When evaluating NPS survey software for ecommerce startups, it's essential to consider tools that integrate seamlessly with Shopify, offer user-friendly interfaces, and provide actionable insights. ReConvert, SurveyMonkey, and Hulk NPS Post Purchase Survey are three such tools that cater to these needs.

ReConvert

ReConvert is a Shopify app designed to enhance the post-purchase experience by allowing merchants to customize thank-you pages with survey widgets and upsell tools.

Core Features and Functionality

• Thank-You Page Customization: Tailor the post-purchase page to include personalized messages, product recommendations, and special offers.
• Survey Widgets: Incorporate NPS surveys directly into the thank-you page to gather immediate customer feedback.
• Upsell and Cross-Sell Tools: Present additional products or discounts to customers after their purchase, potentially increasing average order value.

Pricing Model

ReConvert offers a free trial period, after which pricing details are available upon request.

Ease of Setup and Use

The app integrates directly with Shopify, allowing for straightforward installation and setup. Its intuitive drag-and-drop interface enables users to customize thank-you pages without any coding knowledge.

Integrations

• Shopify: Seamless integration with Shopify stores.
• Other Platforms: Limited information available regarding integrations with platforms beyond Shopify.

Customer Support and Documentation

ReConvert provides customer support through email and offers a comprehensive knowledge base to assist users in maximizing the app's features.

Best-Fit Customer Profile

Ideal for Shopify merchants seeking to enhance post-purchase engagement through customized thank-you pages, immediate customer feedback via surveys, and opportunities for upselling.

SurveyMonkey

SurveyMonkey is a widely recognized general-purpose survey platform that allows users to create and distribute surveys across various channels.

Core Features and Functionality

• Survey Creation: Design surveys with a variety of question types, including multiple choice, rating scales, and open-ended questions.
• Response Collection: Distribute surveys via web links, email invitations, social media, and QR codes.
• Data Analysis: Access real-time results, generate charts, and export data in multiple formats.
• Advanced Logic: Utilize features like skip logic and question piping to create dynamic surveys.

Pricing Model

SurveyMonkey offers several pricing tiers:

• Basic (Free): Limited to 10 questions per survey and 25 responses per survey.
• Standard Monthly: Approximately $99 per month, includes unlimited surveys and up to 1,000 responses per month.
• Advantage Annual: Approximately $39 per month, billed annually, includes unlimited surveys and up to 15,000 responses per year.
• Premier Annual: Approximately $139 per month, billed annually, includes unlimited surveys and up to 40,000 responses per year.

Additional responses are billed at approximately $0.15 each. (surveymonkey.com)

Ease of Setup and Use

SurveyMonkey provides an intuitive interface with a variety of templates to help users quickly create surveys. The platform is accessible via web browsers and offers mobile apps for on-the-go survey management.

Integrations

• Shopify: SurveyMonkey does not offer a native integration with Shopify.
• Other Platforms: Integrates with over 200 platforms, including Slack, HubSpot, and Mailchimp. (surveymonkey.com)

Customer Support and Documentation

SurveyMonkey offers 24/7 email support and a comprehensive help center with articles, tutorials, and community forums.

Best-Fit Customer Profile

Suitable for businesses of all sizes seeking a versatile survey tool for various purposes, including customer feedback, market research, and employee engagement.

Hulk NPS Post Purchase Survey

Hulk NPS Post Purchase Survey is a Shopify app that enables merchants to collect Net Promoter Score (NPS) feedback and post-purchase surveys directly on the thank-you page.

Core Features and Functionality

• NPS Surveys: Capture customer loyalty and satisfaction by asking the standard NPS question: "On a scale of 0-10, how likely are you to recommend our store to a friend?"
• Post-Purchase Surveys: Gather additional insights by asking follow-up questions related to the customer's shopping experience.
• Customization: Customize the appearance and placement of surveys to align with the store's branding.

Pricing Model

Pricing details for Hulk NPS Post Purchase Survey are available upon request.

Ease of Setup and Use

The app integrates directly with Shopify, allowing for straightforward installation. Customization options are accessible through the app's settings, enabling merchants to tailor surveys without coding.

Integrations

• Shopify: Seamless integration with Shopify stores.
• Other Platforms: Limited information available regarding integrations with platforms beyond Shopify.

Customer Support and Documentation

Hulk NPS Post Purchase Survey provides customer support through email and offers a knowledge base to assist users in setting up and customizing surveys.

Best-Fit Customer Profile

Ideal for Shopify merchants focused on collecting NPS and post-purchase feedback to assess customer satisfaction and identify areas for improvement.

Three-Way Comparison

The following table summarizes the key features, pricing, and integrations of ReConvert, SurveyMonkey, and Hulk NPS Post Purchase Survey:

Worth a Look: Zigpoll

If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.