When evaluating Shopify survey apps, it's essential to consider tools that integrate seamlessly with your store and offer features tailored to your business needs. ReConvert and Survicate are two such platforms, each providing unique functionalities and benefits.
ReConvert
ReConvert is a Shopify app designed to enhance the post-purchase experience by allowing merchants to customize thank-you pages with survey widgets and upsell tools.
Features
- Thank-You Page Customization: Tailor the post-purchase page to include personalized messages, product recommendations, and special offers.
- Survey Widgets: Incorporate surveys directly into the thank-you page to gather customer feedback on their shopping experience.
- Upsell and Cross-Sell Tools: Present additional products or discounts to encourage repeat purchases.
Pricing Model
ReConvert offers a subscription-based pricing model with tiered plans based on store revenue. Specific pricing details can be found on their pricing page.
Pros and Cons
Pros:
- Seamless Shopify Integration: Designed specifically for Shopify, ensuring smooth compatibility.
- Enhanced Post-Purchase Engagement: Directly engages customers after purchase, increasing the likelihood of repeat business.
Cons:
- Limited Survey Functionality: Focuses primarily on post-purchase surveys, lacking broader survey capabilities.
- Dependence on Shopify: Exclusively available for Shopify users, limiting options for merchants on other platforms.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking to optimize the post-purchase experience and gather immediate feedback to improve customer satisfaction and drive additional sales.
Survicate
Survicate is a multi-channel survey platform that enables businesses to collect customer feedback through various channels, including websites, in-product, and email surveys.
Features
- Multi-Channel Surveys: Deploy surveys across websites, mobile apps, and email to reach customers at different touchpoints.
- Advanced Targeting: Utilize behavioral and demographic data to target specific customer segments.
- AI-Powered Analysis: Leverage artificial intelligence to analyze survey responses and extract actionable insights.
Pricing Model
Survicate offers a free plan with limited features and several paid plans starting at $56 per month, with pricing scaling based on response limits and additional features. Detailed pricing information is available on their pricing page.
Pros and Cons
Pros:
- Versatile Survey Deployment: Supports multiple channels, allowing businesses to gather feedback from a wide audience.
- Comprehensive Analytics: Provides in-depth analysis tools to interpret customer feedback effectively.
Cons:
- Complex Setup: The wide range of features may require a steeper learning curve for new users.
- Pricing Structure: Costs can escalate with higher response volumes and additional features, potentially becoming expensive for small businesses.
Best-Fit Customer Profile
Suitable for businesses aiming to implement a comprehensive feedback strategy across various customer touchpoints and who require advanced analytics to inform decision-making.
Side-by-Side Comparison
| Feature | ReConvert | Survicate |
|---|---|---|
| Survey Deployment | Post-purchase thank-you pages | Website, in-product, email, and mobile app surveys |
| Targeting Capabilities | Limited to post-purchase customers | Advanced targeting based on behavior and demographics |
| Analytics | Basic feedback collection | AI-powered analysis with in-depth reporting |
| Pricing | Subscription-based, tiered by store revenue | Free plan available; paid plans starting at $56/month, scaling with response limits and features |
| Ease of Use | User-friendly, integrated within Shopify | Comprehensive features may require a learning curve |
| Integrations | Native integration with Shopify | Integrates with various platforms, including CRMs and marketing tools |
| Customer Support | Shopify-focused support | Multi-channel support with a 97% satisfaction rate |
| Best-Fit Customer | Shopify merchants focusing on post-purchase engagement and upselling | Businesses seeking multi-channel feedback collection and advanced analytics |
Which to Choose
When deciding between ReConvert and Survicate, consider your business's specific needs:
ReConvert: If your primary goal is to enhance the post-purchase experience on Shopify by collecting immediate feedback and promoting additional sales, ReConvert is well-suited to your needs.
Survicate: If you're looking to implement a comprehensive feedback strategy across multiple channels and require advanced analytics to inform your decisions, Survicate offers a broader range of tools to support these objectives.
Both platforms offer valuable features tailored to different aspects of customer engagement and feedback collection. Your choice should align with your business objectives and the specific functionalities you require.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll offers post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
