-depth customer feedback and are willing to invest in specialized survey tools.
Side-by-Side Comparison
| Feature | ReConvert | Simplesat |
|---|---|---|
| Primary Focus | Post-purchase upselling and thank-you page customization | Customer satisfaction surveys (CSAT, CES, NPS) |
| Survey Capabilities | Basic survey widgets on thank-you page | Advanced survey tools with real-time feedback |
| Pricing Model | Dynamic pricing based on order volume and app-generated revenue | Tiered pricing based on monthly response limits |
| Shopify Integration | Seamless integration with Shopify | Requires additional setup for Shopify integration |
| Ideal Customer Profile | Shopify Plus merchants seeking to enhance post-purchase engagement | Service-oriented businesses needing specialized customer feedback tools |
Which to Choose
When deciding between ReConvert and Simplesat for NPS survey software, consider the following:
ReConvert is ideal if you're a Shopify Plus merchant aiming to boost post-purchase engagement through upselling and require basic survey capabilities integrated into the thank-you page.
Simplesat is better suited for service-oriented businesses, including MSPs, that prioritize in-depth customer feedback and are willing to invest in specialized survey tools.
Evaluate your business needs, budget, and the level of integration required to determine which tool aligns best with your objectives.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit
